We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Property, Service Mixed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Westin Mission Hills Villas
Ranked #1 of 8 Hotels in Rancho Mirage
Certificate of Excellence
GreenLeadersBronze level
Reviewed 3 January 2014

Beautiful property. Well located. Staff at the main pool and adjacent restaturant were great.

Important Note: if you like the features that many reviews highlight - king bed, BBQ, patio that opens onto grass, sliding glass doors to patio from both the bedroom and family room, full kitchen with breakfast bar - then you need to reserve a Premium Villa. If you don't, you don't receive any of the aforementioned amenities, that make this property especially great.

We are Platinum members and checked in during a busy holiday week. The front desk was unable to give us an early check-in, an upgrade, or a late check out. I would assume that when the resort is full, any sort of SPG status doesn't matter a bit.

Room Tip: Review a resort map and request a room/building well ahead of time if you want to be close to the ma...
See more room tips
Stayed: December 2013, travelled with family
2  Thank LuxuryTraveler42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 11 January 2014

LuxuryTraveler42, thank you for sharing your feedback about your visit with us. Please accept my apology for not having the ability to upgrade or provide extended a later checkout. Your loyalty means a great deal to us. As a timeshare facility, we are not able to accommodate certain privileges but will certainly accommodate when our demand can allow us. I am sorry we were not able to upgrade you and your family. I am happy to know that our staff at the pool & Season’s Grill took great care and that you enjoyed the property. Many thanks for your feedback and we look forward to welcoming you again to the Westin. Be Well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (941)
Traveller rating
Traveller type
Time of year
Language

438 - 444 of 941 reviews

Reviewed 2 January 2014

We loved the golf courses and villas so we would highly recommend these to you. However, the customer service on the resort is poor for Westin. If you want a sun bed you need to be prepared to get to the pool early. If you want a drink or something to eat around the pool be prepared to wait 20 minutes for service. If you want to speak to front desk be prepared to be put on hold before you have your question answered. In addition our room service experience was as poor having to wait over 45 minutes for a bowl of ice cream which when delivered was in fact one boule and melted!Also be prepared to phone daily to remind house keeping to make up your room. I blame the management as being an SPG Gold member I know this is not normal. It's a real shame .

Stayed: December 2013, travelled as a couple
2  Thank Gerardiom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 11 January 2014

Greardiom, thank you for sharing your experience at our resort. Please accept my apology for the service opportunities you experience during your last visit. We have a high commitment for service and I am sorry to read we missed meeting your expectations. I will share your feedback with our team and revisit what it means to execute brilliantly, all the time. At your discretion, I would love the opportunity to connect with you and learn more about your experience, as well as offer a more personal apology. If you choose to do so, I would be most grateful. Many thanks for your feedback and hope I have the opportunity to connect with you. Many thanks and Be Well.

Jonathan Karp
jonathan.karp@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

We've stayed at the hotel before and the villas are far superior.

Parking can be a problem late at night. Lots to do within driving distance of the hotel.

Would definitely recommend and will be retuning in the future.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank kwman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 11 January 2014

Kwman, thank you for sharing your feedback about your experience. I am so please to read that you had a great getaway with us. Thank you for recommending our resort and we look forward to serving you again in the future. Safe Travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

Just returned from a week stay at Westin Mission Hills Villa. We stayed here for a week and had a wonderful time! I agree that the staff was outstanding. There was so much to do around the area during the holidays. There was shopping and good restaurants around the area. There are also many activities within the resort. It was a nice stroll to the adjacent Westin Mission Hills Resort. We ventured out to the Palm Springs Art Museum then headed out to the Villagefest Thursday night. All in all, a great experience! Thank you!

Stayed: December 2013, travelled with family
Thank Dan_O_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 11 January 2014

Dan_O_A, Thank you for sharing your experience at the Westin Mission Hills Resort & Villas. I am so happy to read that you and your family had a wonderful stay with us. Thank you for recognizing our associates for providing outstanding service. We love reading great feedback like yours. Thanks again for sharing your feedback and we hope to see you again at the Westin in the near future. Be Well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

We are owners at the Westin Kierland Villas in Scottsdale and love the entire facility. We like to check out other properties, and this one is now our next favorite. Beautiful property. The floor plan for the villas is very similar to the floor plan for the Kierland Villas. The staff was very helpful and friendly. We will be back.

Room Tip: The buildings run east-west, so you have a choice of having your patio face south with a view of the...
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 11 January 2014

Stephen C, Thank you for your kind review of our resort. I am so pleased you had a great time and found our property to be beautiful. Thank you for recognizing our staff as being friendly and very helpful. Great feedback and we all look forward to seeing you again at the Westin Mission Hills Resort & Villas. Cheers!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

I just got back from a 4 night stay at the Mission Hills Westin Villas and I cannot say enough about the service at this hotel. Call housekeeping, ask for something, moments later it is at your door delivered by a friendly employee with a smile on their face even though it was probably just 40 degrees outside. We were slightly inconvenienced by having the water shut off for 3 hours and they happily gave us a late check out without any additional charge, The room service food left a bit to be desired, but that is the only, I mean ONLY negative comment I can say about our stay, Congratulations Westin Employees for Outstanding Service and always with a SMILE

Bklynmav

Room Tip: Upgrade to the premium villa you get 300 more square feet, definitely worth the extra money
See more room tips
  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bklynmav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 14 December 2013

Bklynmav, Thank you for sharing your feedback about your stay at the Westin Mission Hills Resort & Villas!! Thanks for the excellent comments and I am so pleased that our team provided outstanding service with a smile!! I will share your feedback with our entire team and appreciate your kind words. Thanks again for your feedback and we hope we have the opportunity to serve you again at the Westin. Safe travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

We traded our Princeville Time Share this year - and chose Westin Mission Hills as we'd never spent time in the desert before. Our 3 weeks went by too fast, and I have to say that the staff at this facility is outstanding. Aside from a VERY negative experience at the Owner Update, two Monday's in a row with no water due to servicing in our building, and several days of extreme noise from the landscapers/gardeners trimming trees and grass (this was a working vacation for us as well so there were days we did not leave the facility) overall we did enjoy our stay. We spent a fair amount of time enjoying the National Parks and Mountains . . . We did find that the hot tubs were not very "hot" so ended up not using them much. Cleaning service was spotty - we seemed to always have to call to ask for the kitchen towels, or dish soap or whatever. However - we loved the privacy of our unit and would definitely stay here again.

Room Tip: Building 30 top floor was a nice fairly quiet location for us . . .
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eap7376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan K, Manager at The Westin Mission Hills Villas, responded to this reviewResponded 14 December 2013

Eap7376, Thank you for sharing your experience at our resort. Thank you for the great feedback about the staff. I am so happy to know you found our staff to be outstanding and attentive. Please accept my apologies for the water and prolonged landscaping with our tree trimming. Our tree trimming took longer than expected and we have addressed what we could do differently to prevent this from occurring in the future. Also, I am sorry to read you had a negative experience during the owner update. I will share your feedback with our Marketing team so we can improve our update. Again, thank you for this great feedback and we truly look forward to seeing you again at the Westin Mission Hills Resort & Villas!! Cheers!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rancho Mirage
3.4 mi away
The Westin Desert Willow Villas
0.5 mi away
Westin Mission Hills Golf Resort & Spa
4.1 mi away
Omni Rancho Las Palmas Resort & Spa
Show Prices
Show Prices
Show Prices
3.4 mi away
The Ritz-Carlton, Rancho Mirage
7.0 mi away
Hyatt Regency Indian Wells Resort & Spa
4.3 mi away
JW Marriott Desert Springs Resort & Spa
Show Prices
Show Prices
Show Prices

Been to The Westin Mission Hills Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Mission Hills Villas

Address: 71777 Dinah Shore Dr, Rancho Mirage, Greater Palm Springs, CA 92270-1603
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Rancho Mirage
#1 Family Hotel in Rancho Mirage
#2 Green Hotel in Rancho Mirage
#4 Business Hotel in Rancho Mirage
#5 Romantic Hotel in Rancho Mirage
Price Range: £145 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Mission Hills Villas 4*
Number of rooms: 316
Official Description (provided by the hotel):
The Westin Mission Hills Resort & Villas is nestled in the Coachella Valley at the base of California's San Jacinto Mountains in the secluded desert oasis known as Rancho Mirage. As a AAA Four Diamond-rated resort, this world-class golf and spa destination promises infinite rejuvenation. Nearby, a mecca of cultural, historical, shopping and outdoor adventure awaits you. Enjoy spacious one and two-bedroom villas with fully equipped kitchens, washers and dryers, private balconies or patios, separate dining and living room areas, and complimentary Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travel Republic (UK), Booking.com, TripOnline SA, Expedia, Hotels.com, HotelsClick, Ebookers, getaroom.com, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your The Westin Mission Hills Villas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Mission Hills Villas Hotel Rancho Mirage
Westin Mission Hills Hotel
Westin Rancho Mirage
Rancho Mirage Westin
The Westin Mission Hills Villas Rancho Mirage, California Desert, CA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing