I wanted to share a follow-up of the July 14th review of the Sheraton Pleasanton. If you look back a couple months, you will find the original review of an experience that was terrible. While it appears that the management responds to a lot of the reviews posted on Trip advisor, I never had any follow-up from anyone at the hotel (even though they promised to get back in touch with us).
I contacted Starwood Properties (the owners of the Sheraton chain) and they were very accomodating and gave us full credit for our stay and removed the charges for a bad experience. So my take-away is that the Sheraton Pleasanton is still a place to be avoided but the Starwood properties still care about their guests and making things right when an individual property stumbles. Thanks to Starwood for understanding the value of customer service.
- Official Description (provided by the hotel):
- Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Pleasanton
- Pleasanton Sheraton