We had a reservation at the Sheraton for two rooms and two nights checking in Saturday October 5 which was prepaid through Priceline. We arrived at the hotel around 2200 hours to be told that they only had one room available due to some unusual circumstances. They told us that they would pay for one night at the Holiday Inn, Dublin, across the freeway and the next day we would have a second room ready at the Sheraton. They offered everyone in our party a free buffet breakfast, that sells for $16 per person, and a nice room. Our relatives were in room 511 for two nights and we were in 501 for one night. Both rooms were clean, modern and were facing the mall, thus very quiet.
After the initial mixup, the whole experience at the Sheraton was very nice and we enjoyed our stay. All the employees we encountered were very friendly and very accomodating. Mr. Nathan Borris, the Director of Sales and Marketing, was the person that made sure that our stay was enjoyable and he was responsible for getting all the issues resolved.
The hotel is in a good location, close to two freeways, the mall across the street and various restaurants. Please check out the pictures I have taken and attached to this review.
- Official Description (provided by the hotel):
- Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Pleasanton
- Pleasanton Sheraton