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“Good Service. Avoid The Burritos.”

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Best Western Plus Pleasanton Inn
Ranked #5 of 14 Hotels in Pleasanton
West Sussex
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good Service. Avoid The Burritos.”
Reviewed 24 October 2013

We found this one by accident while looking for somewhere to stay within easy reach of San Francisco city and airport. It turned out to be even easier than we had expected. There is a train station an easy walk from the hotel which whisks you into the centre of the city in about 40 minutes. We were given very helpful advice on what to do and where to go by the desk clerk when booking in and this helped to make our stay enjoyable. The rooms are good and very quiet considering the proximity of the freeway. Our only reservation was the breakfast, the centre point of which were dreadful burritos, which have gone down to posterity as something of a family joke.
But there is a good Denny's just across the road.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RogerThornhill66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Ontario, United States
2 reviews
Reviewed 21 October 2013

The Staff was friendly but under staffed. Over charged for pet in the room to stay in their own crate. Rooms were still not cleaned late into the after noon when you are ready to come back for a rest and a shower. The beds were VERY hard and un comfortable. The breakfast offered ALL carbs and sugar. Need to update if going to offer a morning meal. Would not recommend to anyone with a pet!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this review, 23 October 2013
Dear Susan,

Thank you so much for taking the time to share your experience with us. I am sad to learn that your stay was not enjoyable. Your comment on our housekeeping service are duly noted and have already been passed onto our housekeeping supervisor to make sure these issues are properly addressed and assessed to ensure a better experience for our current and future guest. We hope that we will have an another opportunity to WOW you during your next stay.
Best Regards
Tim Simpson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minden, Nevada
Level 6 Contributor
148 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 October 2013

We stayed for 3 nights on a business trip. We had a very spacious room with everything we needed. It had a comfy king size bed, fridge, microwave and coffee pot. The staff was great. They gave us directions to nearby restaurants. They made sure that we had everything we needed. The breakfast was the typical breakfast. We were so comfortable, we will definitely stay here whenever we are in the area.

Room Tip: They have elevators which makes it nice to be on the 2nd or 3rd floor.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Marcos, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

this unit is very close to a number of fast food and regular restraunts. staff very friendly and attentive, parking could be better if your on the west side, east side seems ok. room was nice, microwave and reffer and coffee maker. will go back

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this review, 6 December 2013
Dear valued customer,

Thanks for taking the time to provide our Hotel with some positive feedback, we're happy to hear you enjoyed all the amenities we offer. We look forward to seeing you again.
Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Healdsburg, United States
1 review
Reviewed 30 September 2013

Clean rooms, great, with frig and microwave, FANTASTIC breakfast with fresh cooked waffles, breakfast burritos, and many other things. We've come back several times and each time was the same high quality.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Helen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this review, 23 October 2013
Dear Helen,

Greetings from Pleasanton! Thank you for a glowing review! We take pride in our staff and service for each individual’s visit. At the BEST WESTERN Plus Pleasanton Inn we always strive to accommodate our guests with a perfect stay and I assure you that I will reiterate what you have said to our staff so that their hard work does not go unnoticed.

Thanks,
Tim Simpson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
seaside ca
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2013

While the building may look a little dated, the physical location is terrific. Easy walking distance to several restaurants and easy on/off access to 580 and 680. The staff is wonderful - they make you feel right at home and are very kind and courteous. Great value and great service!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank seasidemustang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this review, 23 October 2013
Dear Seasidemustang,

Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western family. See you again soon!

Sincerely,
Tim Simpson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manteca, United States
1 review
Reviewed 24 September 2013

Several resturants to choose from all in walking distance. great place and great location the customer service was great allowed early checkin very friendly. Enjoyed my stay very quiet rooms was very clean and neat. I definitely will lodge here again

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this review, 23 October 2013
Dear Diane,


Thank you for your positive feedback. Reviews such as yours provide our staff inspiration to provide the same experience to every guest that stays with us at the Best Western Plus Pleasanton Inn. We are happy to hear that you found the hotel and room to be to your liking. We look forward to having you stay with us in the future.
Best Regards
Tim Simpson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Pleasanton Inn

Property: Best Western Plus Pleasanton Inn
Address: 5375 Owens Ct, Pleasanton, CA 94588 (Formerly Ramada Inn)
Phone Number:
Region: United States > California > Pleasanton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pleasanton
#8 Business Hotel in Pleasanton
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Pleasanton Inn 2.5*
Number of rooms: 102
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Also Known As:
Best Western Plus Pleasanton Hotel Pleasanton
Best Western Pleasanton
Pleasanton Best Western

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