The hotel is in a good location and our stay started nicely; the exterior of the hotel is attractive and the front desk staff was pleasant and very helpful. It was downhill after that.
The first room we were given had a bad odor; we were then quickly given another room. This room was fine but very small. The hotel has a rather peculiar hallway; it is not flat and rises several feet from one end of the hotel to the other. There are handrails in the hall but it is still difficult for a handicap person to walk down or up these hills in the hall. This was a first for me, - not having a flat hallway outside the room.
Speaking of the hall, the carpets both in the hall and in the room were dirty and stained. Apparently they have not been cleaned in quite some time. They were really bad.
The worst part of the stay though, was the breakfast. The breakfast room is small and the tables are pushed right up together. There was hardly any room to pull out the chair and sit down. I would suggest eating only the cold and packaged cereal. Everything else is terrible. I think left over food is kept until it is eaten. My husband ate some ham and eggs and vomited an hour later. He had to spend the day in the hospital getting treated for food poisoning.
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- Also Known As:
- Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area California Desert, CA