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Pleasanton Marriott
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Reviews (352)
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All reviewsthe concierge loungefront deskhotel is beautifulmarket cafebuffet breakfastshopping mallplenty of free parkingomelet stationstoneridge mallminute drivebusiness tripfree shuttlevery pleasant staywould stay here againquiet locationearly checknice room
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283 - 288 of 352 reviews
Reviewed 9 August 2012

Nice hotel, good location, great deal using Priceline.com. However, the service was non existant. I tried calling in the evening for a wake up call as well as the next morning when I was ready to check out. Both times I let the phone ring over 10 times and never even got an answer!

Room Tip: Don't stay here if you expect to get an answer from your room phone calling the front desk!
  • Stayed: August 2012, travelled on business
    • Value
    • Location
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1  Thank RevfromCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARRIOTTPLEASANT0N, General Manager at Pleasanton Marriott, responded to this reviewResponded 15 August 2012

While we are truly glad you found our hotel to be nice and appreciated our location, the remaining aspects of your review has taken us completely by surprise as it is always our goal to provide the best service possible to our guests to ensure their time with us is a completely positive experience. Please allow me to extend our most sincere apologies for any inconvenience you may have experienced regarding your request for a wake-up call. We appreciate your feedback and hope that you will give us another opportunity in the future for an excellent stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2012

The hotel staff was very friendly and helpful. I found the hotel comfortable, quiet and relaxing. It's about a 3 minute drive to the Stoneridge Mall. You can find Macy's, Nordstrom, Sears and JC Penny's at the mall. There's also a BART station near the mall.

Room Tip: The concierge lounge is on the sixth floor.
  • Stayed: July 2012, travelled on business
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1  Thank RedondoSurferDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARRIOTTPLEASANT0N, General Manager at Pleasanton Marriott, responded to this reviewResponded 25 July 2012

We truly appreciate it when our guests take the time to let us know how their stay was at the Marriott Pleasanton. Our staff loves what they do and will be thrilled to know that you found them to be so friendly and helpful. Thank you for your kind comments as well as mentioning all of the fantastic shopping so close by. We would love to welcome you back for another peaceful stay in the future.

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Reviewed 11 July 2012

We want/wanted to use this hotel for our wedding guests, but from our current interactions with the people that work there, I am 100% regretting our decision to work with this hotel. We have a signed contract with the hotel, but with 3 unanswered emails, an un-returned voice mail, and a plethora of excuses, I'm looking for any remedy (e.g., BBB report?) or solution to get out of this obligation.

I would love to speak with the general manager of this hotel, or at least someone not currently in a sales/sales manager role at this hotel to square away our situation.

Bottom line:
- Weeks for email responses
- Unmet promises
- Cannot have what should be one of the easiest parts of wedding planning be the one thing we have to worry about.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
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1  Thank Victor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARRIOTTPLEASANT0N, General Manager at Pleasanton Marriott, responded to this reviewResponded 18 July 2012

We are certainly very disappointed to learn of your recent experiences in coordinating your event. Planning your wedding should be most definitely a happy and joyous occasion and we sincerely apologize if any lack of communication has created stress during this momentous time in your life. Providing excellent service is of utmost significance to us and we will use this opportunity to re-emphasize with our associates the importance of providing timely responses to any guest inquires and will bring your comments to our staff’s attention. We would hope for another chance to restore your faith in our hotel.

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Reviewed 20 June 2012

Great location, awesome rooms, great pool and fitness center. Great to have a restaurant on site and every single one of the staff were very friendly and always looking to help. A nice departure from the hotels I usually stay at. Also, it pays to be a Marriott Rewards Member. Perks are worth it!

Room Tip: Thursday-Sundays will get you the best rates, as it's a business hotel during the week.
  • Stayed: June 2012, travelled on business
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1  Thank mobes313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

We love everything about your feedback! Thank you for such a flattering review of the Marriott Pleasanton. Providing excellent service is the single-most important priority of our staff and we are thrilled you found them to be so friendly and helpful. It would be our pleasure to welcome you back again.

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Reviewed 16 June 2012

October 2012I had the opportunity to stay at the Marriott Pleasanton when business required us to be in the area. The hotel at the intersection of two major freeways. Check-in was smooth.. My room was on a higher floor.

My room was comfortable and nicely decorated. The bed was ultra comfortable and had Marriott’s Revive bedding. Both feather and foam pillows were available. Lighting in the room was good with lamps on both sides of the bed, on the desk, and a floor lamp. The work desk was about standard and the retro office-style chair functional and comfortable. My The room an arm chair.

The LCD flat screen TV was had a lot of cable channels as well as a wide selection of pay-per-view movies. I looked at some previews and costs per movie seemed to be between $12 and $15. High-speed Internet service was a bit slow. The bathroom was clean. Lighting was good, the towels were plentiful, and the shower worked well – immediate hot water with plenty of pressure. Bath amenities include shampoo, conditioner, lotion, and mouthwash.

The cleaning crew did a great job during my job.

The hotel public areas were clean and well-kept, and were busy due to guests and folks conducting business in the property. .

There a large shopping mall within a few minutes of the hotel. During this trip I also stayed at the Residence Inn II in Sunnyvale, I would recommend staying at this propery if your business takes you to this area.

Room Tip: Check out the nearby mall for a variety of food choices.
  • Stayed: October 2011, travelled on business
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3  Thank SeminarTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARRIOTTPLEASANT0N, General Manager at Pleasanton Marriott, responded to this reviewResponded 21 June 2012

Thank you for providing such detailed feedback regarding your stay. You enjoyed so many aspects of our property, we hardly know where to begin! Ensuring our guests comfort is one of our top priorities and it is a pleasure to read that you enjoyed your accommodations so much. It is regrettable that you experienced any issues with our Internet service and we appreciate you letting us know about this. It would be our pleasure to welcome you back again to the Marriott Pleasanton.

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