Stayed for the weekend with wife and two kids. Overall was a decent experience. We did consider the place recently opened so not everything would be perfect. We're experienced travelers (and Ritz Platinum), so we don't get worked up over small issues, but this place has a little work to do. The few issues that came up were resolved satisfactorily or better. Hopefully, next time there won't be any need for remedy.
The staff is generally good, although service level is inconsistent. Some staff are exceptional, some not. Ongoing training and experience will likely resolve this.
I do agree with some of the comments on here that the property wasn't designed to capitalize on the incredible views. The property is also more plain than I would've expected - it's about what you would expect for a conference-focused hotel. They could've used a designer with a little more flair. Maybe for the next refurb. The location of the hotel is awesome. It seems a little cooler up on the bluff, and you don't get the wind other areas of palm desert experience.
As you would expect with a brand new property, it's not completely built out. As you drive in, there is (tasteful) plywood fencing on part of the property, presumably for future growth. There is also only one restaurant open. We saw another restaurant, which appears ready, but is not quite opened yet. At Street Fare - I would recommend the risotto.
As for service, we experienced a frustrating service breakdown at the pool. We shouldn't have to wait 45 minutes before going to find a server ourselves. They apologized, but nothing really got better. We ended up walking up and getting our own drinks etc. The hotel is not that big, so even on a "busy" summer day, this kind of waiting shouldn't happen. They know their occupancy, so "busy" shouldn't be an excuse.
We also had a specific issue with housekeeping. It was an innocent accident on their part, and they did resolve it very well. Aside from that, housekeeping made the bed and made the room generally clean. Nothing special beyond that. They might want to work some special touches in - this is not a Courtyard.
One other lesser issue involves reaching out to guests prior to their stay. We almost invariably get a personalized email in advance of our family's stay at any Ritz or Four Seasons. We received nothing from Ritz Rancho Mirage. We eventually contacted them to discuss in-room needs (i.e. crib), and to schedule kids club, make restaurant reservations, and etc. Even then, they seemed a little unorganized and frazzled. If a single guest is scheduled for a conference, probably nothing needed in advance. But if it's a family/leisure reservation, planning is essential.
We go to the desert frequently, and have historically stayed at Renaissance Esmeralda or JW Marriott. It's all about the pool experience for us, and jockeying for a lounge chair is not for us. So, we're very glad this Ritz opened. We will be back, but hope these kinks get worked out in the meantime.
- Official Description (provided by the hotel):
- Elegantly enveloped within the Santa Rosa Mountain range, The Ritz-Carlton, Rancho Mirage is located on a 650-foot bluff overlooking world-famous Palm Springs and the picturesque Coachella Valley. Our Palm Springs luxury hotel's accommodations include 244 guest rooms with 16 spacious suites, some of which are private spa suites. All are thoughtfully-designed to complement our desert mountain location by featuring natural elements of stone, wood and fire - which reflect the local landscape, hues and regional surroundings. At The Ritz-Carlton, Rancho Mirage, amenity highlights include State Fare Bar & Kitchen, serving breakfast, lunch and dinner and featuring an exhibition kitchen, private dining room and multiple indoor/outdoor seating areas. A second restaurant, The Edge, serves aged steak and seafood cliffside with unparalleled views of the valley below. Further resort highlights include a luxurious, 24,000-square-foot spa, swimming and relaxation pools, and preferred access to some of the finest golf and tennis experiences at premier courses and clubs in the Palm Springs Valley. This exceptional Palm Springs hotel in California offers guests a true luxury desert experience, while providing convenient access to world-class shopping, dining, recreation and sightseeing. ... more less
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- Also Known As:
- The Ritz Carlton, Rancho Mirage Hotel Rancho Mirage
- Ritz Carlton Rancho Mirage
- The Ritz-Carlton, Rancho Mirage California Desert, CA