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“Sunset to Sunrise”
Review of The Cliffs Resort

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The Cliffs Resort
Ranked #12 of 29 Hotels in Pismo Beach
Certificate of Excellence
Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sunset to Sunrise”
Reviewed 2 April 2014

The Cliffs Resort is located in one of the most beautiful spots I have had the privilege of seeing. The staff will go out of their way to make sure you have a great time. Be sure to walk along the beach during low tide and make to the pier downtown.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffs_resort, Manager at The Cliffs Resort, responded to this review, 4 April 2014
Kevin C ~ I'm so glad you enjoyed our location to the fullest, including a walk on our beach! Most importantly though, I'm glad you were well taken care of by our staff, as that is our number one goal.
We hope to see you again soon, Stephanie
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sunnyvale
1 review
Reviewed 1 April 2014

The staff is always smiling and very very helpful! Elise is amazing!!! The setting is gorgeous the rooms are clean and the food is pretty good too. You cant beat the view! We will be back again and again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LGMOON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffs_resort, Manager at The Cliffs Resort, responded to this review, 4 April 2014
LGMOON ~ Thank you for your glowing review. I'm so glad our staff made you feel welcome and that Elise helped make your getaway so special!
We look forward to your next stay, Stephanie
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Sacramento, California
1 review
Reviewed 1 April 2014

As always a great experience. Will return. Great relaxation for all of my team. Loved the fire pit and the live music. The Marisol menu could use some more variety, but overall a pleasant experience. The staff was wonderful and full of energy. The staff had great tips on local events and outings.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dustin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffs_resort, Front Office Manager at The Cliffs Resort, responded to this review, 2 April 2014
Dustin B,

I'm so happy to hear you enjoyed your stay! The fire pit is a great place to relax with a glass of wine and take in the sunset, and just so you know we offer live music year round, you'll have to come back in the summer when we have bands on our restaurant patio every Sunday afternoon! I will share your comments on the Marisol menu with the restaurant managers. We always love getting feedback from our guests. Thank you for the compliments on the staff, we are always here to help with recommendations on things to do in the local area, we love helping our guests!

Hope to have you back in the near future!

Warm Regards,
Elise Quick
Guest Services Manager
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Louisville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

The check in experience was disorganized at best. They told us we would have ammenities that were not available. The hot tub was disgusting. There was a wedding on the property and they had their PA on full blast until 1am by our time zone. If you pay over $300 for a room, you should be notified that any romantic gestures would be cancelled out by their fumbling to tell you that you will have to listen to cheesy wedding songs like "Brickhouse" blaring int the background. It was a disaster.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Brooke V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffs_resort, Front Office Manager at The Cliffs Resort, responded to this review, 2 April 2014
Ms. Brooke V,

Thank you for taking the time to share comments regarding your stay with us. We appreciate guest feedback as it allows us to better prepare for our future guests. I apologize your stay was disrupted by the wedding, we do host weddings throughout the year, however we do have a strict 10pm cutoff for music (which is also when our quiet hours begin) so our guests still have the capability to get a good night's rest. If you have further information in regards to the amenities we didn't provide and the problems with your check in, I would love to have the opportunity to follow up with my staff! Please feel free to email me personally at elise@cliffsresort.com. Thank you again and I look forward to speaking with you.

Warm Regards,
Elise Quick
Guest Services Manager
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Sacramento, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

The location of this hotel is beautiful. But overall, I was dissatisfied with the rest of the experience. It seems as though the hotel was trying to cut a lot of corners. Not a recommended stay if you are looking to be treated really well.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Griffith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffs_resort, Front Office Manager at The Cliffs Resort, responded to this review, 2 April 2014
Griffith R,

I am so sorry to hear you did not have the experience you were looking for while visiting The Cliffs. I would love the opportunity to talk to you further about your time here so I can better address the problems you encountered. We definitely want to provide a comfortable and enjoyable experience for our guests, and of course strive to treat our customers with the utmost respect! Please feel free to email me directly so we can talk further about your past stay and the possibility of welcoming you back to our resort!

Warm Regards,
Elise Quick
Guest Services Manager
elise@cliffsresort.com
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Santa Maria
1 review
Reviewed 1 April 2014

Stayed at hotel for a wedding event that was catered by the hotel. Everything was top notch and staff was very helpful. there was a mixup with the reservations but front desk handled well and took care of business. Wedding catering was great

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monrovia, California
2 reviews
Reviewed 1 April 2014

Overall it was good. The air conditioning didn't blow cold air so we opened the bay windows. The food was average, would have expected better. Rooms were wonderful, staff was excellent and attentive.overall I would come back again even with the high prices.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Amy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffs_resort, Front Office Manager at The Cliffs Resort, responded to this review, 2 April 2014
Amy E,

Thank you for your review! I am happy to hear you enjoyed your stay with us! I'm sorry the air conditioning was not working during your stay, and the food was not exactly what you were looking for. I would love to pass on more information to the restaurant managers about your dining experience, so if you have time would you mind emailing me with further information? We want our customers feedback so we can update and improve menu items to better match our guest's tastes! Thank you again and I hope to have the opportunity to welcome you back to The Cliffs Resort in the near future!

Warm Regards,
Elise Quick
Guest Services Manager
Elise@cliffsresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cliffs Resort

Property: The Cliffs Resort
Address: 2757 Shell Beach Rd, Pismo Beach, CA 93449-1602
Phone Number:
Region: United States > California > San Luis Obispo County > Pismo Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Pismo Beach
#6 Family Hotel in Pismo Beach
#8 On the Beach Hotel in Pismo Beach
#10 Business Hotel in Pismo Beach
#11 Romantic Hotel in Pismo Beach
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — The Cliffs Resort 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
Oceanfront full-service resort with sweeping ocean views, beautifully located 100 feet above Shell & Pismo Beaches. Deluxe guest rooms with private balcony and mountain, pool or ocean views. Friday night wine and cheese reception and Saturday Sangria Reception. Heated, outdoor oceanfront pool, new Spa diaFeliz and 24-hour fitness center. Full service restaurant with room service, focusing on fresh, local produce and providers, as well as an oceanfront lounge with Happy Hour specials Monday through Friday. Breakfast, Lunch and Dinner Daily, as well as Sunday Brunch. Live music select days throughout the year. ... more   less 
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Also Known As:
The Cliffs Hotel Pismo Beach
Cliffs Hotel Pismo Beach
Cliffs Resort Pismo Beach
Cliffs Pismo Beach
Pismo Beach Cliff Resort

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