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“Great customer service.”

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Aloft Ontario-Rancho Cucamonga
Certificate of Excellence
Rancho Cucamonga, California
1 review
“Great customer service.”
5 of 5 bubbles Reviewed 24 February 2014

Had a really nice experience here. Actually my second time staying at this property. Will stay here every time I visit the area. Kristi and Lourdes were great. Both were very pleasant and very helpful.

Room Tip: All of the rooms are good.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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596 reviews from our community

Traveller rating
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    69
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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  • English first
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English first
Ventura, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 February 2014 via mobile

This hotel was a welcome stay. from the price to the friendliness of the staff. A specially our wind down time at the Bar. Sara B made us fell welcome great service and always with a smile, Thanks Sara B we will be Back to see. Also great location.

Stayed February 2014, travelled as a couple
Helpful?
Thank Westcoasttraveler20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

This hotel has a comfortable gathering area with fire place and tvs next to the bar. As well as very new well appointed rooms. All for a reasonable price made this hotel my new favorite in the Rancho Cucamonga area. would recommend for business or pleasure.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuckysMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Barbara, CA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 18 February 2014

Disappointing, loud and in need of repairs. Aloft appears to want to be a sleek, hip, modern hotel but forgets that service, a smile and good facilities are important. When I arrived at the check-n desk (complete with blaring, thumping, bass music in the lobby), the clerk didn't look up from his computer for a couple of moments. When he did, it was to say "I will be right with you" while he attended to someone else. Then he efficiently checked me in BUT gave me no information on the hotel, surrounding area or asked if I needed anything. I went to my room. If felt like a concrete walled cell with fluorescent lighting. One of the walls was scratched where the desk chair constantly rubbed against it. An opposite wall was just scratched up. A BATH TOWEL HAD HOLE in it such that when I used it after my shower, it ripped down the middle!
The fitness room had no working air conditioning. The solution was to put two large blowers in the room. One of the three treadmills wasn't working correctly and the individual t.v. reception was poor.
Overall, if I have to come to the Ontario area again, I will look for another hotel.

Room Tip: Find a room in another hotel.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PRJ198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chino, California
1 review
5 of 5 bubbles Reviewed 17 February 2014 via mobile

Bartenders Kim and Alexis were amazing rooms where clean everything was in order. Loved the lobby they had going with the fire place and multiple tvs. Very clean modern look. Couldn't have asked for a better experience

Stayed February 2014, travelled with friends
Helpful?
Thank mattbracks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 17 February 2014 via mobile

I am a regular here because I love the service from Alexis, Karina, and Kimberley. It's very laid back and down to Earth. I rather come here then go to any local bar or restaurant. They make it fun and make great drinks. I love to take my friends here and come Wednesday nights for the music! I would highly recommend this place to stay or just to come for drinks. 5 stars hand down!

Stayed February 2014, travelled with friends
Helpful?
Thank Mongiamc10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review, 28 April 2014
Hello Mongiamc10,
We greatly appreciate you taking the time to review our hotel based on our WXYZ Bar with Alexis and Karina! We thank you for spreading the word and bringing your friends for some fun on our Acoustic Wednesday Nights. We hope to see you again soon!


Sincerely,
Gonzalo Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
5 of 5 bubbles Reviewed 13 February 2014

The bartenders Karina and Alexis did a fabulous job of taking care of all my needs while I was there ensuring a great and vibrant atmosphere, very friendly, service was nothing short of outstanding and can say will be definitely staying there again in the very near future due to the excellence of service and hospitality these two presented.

Room Tip: All rooms are lofts, lots of space and once again great service.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grlfromcali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review, 28 April 2014
Dear grlfromcali,
Thank you for taking the time to review our hotel and our wonderful service provided by Alexis and Karina at WXYZ! We look forward to welcoming you back here soon!

Have A Great Day!
Gonzalo Rodriguez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Ontario-Rancho Cucamonga

Property: Aloft Ontario-Rancho Cucamonga
Address: 10480 Fourth Street, Rancho Cucamonga, CA 91730
Phone Number:
Region: United States > California > Rancho Cucamonga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rancho Cucamonga
#4 Family Hotel in Rancho Cucamonga
#5 Business Hotel in Rancho Cucamonga
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Ontario-Rancho Cucamonga 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Aloft Ontario-Rancho Cucamonga Hotel is located just minutes from the Ontario Airport. Enjoy our wireless internet, loft inspired rooms, and nearby shopping, baseball, Nascar, and so much more! ... more   less 
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Also Known As:
Aloft Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
Aloft Rancho Cucamonga

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