Worst hotel experience ever! Made a reservation directly through their website and received confirmation that my room, 2 double beds, nonsmoking, would be guaranteed until 7 the next morning. I arrived after midnight, tired from driving for 5 1/2 hrs. The attendant checked me in and had me sign the agreement to not smoke in the room or I would be charge the cleaning fee. When I opened the door to the room, it smelled like the bottom of a dirty ashtray and only had 1 bed and was disgustingly dirty! When I told the attendant that my wife had asthma and there were 3 of us and the room was unacceptable, she basically said they oversold and that was all they had. She offered 10% off and that I could take it or leave it. I left it and found that everything was booked except for 1 room in a Days Inn. A few days later, they sent me a survey which I filled out honestly and ended up getting a call from their general manager who assured me that he would look into it and get back to me. The way he got back to me was, I received 5 copies of the same automated email apologizing and asking for another chance. They do not care if you have a room reservation. If they think you might not show up, they will resell your room and charge you if you don't show up. I would highly recommend to steer clear of this place!
- Official Description (provided by the hotel):
- The newly-renovated Comfort Inn and Suites Rancho Cordova, California is an exceptional hotel close to Sacramento and Folsom. Steps from beautiful Lake Natoma our Spanish-style hotel surrounds a tropical courtyard that offers a serene sanctuary from the hustle of city life. Enjoy a refreshing blend of modern hospitality and California personality, with all the contemporary luxuries of home and office! ... more less
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