Although the room was clean and had character, the service was so poor that it brought the value of staying here way down. When we arrived, the woman working at the front desk did not greet us, make eye contact or even look up from the computer for an awkwardly long time. Before she even acknowledged us, she was complaining about another customer's call about a TV not working - very unprofessional. Another woman helped us check in and was equally unpleasant. I felt like we were inconveniencing them by wanting to check in. No welcome - not even a smile. A smile goes a long way for travelers who have been on the road half the day! There were not any bath towels in the room and when I called the front desk, the reply was, "Oh, really? That's weird" and I was instructed to come and pick them up. I did and was offered no apology. Our room was in the wing near the railroad tracks - the sound of cars going over the tracks that is very loud. No AC so we had to keep the door open which meant we had to hear the cars all night. Breakfast was mediocre but the instant eggs did not have enough water. Not recommended. We will never stay here again when in the Ventura area.
- Official Description (provided by the hotel):
- Casa Via Mar in conveniently located in Port Hueneme, next to the Port Hueneme Naval Base, and only minutes to beaches, variety of shopping, dining, and entertainment. 74 beautifully appointed rooms that contain many unique amenities. These inclusive in one low price. * Complimentary hot breakfast, Complimentary T-1 wireless internet access, Heated pool and Spa, Six Championship Tennis Courts, Free movies with popcorn, Refigerators, hair dryers, iron and ironing board in every room ... more less
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- Also Known As:
- Casa Via Mar Inn And Tennis Club Hotel Port Hueneme