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“Great location, and great value for your money”

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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Ranked #7 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Reviewed 20 June 2014

We stayed here for one night just to get away. The location is very convenient, close to many restaurants and walking distance to The River which is beautifully landscaped, and plenty things to do such as shopping, movie theater and great choices for dining. It's close to Palm Springs , La Quinta.

As for the hotel, it's clean, comfortable bed and provides coffee and microwave. The only thing I wish for is a safety deposit box. Included is free breakfast with variety of choices: omelet, biscuit & gravy, pancake, cereals, juice, milk, Danish, English muffins, muffins, bagels & cream cheese. I also like that they offer free wi if which you get charge for in many upscale hotels. They have a swimming pool but small.

I highly recommend this place and would definitely come back if we need a place to stay in Palm Springs area.

  • Stayed: June 2014, travelled as a couple
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Thank youngatheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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97 - 103 of 191 reviews

Reviewed 3 May 2014

Candidly, after reading a few reviews I was a little wary about booking at this location, however I am happy to say that it meets and exceeds standards set by the HIE chain. We stayed in between the Coachella Festival weekends and found the room to be comfortable & clean, with bedding that is above average. Check in staff was efficient and friendly, (despite being a Seahawks fan), and the lack of a room safe was quickly addressed via the safe deposit box system at the front desk, quick and easy. We were there for a golf week w/early morning tee times, therefore the included breakfast was handy and sufficient. A variety of differently prepared eggs were rotated under the heat lamp and were always fresh. Cereals, yogurt, and pastries were also in great supply. A special shout out to the breakfast room attendant who was always around, she was very pleasant, and made sure all food trays were properly loaded. The location of the hotel is also prime with easy access to the 111 as well awesome restaurants at the adjacent plaza. Based on our experience, I truly don't understood how other patrons were unhappy with this hotel, I'm glad we chose it and will return.

  • Stayed: April 2014, travelled as a couple
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1  Thank Panzerhund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this reviewResponded 25 May 2014

We would like to thank you for taking the time to inform us about your most recent stay with us. Our staff along with management works diligently in providing a comfortable and pleasant hotel for our traveling guest. We are always looking to exceed our guest exceptions, toward a hotel that guest love to stay at. We again, would like to thank you for providing the hotel with positive feedback,

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Reviewed 3 May 2014

Decent place for the price. The person who checked us in was excellent and parking was easy.

Room was generic, but comfy with good beds. Even though we were overlooking the parking lot, the room seemed soundproofed so it was very quiet. Don't know if we had people next door so can't vouch for soundproofing of walls between rooms.

Hallway carpets seems a bit worn and room could use a "freshening up." We were told they are replacing carpets in the rooms, but haven't completed the task yet.

Breakfast typical for this kind of hotel. Attendant to breakfast very pleasant and helpful.

  • Stayed: April 2014, travelled with friends
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Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this reviewResponded 23 May 2014

We certainly appreciate your positive feedback about your most recent stay. We have finished putting the final touches on our brand new carpet. We look forward to your next stay with us in the near future. We again, would like to thank you for taking the time to inform us of your stay.

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Reviewed 1 May 2014

Excellent location, easy access to restaurants and shops. the Hotel is clean, and the staff very friendly, good facilities and the free breakfast is adequate. We would definately return here when next in the area.

  • Stayed: April 2014, travelled as a couple
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Thank geordienorth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Our room was clean, spacious and well furnished; beds comfortable, bathroom fine, easy parking. The people were helpful and pleasant and the hotel offered good decor and everything that we wanted, without spending too much money. Breakfast was pretty basic but good enough. Would certainly return.
John G., please don't append one of your superfluous and slightly ridiculous acknowledgements - I write these reviews not for the benefit of owners or management, but for the guidance of other travelers.

  • Stayed: April 2014, travelled with family
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1  Thank PeterFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

We booked a room for Mar 20 & 21 directly with Hol Inn Express reservations on line as we had a potential for cancellation (family illness) & the cancellation policy stated we could cancel up to 6:00 pm the day of check in with full refund. Unfortunately we did have a family situation & called to cancel at 2:21 pm Mar 20, almost 4 hrs prior to deadline, (have phone records to prove it). This hotel put through a full amount on our credit card anyway! The Sales Mgr said we did not call until 9:00 pm, which their Guest Relations says is wrong. They investigated & found us to be correct & said a full refund was due & the Mgr would contact us within 48 hrs. Well here we are 25 days, & several emails later & no response. GR say they even called the Mgr so it would happen soon. Still nothing. This is approx $500 Cdn so is not a drop in the bucket! I am totally shocked as I have stayed with HIE many, many times over the years & no problem but this is totally unacceptable. Even if he had been correct is saying we called too late (which he wasnt) why did he charge us for the 2nd night? I just want to warn potential customers of this hotel's behavior. Amounts to fraud.

  • Stayed: March 2014, travelled as a couple
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4  Thank helpfultraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this reviewResponded 30 April 2014

Dear helpfultraveller99,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 25 March 2014

The room was your typical Holiday Inn Express room - clean and basic but quite large. What made my experience memorable was how friendly and accommodating the staff were. Everyone always had a pleasant smile on their face. I made a couple of requests that were pretty atypical of your average traveler, but the staff was always helpful and accommodating. James at the front desk was particularly professional and helpful. Also, the breakfast was surprisingly good!

  • Stayed: March 2014, travelled on business
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Thank cltong482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh G, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area, responded to this reviewResponded 11 April 2014

We are certainly glad that we met your expectation on your most recent stay here at our hotel. Our staff works diligently in providing a comfortable, clean, and pleasant environment to our traveling guest. We will continue to exceed our guest expectations in order to provide service to our guest that exceeds their demand. We again, would like to thank you for taking the time in writing your positive feedback about your stay.

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Additional Information about Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area

Address: 71730 Highway 111, Rancho Mirage, Greater Palm Springs, CA 92270-4496
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Rancho Mirage
Price Range: £76 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area 2.5*
Number of rooms: 80
Reservation Options:
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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area California Desert, CA

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