I booked Hyatt House Pleasanton through Expedia on Friday for business stay that Sunday night. After finding out Sunday morning that my meeting had moved to San Jose, I immediately called the hotel to ask to change my reservation to Hyatt House San Jose/Silicon Valley. I was told they couldn't do anything for me and that I should call Expedia. I called Expedia, who promptly booked me and said they would have to speak with the local manager, but that there might be a fee. I was a little surprised because it was, after all, the same hotel, and there were plenty of rooms available on a Sunday night. But OK, a fee is somewhat understandable for the administrative pain my changes caused.
Well, imagine my annoyance when Expedia, after two conversations with the local manager, told me the hotel refused to refund a single cent of my reservation. Taxes, Fees, the entire cost was refused. Maybe I am expecting too much of a hotel to look at the circumstances before applying a cancellation policy. I cost your hotel $0.00 AND booked another Hyatt House that very same night. Where is the incentive to stay loyal to the Hyatt House brand in a very competitive business traveller market?
- Official Description (provided by the hotel):
- Hyatt Summerfield Suites is now HYATT house™. Located in the Hacienda Business Park and only 25 minutes from Oakland International Airport, the HYATT house™ Pleasanton hotel offers travelers access to popular local destinations that include Alameda County Fairgrounds, Mt. Diablo State Park and the Livermore-area wineries. This Pleasanton hotel is also an excellent option for business travelers, as it is centrally located to the corporate offices for Sybase, Oracle, Clorox and Roche. For college students and their guests, the hotel is convenient to the Las Positas College and Diablo Valley College. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Odigeo, Priceline, Hyatt Hotels Corporation, Ctrip TA, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, getaroom.com, Cancelon and HotelQuickly so you can book your Hyatt House Pleasanton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Summerfield Suites Pleasanton Hotel Pleasanton
- Summerfield Suites Pleasanton
- Hyatt Pleasanton
- Pleasanton Hyatt
- Pleasanton Summerfield Suites