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“Not That Fun Of A Stay”

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Riviera Oaks Resorts
Ranked #2 of 3 Hotels in Ramona
Certificate of Excellence
RI
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Not That Fun Of A Stay”
2 of 5 bubbles Reviewed 15 September 2011

We stayed at the resort from 8/19 to 8/26. This was our second week of our vacation. The first week was spent at the Sheraton Park Hotel next to Disneyland. We had a beautiful stay at the Sheraton. Not so at the Riviera Oaks Resort. The rooms were clean and the size of the two bedroom unit was fine. The kids also enjoyed the pool. We had major problems with our rooms. And I do say rooms! We had to move three times in one week. Not fun! After our first night, we were woken up by loud banging in the pipes. This would happen when someone in our villa number would run the water. My wife complained to the front desk, and we were told that we could move that morning. So, we packed everything up, and changed to our second room. A few days later, after returning to our room after a long heated day at the park, we opened our room to a hot box. The tempature was over 80 degrees in the room. The AC was not working. My wife contacted the front desk at around 10:50 PM, and was told by the person working at the front desk to put our key into the energy saver, and the AC should kick on in a few minutes. She asked if someone would be at the front desk in case it didn't work, and was told that someone would be there all night. Well 15 minutes later, and no AC, she called back to reach the security guard. He informed her that everyone leaves at 11:00 PM. It would have been nice to be told that by the person she spoke to. Nothing against the security guard, but he make a trip to our room to check things out. There was nothing he could do to fix the problem. So, let's more a third time to another room that the AC works so we can get some sleep in a cooler room. The third room AC unit was shut off, so it was very hot in the room. Keep in mind that we have a 10 year old, and it's now around midnight. It took over an hour to start to cool the room down. A complete nightmare week! Our AC unit needed to be repaired. Apparently, a lot of the units freeze up. And our freezer also leaked into the fridge. My wife was cleaning up water everyday. We were told that the ice maker was in correctly. So they fixed it, but it stilled leaked.

We did find the rooms to be clean. Parts of the resort need to be fixed. They also need to have more washer/dryers on the property as well. The kids did enjoy the pool. Unfortunately, with all of the moving, it was quite hard to get settled and in a relax mode. After paying all of the fees to exchange into the resort, we were disappointed. We would not return, and plan to leave a review with Interval International as well. Quite a difference coming from the Shearton to here.

Also, if you plan to visit San Diego, it's a 45 to 60 minute drive one way. It's kind of a pain when you have to drive that distance everytime to visit one of the attractions.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
8 Thank danjoan14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 reviews from our community

Traveller rating
    40
    52
    10
    5
    6
See reviews for
40
47
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Mountain View, California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 7 September 2011

I had over $400 stolen out of my wallet while staying at the resort. I am absolutely certain of it. When I filed a claim they encouraged me not to file a police report - shady. They read the key scanner to see who had come in the room besides us and no one had so the manager called and told me there was nothing else they could do and that it would "end here." But I asked if all the maintenance people and maids knew that the protocol is to run a key check and they said yes - so of course they didn't use a key card. The patio doors were unlocked when we got there so someone and easily could have gotten in-shady. Super shady immoral stuff happening over there. I called the police and am writing reviews to keep as many people safe from this place as I can. It was supposed to relaxing! What a bummer :(

Room Tip: Do not stay here - they steal cash.
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Devon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 27 August 2011

Booked a double bed room (meant for 6 pax). Arrived on Fri ~11pm at night, the front desk is closed but the security knew we were coming and gave us the keys. He is one friendly security who did a nice job telling us what to expect in the morning view wise (since our first time here) . In the morning we did our official check in and the staff is very friendly.

Room is comfy for 4 (we came as family of 4), it would probably fit 5 though as it has 1 king bed and 1 queen bed, at least on the room I stayed. The place is very spacious with at least >1600 square feet indoors with balcony that fits a lazy chair, barbeque grill and a small table to allow us to have view of folks riding horses and jogging. This place feels like medium high class apartment. It has great kitchen full kitchen amneties which is a wow for us, and probably the first hotel that we saw having recycle bin. THANK YOU for being kind to Mother Nature. The bathroom is slightly small for standard American size, the toilet bowl is mini. They still have old cathode type TVs. One item that I dislike a lot is there is a lot of sound whenever someone open the water taps, believe it is the pump since we are almost on top of hill. BAD for lightsleeper. They need to fix this one, despite this is only a 2 storey apartment like hotel. One other disadvantage is it does not have hair dryer in the bathroom

It is 1 hour away from San Diego and 1 hr away from Legoland, Carlsbad which is ok for us. The drive to these places from here is winding and countrylike with small roads, but manageable with GPS.

As this is timeshare based (from Monarch Grand Vacations), there is extra service charge to clean up the room, which I am ok with as we seldom use this services whenever we are on vacation. This is probably not ok who has got used to hotel service to clean room every day. It does serve complementary breakfast, which kind of nice if we are lazy to prepare our own breakfast. The only caveat is the coffee maker is a constraint and we always have to wait for a coffee, and we have a not too happy cafe caretaker.

We will come back again

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank GaikBoonHng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Papeete
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 11 August 2011

Nice hôtel, spacious appartments well furnished. Many free activities (pool, spa pool, tennis). You can also horseridding and there is a spa that I didn't try. The hotel is not far from Wild Safari Park San diego. The service is great and everybody was kind and helpful. You should choose this hotel if you like nature because it's quite far from shopping mall. We had an appartment for 6, two rooms, two bathrooms, well furnished kitchen, spacious living and dining room with a balcony.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank pouchou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtenay, Canada
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 21 July 2011

We stayed 3 nights here with our 8 year old son. We opted for a 2 bedroom unit, just for a bit of extra space to help us relax. We were delighted with the amount of space we got - the apartment was a great size. Both bedrooms were big, and the living room and kitchen gave us loads of room, and they were very well equipped with everything we needed. We had two balconies (the master bedroom had its own balcony).

The pool and spa was great (we only used one of the available ones as it was the most convenient for our apartment), and it was never that busy whilst we were there, so we always found sun loungers. We took advantage of the tennis courts too. I was impressed at how easy it was to organise tennis equipment to borrow - we hadn't taken our own - we literally just turned up, signed in, and they handed us racquets and balls for no charge. There were also free tennis coaching clinics (although these don't happen every day). We weren't there long enough to take advantage of all the activities on offer, but I believe that bike hire was also free, and there were kids craft activities for a very low cost ($3 - $5 a time) throughout the day.

The supermarkets in Ramona were good, although bear in mind they are a few miles drive away from the resort - if I had realised then we would have stopped on the way there to buy groceries rather than take up time we could have been relaxing at the resort by driving back!

Cooking in the apartment was really easy, as it had all the equipment we could have wanted, even a dishwasher so we didn't have to wash dishes by hand, and a blender so we could make homemade milkshakes and smoothies. You can't take glass into the pool area, but they have thought of this and provided plastic tumblers so you can take a cool drink down with you anyway.

There is no daily housekeeping, but this didn't make any difference, as there were more towels provided than we could have used in 3 days anyway!

The scenery is beautiful, the weather was lovely, the staff were helpful and pleasant, and we had a really relaxing time, which was exactly what we were aiming for. My only regret is that we couldn't have stayed longer to enjoy it some more!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank harmonyjunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 29 June 2011

Riviera Oaks is rustic, quiet and relaxing. We had the 1 bedroom villa complete with kitchen and it was like your own house. Amenities are complete, from towels, utensils, you just have to bring food to cook! The patio is a good place to relax.The pools are clean, kid friendly. The nearby Ramona park is a plus. The only downside is I think the carpet and curtains need to be updated.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Arawatbuwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 June 2011

I was looking for some quiet time and a nice nature hike. I came back with beautiful pictures from the hike and managed to take in a wonderful therapeutic massage at a discounted rate. I had a 90 minute massage for what I normally would pay for one hour. The resort is not fancy, but it is clean and perfect for a short break from the stresses of every day life. I would go back again!

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colleen928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riviera Oaks Resorts

Property: Riviera Oaks Resorts
Address: 25382 Pappas Rd, Ramona, CA 92065-4925
Region: United States > California > Ramona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Ramona
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Riviera Oaks Resorts 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Riviera Oaks Hotel Ramona
Riviera Oaks Resort

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