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“One good night one horrible night”

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Holiday Inn Express Ontario Airport - Mills Mall
Madison, Wisconsin
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“One good night one horrible night”
Reviewed 10 March 2012

We stayed there for two nights. The first night was uneventful. the second night was horrible. The room next to us was having a loud party. We called 4 times to complain. finally after the fourth time they were asked to leave, it took 45 minutes to finally leave. After the first three calls the music would go down for a few minutes only to go back up. We had an early morning flight so we didn't get much sleep. I emailed the manager and got no reply and I emailed the IHG and got a reply that they forwarded my complaint to the manager buy still no reply. This makes me rethink my loyalty to the IHG hotels.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank danderism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review, 29 March 2012
danderism,

First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Rancho Cucamonga.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Chicago, Illinois
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 March 2012

Very nice place. Our standard room was like a suite. It had a separate sitting area with a sofa, microwave, ref., and TV. The room is tastefully decorated with nice furniture and a comfortable bed. If you are in this area I would definitely stay here.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonora, CA
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 February 2012

We stopped here on a quick trip to see friends and family. The room was very clean and the bed was very comfortable. Good selection of items for breakfast in a pleasant setting. Friendly staff, too. Close to restaurants and shopping. We will stay here again when visiting the area.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SonoraDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vimercate, Italy
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 February 2012

Nice little hotel, rooms comfortable, good internet connection, very good breakfast for the hotel class, plenty of shopping and dining places in walking distance.
Front desk people unfortunately mostly incompetent or not helped by the system to solve minor problems, although some of them try real hard to be helpful.

Room Tip: If you are smoker rooms on the first floor let you walk out for smoking in no time.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ddsound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottsdale
Level Contributor
113 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 11 February 2012

Very convenient to the airport and restaurants. There were no surprises. It met my very high expectations for a HIE property. I had to make two reservations for a three night stay due to a personal situation. It meant I would have to change rooms for one night. I spoke with the GM, Ms. Keesha Jones who arranged for me to stay in the same room. She is a delightful person to work with, as is the entire staff.

If you enjoy Indian food be sure to visit "Curry Express" across the street from the hotel at 9668 Miliken Ave., suite 101. My wife and I really enjoyed the food. Lunch buffet or dinner menu.

  • Stayed February 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dontcallmeillcallyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 November 2011

We stayed here while in town for a wedding from 10/28-11/1. The hotel is in a good location near shopping, restaurants and easy commute to surrounding areas. The rooms are nice, clean and updated. The breakfast was good and the dining area is large and comfortable. The staff could be a bit more friendly and accommodating but was OK. The pool was cold and located at the back of the building - not very inviting so we only went to the pool once. Overall all this is a nice hotel and we would stay here again.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colorado123446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salinas,CA
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 November 2011

I'm pretty sure that this is a remodeled or brand new hotel because the room was SUPER clean and the best we've stayed at. Beds are the most comfortable and the amenities are what we expected. Location is also great because almost everything is within walking distance. I would definitely recommend this hotel to ANYONE!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jiseguerreros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Property: Holiday Inn Express Ontario Airport - Mills Mall
Address: 9589 Milliken Ave, Rancho Cucamonga, CA 91730-6006 (Formerly HI Express Ontario Mills-Airport)
Phone Number:
Region: United States > California > Rancho Cucamonga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 9 Hotels in Rancho Cucamonga
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to The Holiday Inn Express Hotel & Suites Rancho Cucamonga. A 100% non-smoking hotel in Rancho Cucamonga, CA, we are the newest Holiday Inn Express Hotel & Suites. We are just 5 minutes from Ontario Airport (ONT), and we offer a complimentary taxi to the Ontario Airport with advanced notice. The unique design of the suites include some with Jacuzzi suited for the needs of business and leisure travelers. Swim year round in our outdoor heated pool, relax in our hot tub or workout in the fitness center. Catch upon work in our business center or in the comfort of your room with our fast & free wireless and wired high-speed Internet. Our two boardrooms, conference rooms and outstanding service make this Holiday Inn Express the place to meet. This nice, upscale hotel is located just minutes from Ontario International Airport, Ontario Convention Center, Ontario Mills Mall, Citizen Business Bank Arena and California Speedway. We are just steps away from over 30 restaurants like Famous Dave's BBQ, Dave & Buster, Red Lobster, Boston s, BJ s Brewery and many more. Businesses near hotel: Mercedes Benz training center, Frito Lay, Coca Cola, BMW training center Attractions near hotel: California Speedway, Scandia, Ontario Mills, Victoria Gardens mallThe Holiday Inn Express Hotel & Suites Rancho Cucamonga - always fresh, always clean, everything you expect and much more. ... more   less 
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn

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