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“Only one major flaw” 4 of 5 bubbles
Review of Hilton Garden Inn Palm Springs/Rancho Mirage

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Hilton Garden Inn Palm Springs/Rancho Mirage
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Long Beach, California
Level Contributor
106 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Only one major flaw”
4 of 5 bubbles Reviewed 15 August 2012

As other reviewers have written, this is a pretty typical Hilton Garden Inn. The room was large and clean, although the bathroom was a bit tighter than some other HGI properties in which I've stayed. I found the bed comfortable, and the room didn't seem to get much outside noise at night (the slow summer season probably helped that).

My biggest complaint, and one that I've seen in other reviews of this property, is that the air conditioner was VERY loud when running. Since it was August, it had to run even at night. I've stayed at very few hotels where the heater or A/C unit was so loud. It wasn't bad during the day, when there was other noise in the room, but at night it was very noticeable. The first night of my stay, I tried turning it off so that I could get to sleep, but then had to turn it back on in a couple hours because the room became stiflingly hot. The second night, I cooled the room to 68 degrees before I went to bed, and left the fan running. That worked until about 6am.

The breakfast restaurant was convenient, and the food was good. As a Gold level Hilton HHonors member, it was included in my stay, but otherwise the full buffet and hot cooked items to order is around $12 per person.

My other little complaint is that there isn't much shade around the pool. Typical for the Palm Springs area hotels, the pool water in August resembles bath water (or Gulf of Mexico) temperatures, so it isn't exactly refreshing to take a dip.

Room Tip: There are probably a few room that face out towards Hwy. 111 that you'd want to avoid if you don...
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  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Jeff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wagomes, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 22 August 2012
Thank you for taking the time to write a review. We appreciate your comments and look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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698 reviews from our community

Traveller rating
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    38
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
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English first
Cleveland, Ohio
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 10 August 2012

We were on a business trip and had to make a last minute switch to stay in Rancho Mirage. We were pleasantly surprised with the hotel, and the people were super helpful to find a dinner site.

Breakfast the next morning was a surprise. The food was great and the service was perfect.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Walt V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wagomes, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 16 August 2012
Thank you very much for the wonderful comment! Look forward to serving you again when you return.

William Gomes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 1 August 2012

This hotel is pretty much like every other HiltonGarden Inn, so I'll just hit the differences.
First the location is OK. In July business is slow, so their restaurant was open only for breakfast. And you had to have the buffet breakfast at the set price of about $12. For that price you get a good assortment of things, including cooked to order eggs and ham, bacon or sausage.

A minor issue was that there was no where in the room that indicated where the ice machine was. The desk clerk thought it was on the back of the door, but it was not.

The key stuff, as I noted, was up to Garden Inn standards. Clean room, internet access, refer, microwave, etc.

You could do a lot worse, but there are so many choices in the Palm Springs area that you can also do better.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SedonaAddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiriks, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 3 August 2012
Thank you for taking the time to write a review. We appreciate your comments.

Sincerely,
William Gomes
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance, California
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 July 2012

The management here has been so helpful. They let us check in at 8:00 am and gave us a late checkout for 2:00 pm. We have spent a total of 3 weeks here this spring-summer. Our room was clean, quiet ans very comfortable. Access for business was quick and easy. The pool area is not shaded and it gets real hot when the temp is 105+. They just installed a new HD TV system and it still has bugs - no USA or TNT networks. Call ahead to see if they have resolved the problem is it is important to you. They comped us for breakfast to compensate for the problem. We will stay again.

Room Tip: All rooms are protected from outside noise. I don't think there is a bad room here. We have been...
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  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anita F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPalmSpringsMgr, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 31 July 2012
Thank you for your feedback and comments. We look forward to welcoming you back!

Best,
William Gomes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
winterwonderland
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 18 July 2012

Spent one night on 7/14 at the Hilton Garden Inn in Rancho Mirage. Reasonably priced and friendly staff. Check-in was easy. The rooms are clean and comfortable. Resturants and entertainment are within walking distance.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vacationkrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPalmSpringsMgr, General Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 31 July 2012
Thank you for your comments. We look forward to welcoming you back.

Best regards,
William Gomes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

Great staff & service from the front desk to waitresses & other employees. Clean rooms, comfortable beds & in total a wonderful stay. Returning in August to just chill

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jeff m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPalmSpringsMgr, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 17 July 2012
Thank you for sharing your experience with us. We value your comments and will take steps to improve the quality of our service based on your comments. We thank you for your patronage and look forward to welcoming your family back in the future.

Best regards,
Rick Sanchez
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

Room is clean, a bit small for 4 people, bed is comfortable, pillows are soft, clean sheets, cable tv, free wifi in the room and all around the hotel (!), microwave oven, coffee, and other basic necessities expected in a hotel. Toiletries of good kind (neutrogena and bath and body works for lotions and shampoos, soap). Clean towels.
The staff are nice. There's this one big guy in the concierge one time though who does not smile and who does not greet the people that go past him, unlike the others who are friendly.
They're not generous with the conditioners and lotions though even when we requested for extras because we swam a lot in the pool.
Hotel has no restaurant (open for breakfast only) but got small pantry for snacks, etc., Has ice supply, no vending machines.
It's got a pool, 3.5-5feet, nice for laps and dip. Small fitness center.
Not much to do in this hotel, but it's walking distance to a small mall, with lots of restaurants and specialty shops.
It was a comfortable stay. Convenient. And relaxing.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BabyNowALady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ami_Hansji, Manager at Hilton Garden Inn Palm Springs/Rancho Mirage, responded to this review, 7 September 2012
Thank you for reviewing our hotel. We value our guests comments.
We apologize for the staff member who was not friendly during your stay. We have addressed this issue and ensure this will not happen again.

I have personally spoken to our housekeeping department regarding hotel amentiies. We will be re-training all staff members to stock our guests with the correct amount of amentiies.
I am happy to let you know that our restaurant is open for dinner and bar service!!
We hope that you will give us another chance to make your stay enjoyable.

Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Palm Springs/Rancho Mirage

Property: Hilton Garden Inn Palm Springs/Rancho Mirage
Address: 71700 Highway 111, Rancho Mirage, CA 92270-4496
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Rancho Mirage
#6 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Palm Springs/Rancho Mirage 3*
Number of rooms: 120
Official Description (provided by the hotel):
Combine business with leisure at the Hilton Garden Inn Palm Springs/Rancho Mirage, located in the heart of Palm Springs Valley, within close proximity to top corporations and local attractions. Our Palm Springs area hotel is the perfect place to get inspired and rejuvenate. Relax and enjoy world class spas, championship golf courses, hiking trails, casinos, Palm Springs Aerial Tramway, Knott's Soak City Water Park, El Paseo Shopping District and Desert Hills Premium Outlets.Whether you are meeting an important client, reconnecting with family, or enjoying a round of golf, having everything you need is critical to being your best on your big day. Making sure your event is fully prepared is our main focus. When tomorrow's a big day, stay at the Hilton Garden Inn Palm Springs Rancho Mirage CA. ... more   less 
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Also Known As:
Hilton Garden Inn Palm Springs/Rancho Mirage Hotel Rancho Mirage
Hilton Garden Inn Rancho Mirage
Hilton Rancho Mirage
Rancho Mirage Hilton
Hilton Garden Inn Palm Springs/Rancho Mirage California Desert, CA

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