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“Just barely OK and don't mix their ice machines ice with stuff you will drink”
Review of Westhaven Inn

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Westhaven Inn
Ranked #2 of 2 Hotels in Pollock Pines
Reviewed 31 July 2011

Did a one night stay when we decided to not return home as originally planned. This motel is a little bit further from the Apple Hill area then we planned on, but distance was not critical. The property only offers two rooms with one King Bed, the entire balance of the property are two queen beds. I would give this property a two star. It doesn’t appear old on the outside, but the interior has seen better days and can use some major work. No pool, spa or fitness room. The continental breakfast is a packaged wrapped muffin and coffee; that is it. Drive the short distance into Pollock Pines to Kathee’s Café; good food and reasonable prices.
Likes
Fairly large room
Comfortable Bed
Clean linens on bed and in bathroom
AC that works
Mini Frig and Microwave
Desk
Small table with three chairs
Clock
Phone (looked like some odd princess type phone)
Cable TV
Clean carpet

Disliked:
Screw holes in walls
Window curtains cut to exact size so light comes into room
When AC compressor kicks sort of noisy
Mold on shower curtain
Blinds on bathroom window extremely dirty
Walls in bathroom need to be washed
Mirror in bathroom had not been washed
Toilet paper roll dispenser didn’t heavy duty cleaning
Stain on fabric seat of chair at desk
Closet “area” but no doors
No peep hole in door
Door does NOT automatically lock when you close it! You must lock with your room KEY from the outside or turn the dead bolt on the inside.
No Kleenex
No hairdryer, we went to the office and asked about that and were given one.
Cobwebs on exterior of building

WORST WAS: Before we left we filled our water cooler with some ice. After we had made a couple stops we filled our water bottles from our cooler and each took a good swallow. The water tasted like it was moldy! Then we remembered a sign on the ice machine “do not use the ice machine to fill you ice boxes, it will trip the ice machine”. We think the ice machine did get tripped sometime in the past and mold must have formed on the inside of the ice machine. BUT the inside of the ice machine was never cleaned before it was put back online for guest use.

Lunch or Dinner don't miss "Forester Pub And Grill" in Camino!

Room Tip: Just barely OK one one night
  • Stayed: July 2011, travelled as a couple
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5  Thank NVSallyReno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepinn, Owner at Westhaven Inn, responded to this reviewResponded 4 September 2011

Looks like instead of enjoying the large comfortable room and bed with clean linen on bed and bathroom along with clean carpet, the guest was more interested in peep holes on doors and on walls. All main room doors are having peep holes except on bathroom doors ( if he is referring to that door). It is always better that doors are not locked automatically if it is shut by mistake. Other wise every time you close the door behind you without the key in your pocket, you have to run to the manager to open the same for you. Also NEVER drink the melted ice cubes, as those will always taste bad (check any web site for this information and knowledge). You drank the melted ice from your dirty icebox by filling old bottles, where as you are saying "DON'T MIX THEIR ICE MACHINES ICE WITH STUFF YOU DRINK". Please be careful what you comment.

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Reviews (31)
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20 - 26 of 31 reviews

Reviewed 10 January 2011

This was a very nice place. Most of these little inexpensive hotels are really geared just for the summer and are not good during the winter. But this place is an exception. I booked on line and typed in my reuest to have the room heated up before we got there, and they mentioned to me at the desk that they had taken care of it! So the service was excellent and the room was very clean and the beds were comfortable. The things I would improve are: The shower area had some paint peeling and could have used a little attention there...and the "continental breakfast" was just store-bought individually packaged muffins in a basket and the littel juice envelopes with the straws in them that you put in kid's lunch boxes...and coffee from one of those pump coffee machines. It was not sufficient for us to go skiing on, so I had to plan to get breakfast when at first I hadn't put that into my plans. But we will stay at this place again I'm sure. The only other slight drawback is if you are skiin at Sierra, it is still a good hour to get to the slope, so it's a bit far down 50 for that mountain.

  • Stayed: December 2010, travelled with family
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4  Thank ppaquett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2010

My husband and I are retirees who have lived in Pollock Pines since 1996. Because our home is small, we have occasionally stayed at the Westhaven Inn so that visiting friends or family members could occupy our single bedroom. Conversely, our guests have sometimes stayed at the Inn rather than "bump" us from home. Everyone we know who has stayed at the Inn has agreed with us that it provides clean, comfortable accommodations at reasonable rates.

We are therefore at a loss regarding one reviewer's extremely negative description of the Westhaven Inn; Pony Express Trail, the road upon which the Inn is located; and the whole Pollock Pines area. While we do not own a business along the Trail, nor are we related to anyone who does, we feel compelled to defend the reputation of this impugned local establishment, as well as that of our beloved community.

First, seven of the eight other posters offering opinions on the Inn indicated they resided outside the Pollock Pines area, so we presume this reviewer, who gave his/her location as "Camino", actually lives in that town. However, since Camino is located adjoining Pollock Pines just three miles west of the Inn, it seems reasonable to question whether this reviewer actual "traveled" to our vicinity.

Second, the reviewer describes our local segment of the historic Pony Express Trail, which runs directly through a pine and cedar forest, as "the trashiest road (he/she has) ever seen". However, having traveled this byway hundreds of times over the past 14 years, we have never had occasion to view it in this light. In fact, as native Californians, we've found the whole Pollock Pines community to be more "roadside junk free" than 95% of the areas we've visited up and down the state.

Third, given the reviewer might have meant "trashy" in some other sense, but assuming he/she would not have been referring to our sometimes-homespun local residents, we urge potential visitors to view these photos of homes and businesses along the Trail (if necessary, please cut and paste the urls into your browser window):

http://www.noehill.com/eldorado/cal0704.asp
http://www.golyon.com/mlsphotos/81/4/29/2581369.jpg
http://www.postlets.com/create/photos/20100327/162209_PET_1.jpg
http://media.point2.com/cdr/listing/cbe4/4c9c/edc8/84fc3f8afb1163a91205/w475h356wm.jpg
http://spyhunter007.com/paul_dean_family_album.htm
(please scroll down to the Pollock Pines Library)
http://www.loopnet.com/Listing/16744088/6458-Pony-Express-Trail-Pollock-Pines-CA/
http://www.loopnet.com/Listing/16436383/6091-Pony-Express-Trail-Pollock-Pines-CA/

We acknowledge rusticity, but trashiness? Come on!

And, fourth, we can only say the reviewer's recommendation that travelers "pass right through Pollock Pines" smacks puckeringly of "sour grapes". This is a town of about 5,000 in which a "major traffic jam" means more than two cars are "backed up" at the bottom of the Sly Park Road off-ramp (which usually happens only when campers are flocking to Jenkinson Lake on summer weekends). So, OUR recommendation is that you take a look at these photos of the lake and some of the nearby homes currently offered for sale:

http://everywheremag.com/places/1314
http://www.eid.org/recreation/sly-park-camping.htm
http://aboutpollockpines.com/slyparkrecreatio.html
http://www.directhomes.com/Property/111441414/3263_Gold_Ridge_Trail_Pollock_Pines_Ca_95726
http://www.directhomes.com/Property/109730312/3431_Sly_Park_Rd_Pollock_Pines_Ca_95726
http://www.directhomes.com/Property/111266246/5603_Sierra_Springs_Dr_Pollock_Pines_Ca_95726
http://www.directhomes.com/Property/115248989/4645_Dio_Linda_Ct_Pollock_Pines_Ca_95726

And NOW tell us, do you really want to "pass right through Pollock Pines" based solely upon this "independent reviewer's" advice?

P.S. For history buffs, the following website outlining Pollock Pines' interesting past may also be of interest:

http://www.thepollockpinesepic.com/

Stayed: December 2009, travelled as a couple
6  Thank maggiesmemories
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2010

We stayed here for one night during a short weekend ski trip. We expected it will be very basic accomondation. It would be a fine stay if the room temperature was not below 50 when walked into the room.

The room we stayed is well kept up. The room is much bigger than most hotel rooms, it has two Q beds, a table, a desk and chairs, frig, microwave and coffee maker, these will be useful for extended stay. We only stayed ther for one night so we can go ski early next morning, we encountered one problem: the room is below 50 degree when we checked in at 8:00pm, it took two hours to warm up to 63 degree, made the stay very uncomfortable.

  • Stayed: March 2010, travelled with family
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2  Thank GoingPlaces49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2009

I have never seen such great customer service from an Inn before. The owners were very easy to talk to and understood my needs. The rates are very reasonable for stay in this area. The room was clean and towels were stacked nicely. The hotel has high speed internet access for customers for free! I was able to do my reports without having to connect my laptop to my phone for access. Over all I had a great experience at Westhaven Inn. It will defiantly be on my list for future stays on my trips to Tahoe.

  • Stayed: August 2009, travelled on business
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1  Thank robbyjoe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2008

We arived at the hotel @ 8 PM the room was a mess, dirty bed and bathroom. The sheets had shoe prints on them and lots of hair we changed rooms 2 times the same dirty room's. so we checked out and he would no refund our money so we left and lost our $110.00.
BUT WE DID NOT STAY. LOOK AT THE ROOM BEFOR YOU PAY!!!!! THIS PLACE MAKES MOTEL 6 LOOK LIKE A GRAND HYATT.

  • Stayed: April 2008, travelled on business
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2  Thank fire4me2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2007

We attempted to drive to Tahoe late at night so that our 2 year old daugher would sleep through the 4 hour drive. Unfortunately, we became too tired to drive through the mountains and stayed in Pollock Pines at the West Haven Inn. Our room smelled like smoke (even though a non-smoking room was requested) and the floor was icky. We didn't sleep in the bed but covered the bed with a personal sheet and that smelled like smoke the next day. Not the most terrible place to stay but hopefully we won't have to stay there in the future.

  • Stayed: July 2007, travelled with family
    • Value
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    • Check-in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank lilmb3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westhaven Inn

Address: 5658 Pony Express Ct, Po Box 1616, Pollock Pines, CA 95726-9332
Region: United States > California > Pollock Pines
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pollock Pines
Price Range: £72 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Westhaven Inn 2.5*
Number of rooms: 21
Reservation Options:
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Also Known As:
Westhaven Hotel Pollock Pines

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