I understand that you were doing major renovations so you would think your staff would concentrate on giving decent service.
My niece recently lost her mother so my sister and I thought we would spend a night at the coast with her.
I booked a room with an ocean view but were given a patial view room that over looked the pool area. When I told the front desk, the attitude was take it or leave it with no apology.
After going back to our room we found that we had no bath towels.It took two hours of waitng for the towels to be delivered to our room.
The next morning we found our coffee maker did not work.I was told by the front staff that they would send a maintenance man to repair it. Wouldn't it have been better to send us a different coffee pot. I guess we were expected to stay in our room in our robes and watch someone work on a coffee pot.
I see that the bottom line is most important to your company not customer service.
Please don't use renovations as an excuse as it was just poor service.
- Official Description (provided by the hotel):
- Located on a 5-acre oceanfront bluff top our iconic hotel features direct access to the beach, outdoor heated pool and three hot-tubs. All retro-modern rooms have latest the amenities and technology, including Free WiFi, iPod docking stations, flat-panel HDTVs with DirecTV,complimentary Continental Breakfast and 7,000 sq. ft. of meeting and event space including our roof top terrace with spectacular views. ... more less
- Reservation Options:
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- Also Known As:
- Seacrest Hotel Pismo Beach
- Sea Crest Pismo Beach
- Seacrest Pismo Beach
- Sea Crest Motel Pismo Beach
- Pismo Beach Sea Crest
- Sea Crest Resort Pismo Beach