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“Pleasanton Inn”

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Best Western Plus Pleasanton Inn
Ranked #5 of 14 Hotels in Pleasanton
Reviewed 6 September 2013

Friendly, efficient staff, great rooms, excellent location and good value. What more could you want. We were there for a weekend event at the fairgrounds at which we had a booth. It was important to have a room that was comfortable and conveniently located afer a long day.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Best Western
Thank Hugh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 23 October 2013

Dear Hugh,

Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It’s a delight to know that you thoroughly enjoyed your room and took advantage of our convenient location to the fairgrounds. Please come back and visit us again soon!
Sincerely Yours
Tim Simpson

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Reviewed 6 September 2013

We have stayed here 3 times now and it is the most affordable in the area. It is close to food and shopping and many business's. It is close to the freeway which can be good or bad as the noise in the AM gets pretty loud. Would we stay here again, yes.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 23 October 2013

Dear Valued Guest,

I'm ecstatic to hear that you and your family have enjoyed our property numerous times. We are aware that the road noise causes a bit of a disturbance and are currently in the process of planning a renovation in which we plan to refurbish the windows to ensure that we offer better experience to our customers . We look forward to having you come back and enjoy our property.
Thank you
Tim Simpson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2013

Number of issues with this hotel: 1) Bathroom door lock did not work 2) Toilet sink was damaged and was leaking. It was not attached to the floor properly and would have fallen off any time. 3) Room was overall unclean 4) Rogue elements loitering on the property 5) The lady in the kitchen (chef) has issues. She harassed us for 30 mins during breakfast to say Amen though we are not Christians and started lecturing us that we are in US and should believe in Christianity. She forced us to take a bread loaf with us even after telling her that we did not want it. Will never stay at this hotel or any other Best Western in the future. Horrible experience.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Best Western
Thank Dhaval S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 7 September 2013

Dear Dhaval,

First I want to make you aware that the treatment you and your family received was unacceptable and that the appropriate action has been taken to fix this situation. Please accept our apology, those views that the employee demonstrated are in no way the views of the establishment nor the fellow employees at the establishment. I'm deeply apologetic for this treatment you and your family received and we are willing to make it right however that maybe. As for the in room issues I'll be sharing them with my Housekeeping supervisor and Maintenance engineer so that we can fix these issues. Once again I'm deeply sorry and apologetic about this situation and we hope that you are willing to give us another opportunity to change your perspective about our hotel and Brand.
Best Regards

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Reviewed 30 August 2013

My experience in Hot Springs was very good. The ladies at the breakfast buffet was awesome. They made everyone feel very special. The room was very nice and the area was very quiet. I have had very good luck with the different Best Westerns' that I have stayed in has been very good.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Best Western
Thank Jo Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

Nice, clean hotel.The staff wasn't that helpful when asking for a late check out to use pool. Be aware pool doesn't open til 11 and check out is also 11 so if you would like to swim or relax in the hot tub that is not an option.

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Best Western
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

I am retired and have found that the several Best Westerns I have stayed at in California and Arizona consistently offer an excellent value. The accommodations are always as expected ... clean and quiet.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with Best Western
Thank Larry Allen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

The people who work in this hotel are extremely helpful and friendly but the rooms needed to be renovated a few decades ago. Very noisy location right on the freeway but beds were comfortable and the noise did not interfere with sleep

  • Stayed: July 2013, travelled on business
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Review collected in partnership with Best Western
Thank Debra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Pleasanton Inn

Address: 5375 Owens Ct, Pleasanton, CA 94588 (Formerly Ramada Inn)
Phone Number:
Region: United States > California > Tri-Valley > Pleasanton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pleasanton
#8 Business Hotel in Pleasanton
Price Range: £83 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Pleasanton Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Pleasanton Hotel Pleasanton
Best Western Pleasanton
Pleasanton Best Western

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