As mentioned in earlier reviews there is a staff member at the front desk that is less than inviting. I stayed the middle weekend in August (16-18), the first night on a points voucher and the second night as a paying customer. I left the room the morning of the 17th at about 11 AM. When I returned at 4 PM the room had not been serviced at all, even though I had "checked out" and "checked back in" as instructed because of one night being on a voucher. I called the front desk and asked if housekeeping had gone home yet. The desk told me, "They are about to. What is the problem?" I explained that my room had not been serviced and I would at least appreciate fresh towels. I was told that I would receive a call back within 10 minutes.
At 4:30 PM after not receiving a call I took my dirty towels to the lobby for exchange because I had a 5 PM dinner meeting I was obligated to attend. The expression on the desk clerks face indicated that this was inappropriate. I explained that I had called half an hour before asking for fresh towels, had not received a response, and needed to leave for a meeting. She responded by saying, "I sent housekeeping up to your room." I told her that they had not showed up and, mid sentence as I was starting to explain all I wanted was an exchange of towels, she interrupted me and said in a haughty tone, "Well, what do you want me to do!" Not wanting to upset other guests in the lobby nor cause a scene, I retreated to my room with my dirty laundry.
As I was getting in the elevator there was a housekeeping team coming out of the elevator who did service the room in my absence that evening.
If you choose to stay in this hotel and you are a light sleeper as I am, request a north facing room. I was originally placed in a south facing room which border surface street having a freeway off ramp just east of the hotel and a major intersection just west of the hotel. Juan, who checked me in, was very helpful and accommodating in my request to relocate to the north side of the building.
It also seemed a little odd that a coupon was given for one cup of tall coffee at their bistro for a two person room. Nice thought, but I would offer two coupons or none if I were management. Just a thought.
Also as mentioned the rooms have been redone. They have done a good job with a property that is not the newest in town. Their prices were commensurate with the property and location in comparison to other chains of similar quality. Some have mentioned they do not like the redone lobby. To me that is a matter of preference. I found it to be okay, with two different rooms in which you can sit and work, as well as a surprising amount of various books and reading material.
- Official Description (provided by the hotel):
- Experience small-town charm when you stay at the Courtyard Pleasant Hill hotel. We're conveniently located near many Contra Costa County activities and we're only 27.6 miles from downtown San Francisco. Though Oakland, Berkeley and San Francisco are easily accessible via nearby 680 Freeway, you don't have to go far to find exciting attractions such as Six Flags Discovery Kingdom in Vallejo, Waterworld in Concord and Mount Diablo State Park. Our Pleasant Hill, CA hotel is also near the Mt. Diablo Medical Center. Back at our Courtyard hotel, you can relax in our indoor pool; soak in the whirlpool or workout in our fitness center. Escape the daily grind in your comfortable Pleasant Hill hotel room with luxurious Marriott bedding, coffee maker and tea service. Here for work? Business travelers will enjoy our large, well-lit desks, ergonomic chairs and complimentary high-speed internet access.Courtyard Refreshing Business Lobby and Guest rooms renovation scheduled for November 28, 2011 - February 14, 2012.Please come back and visit and experience a BRAND NEW STAY. ... more less
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- Also Known As:
- Courtyard By Marriott Pleasant Hill Hotel Pleasant Hill
- Pleasant Hill Courtyard
- Pleasant Hill Marriott