Good location off the interstate, very close to BART, room was okay, housekeeping missed cleaning the room one night, food service was slow and food was cold. Went out with friends for all other meals.More
- Free Wifi
- Free Parking
Good location off the interstate, very close to BART, room was okay, housekeeping missed cleaning the room one night, food service was slow and food was cold. Went out with friends for all other meals.MoreShow less
Located just a few miles from BART, the Marriott Pleasanton offers complimentary shuttle service to the train station. We are happy to learn our location worked well for your stay. Thank you for bringing your concerns regarding the remainder of your visit to our attention. I will review your feedback with the team so we can address as necessary. We look forward to welcoming you back soon.
A beautiful hotel stay was topped off with a buffet breakfast of unequalled quality and taste. The fresh fruit and variety was amazing, the scrambled eggs and omelet choices were great and the apple cinnamon danish was a great surprise. Hats off to the chefs who made a stay fun and most enjoyable.
LB from Carlsbad, CA
Thank you so much for sharing your dining experiences with us. Your feedback will be shared with the team. It is our hope to welcome you back to the Marriott Pleasanton the next time you are in the area.
So glad we selected this hotel for our weekend visit to attend an anniversary party for dear friends. Being from Southern California, we trusted Tripadvisor's reviews in making our choice. The location near our party destination in Castro Valley was ideal. Our expectations were exceeded, by getting an early check-in, a room in the concierge floor, view of the pool. We enjoyed sitting by the pool one afternoon, reading and taking a short dip, though the pool could have been a bit warmer! The poolside lounges and fresh towels made us feel like we were in a 5* hotel. Breakfasts in the dining room were excellent, and a good bargain at $12 for a generous continental breakfast, including wonderful smoked salmon and the trimmings. Thanks to all who made our experience so delightful. One more thing to mention was the fine linens in our room. We recommend this establishment and would stay again when in the area.
What a pleasure it is to read your experiences with us were excellent. We can't thank you enough for your kind comments. It is great that you had the chance to relax poolside and we thank you for sharing your feedback regarding the water temperature. We strive to provide our guests with all the comforts of hope and it is great that you were able to experience that during your stay. We look forward to welcoming you back to the Marriott Pleasanton.
I really liked this hotel. We ended up arriving late at night and because the hotel was at capacity, they put us in a accessible room with 1 king bed. With four of us in 1 room, we would not have fit in the bed, so maintenance was very nice and put a roll away bed in our room, before we even had gotten into the room.
Room: The room we were put into was an accessible one and that is the only complaint that I have. Counter space was VERY minimal and the shower head was not a regular fixed type but a camping type one, where you had to take the shower head off the hook, rinse down, then put the head back on the hook. Because of this, showers took longer and it was a big pain. The room itself also seemed smaller, as there wasn't a lounge chair in there, like I had seen in pictures that other reviewers had posted. We did get free internet, which was nice. The closet was also non-exisistent. Only a couple of hooks on a wall and there were more hooks hanging in the bathroom for clothes.
Work out room: It was very nice and there was fruit, towels and water, when you first walked in. Not crowded at all, as there was only 1 other person working out while I was in there. The treadmills were newer and each one had a tv attached to the front, if you wanted to watch.
Buffet breakfast: Yummy with lots of options. When I booked, we got our buffet breakfast for free, so can't comment on the cost but customer service there was very good. By the third morning, the girl already had remembered what we wanted to drink, which was nice.
Pool: Also very nice. All of the lounge chairs had thick cushions and there was plenty of shade, for those who don't want to sit in the sun. The pool is nice and big. It's not heated so can get a bit chilly but they had a jacuzzi that you could jump into, to get warm. There were plenty of towels that got replenished throughout the day, so they never ran out, despite all of the people using them. There was also a phone that you could use to order food but we didn't utilize that service. You were allowed to bring in your own food and drink (no glass), which is what we did.
I will say that on our last night, drunk idiots were walking down the hall in the middle of the night. They were super noisy and woke my husband and I up. Apparently, they thought they were in their own private hallway. My husband mentioned it the next day to the front desk and they told him that there were several complaints about the noise. The front desk gave us 5,000 bonus Marriott points for the inconvenience, which I thought was nice of them.
We had a good stay at this hotel and I would recommend it. If we are ever in Pleasanton again, I would not hesitate to stay here.
Your detailed review of your stay at the Marriott Pleasanton is truly appreciated. We are delighted you were able to enjoy many of the amenities we offer our guests. Although there are times when our hotel is full, we thank you for your understanding regarding your room type. Feedback like yours helps us to improve upon our services. I look forward to sharing your comments with the team. It was great to have had you here and we look forward to welcoming you back.
Great staff, and location. Close to the Ruby Hill golf club. An incredible course. The mall across the street was very convenient. Beautiful surrounding, and close to SFO and all the attraction in San Francisco.
It is wonderful to read that the central location of the Marriott Pleasanton worked well for your stay. With so much to see and do in the area, we are happy you had a chance to explore the area and spend some time at the Ruby Hill golf club. Thank you for your great review and we look forward to welcoming you back soon.
We stayed here over the 4th of July and I have to say that we were impressed with the whole experience. At check in we were upgraded to the concierge floor which was a nice suprise. The room was beautiful and overlooked the pool area. The hotel was quiet even though it is right off the freeway. There are plenty of places to eat within a 5 mile radius. It was a quick 30 minute drive into Oakland for the baseball game. We would recommend this hotel to anyone.
Thank you for your review and recommendation for the Marriott Pleasanton. It was a pleasure having you stay with us and we were delighted that we could upgrade your accommodations for you. We loved learning how much you enjoyed your time here and hope that we can welcome you back soon.