Checked in on Friday afternoon. Rebecca was really helpful and very friendly. I should have been concerned when someone was checking out early, when we were checking in.
Stayed here rather than a different hotel that offered a manager's reception, but I chose the cook to order breakfast at the Shiloh Inn instead. In the morning Rebecaa told us that there cook called in sick, so we had to go to the sister property across the street. Breakfast consisted of cold pancakes, runny oatmeal, toast, bagels. When I asked about a cooked to order breakfast, I was told I could order and pay off the menu.
I asked about the breakfast when we returned to our Hotel and was told that they do not offer cooked to order breakfasts. It is a continental breakfast since they are under new ownership.
When trying to take a shower, could not get the shower to start. Had to have 2 housekeeping people come in and figure out how to do it. Then had to pull on a metal piece (missing a knob) until the water come at from the showerhead. Once we figured out this part, tried to adjust the water and could not. We ended up taking cold showers.
Never will we stay here again.
- Official Description (provided by the hotel):
- This deluxe full-service hotel features a fine dining restaurant & lounge with a view of the San Gabriel Mountains and valley. Each guestroom is fully equipped with a microwave, refrigerator, coffee maker, wet bar, ironing unit, three televisions, first-run movies and entertainment and four telephones with two separate lines including data port and hold feature. Free amenities include full breakfast, high speed internet access, fresh coffee, fruit and popcorn in the lobby, local calls, USA Today newspaper and Ontario Airport shuttle. ... more less
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- Also Known As:
- Shilo Inn Pomona
- Pomona Shilo Inn