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“SO LOUD!”

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Best Western Plus Pleasanton Inn
Ranked #5 of 14 Hotels in Pleasanton
Reviewed 5 August 2014 via mobile

We are confirmed Best Wesyern travellers and this one is LOUD. Right on the freeway. The bed was uncomfortable and the breakfast not up to Best Western standards. The pool area is nice....but your view, starring across the pool, is an on ramp to Hwy 580....not great.

And the staff are kinda brutal. I showed up at 5:50 am to just grab a coffee and the hotel's lobby was locked up and the staff wouldn't let me just grab a caffeine...cause god forbid, I might grab a muffin 10 minutes before breakfast officially started.

Stayed: August 2014
1  Thank Laura14429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 9 August 2014

Dear Laura,


Than you Laura for taking the time to provide your feedback about your experience at the property. It appears as though we failed to provide stellar service and accommodations for your needs. We apologize that we were unable to accomplish satisfactory results for you and we strive to improve on the deficiencies that you outlined in you review.
We currently are in the process of planning a renovation on our doors and windows to help alleviate the road noise that comes from the I580. As for the breakfast, we have set breakfast hours from 6:30 to 9:30 every morning, and in the event you need some coffee before hand we provide in room coffee makers for your convenience. I hope that you can allow us another opportunity to provide superior customer service and accommodations.
Sincerely Yours
Tim Simpson

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213 - 219 of 317 reviews

Reviewed 28 July 2014

The rooms are very nice and bed was very comfortable. The receptionist was very helpful and recommend a nice bar that was in walking distance. There are some nice restaurants that are in walking distance too. We would definitely go back.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank mchaplo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 14 August 2014

Dear mchaplo,

Good Afternoon, I'm so happy to see that you took the time to provide our hotel with your feedback. It appears that we are your first contribution, and we thank you for feeling that strong about our facility to let all the other TripAdvisor travelers know how much you enjoyed the property. We are looking forward to your return. See you soon!!!

Your Friends
Best Western Pleasanton Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Nice place. Not too fancy. Quiet and comfortable room. Though hotel is very near freeway, I-680, our room was quiet. Access to rooms is an outside corridor. Elevators to and from second and third floor . Convenient parking. Some eaterys near by and within walking distance.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Rose R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 14 August 2014

Hello Rose,

Thank you for taking the time to provide you feedback on our TripAdvisor page. We are so excited to see that you enjoyed your stay while at our property. My team and I make every effort to provide stellar accommodations and it is very rewarding to us when we hear about the guest having a wonderful experience. We look forward to your return.

Sincerely Yours
Tim Simpson

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Reviewed 26 July 2014

This hotel provides a good bed and a decent breakfast for the busy traveler. The hotel is easily located right next to the 580 freeway and only a block away from a Bart station if you want to take a trip into San Francisco.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank chrisb55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 9 August 2014

Dear Chris

Than you for you review. I'm pleased to see that you took the time out of you busy schedule to provide our hotel with feedback. I see that you were satisfied but not "wowed" and at the Best Western Plus Pleasanton Inn we strive to "wow" every guest that we come into contact with. Please feel free to provide some feedback on how we can better accommodate you in the future. We look forward to your return and until then please have a wonderful day.
Best Regards
Tim Simpson

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Reviewed 25 July 2014

A little hard to get to (nestled between a boat dealer, the freeway a busy road and a small business center), but very convenient to BART, I580 and businesses. You may want to eat breakfast elsewhere, but the rooms are clean, comfortable and updated.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Nadya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 9 August 2014

Dear Nadya


Nadya, It is a pleasure to see that you found our property to be clean and efficient for your needs. I did notice that we weren't able to exceed your expectations and I want to ensure you that your comments have been heard and we are in the process of addressing them. We are currently in the process of planning a renovation to update the doors and windows and our lobby so we can better accommodate our guest.

Once again thank you for your time and feedback that you provided to our establishment, we look forward to seeing you again.
Respectfully your
Tim Simpson

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Reviewed 10 July 2014

Hotel is in a good location, but a lot of constructions around the hotel. The lobby is very small and if you need to use the single computer in the business location there is no privacy. Anyone in the lobby can see what you are doing, especially if you are checking email. Rooms have a moldy smell, especially the smoking rooms.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Aaron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded 14 July 2014

Dear Aaron Jackson,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Mr. Jackson I want to ensure you that your comments haven't fell on deaf ears, Ive passed your comments onto our maintenance and housekeeping to departments so that we can fix these issue. As for the lobby computer we will be expanding the lobby here in the near future and when those changes are made we will be able to provide a more private area for the Business area.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Reviewed 3 July 2014

I frequently visit the Dublin, Pleasanton CA area for business. It is challenging to find a hotel in the area that is under $200 a night and still clean and safe. The BW Plus Pleasanton Inn is under $100 and was an very good experience. The staff was very helpful and pleasant. The location was a little challenging to get to because of some construction - but once I circled the block I realized how to get in. The best way in is to go back by the Mercedes dealership and come in the back side.

The room was clean, the bed was good and although it is very near the 580 highway, I was not disturbed by highway noise during the night. The breakfast was the usual Best Western included meal and met my needs just fine. There are 3-4 local restaurants that are within a short walk (200 yards) of the hotel and that gave me options for dinner.

I will be staying here again.

  • Stayed: July 2014, travelled on business
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1  Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Pleasanton Inn

Address: 5375 Owens Ct, Pleasanton, CA 94588-3336 (Formerly Ramada Inn)
Phone Number:
Region: United States > California > Tri-Valley > Pleasanton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Pleasanton
#3 Romantic Hotel in Pleasanton
#8 Business Hotel in Pleasanton
Price Range: £77 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Pleasanton Inn 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Best Western Plus Pleasanton Hotel Pleasanton
Best Western Pleasanton
Pleasanton Best Western

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