We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Need to work out the kinks”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Ritz-Carlton, Rancho Mirage
Ranked #2 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Newport Beach, California
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Need to work out the kinks”
4 of 5 bubbles Reviewed 21 August 2014

Stayed for the weekend with wife and two kids. Overall was a decent experience. We did consider the place recently opened so not everything would be perfect. We're experienced travelers (and Ritz Platinum), so we don't get worked up over small issues, but this place has a little work to do. The few issues that came up were resolved satisfactorily or better. Hopefully, next time there won't be any need for remedy.

The staff is generally good, although service level is inconsistent. Some staff are exceptional, some not. Ongoing training and experience will likely resolve this.

I do agree with some of the comments on here that the property wasn't designed to capitalize on the incredible views. The property is also more plain than I would've expected - it's about what you would expect for a conference-focused hotel. They could've used a designer with a little more flair. Maybe for the next refurb. The location of the hotel is awesome. It seems a little cooler up on the bluff, and you don't get the wind other areas of palm desert experience.

As you would expect with a brand new property, it's not completely built out. As you drive in, there is (tasteful) plywood fencing on part of the property, presumably for future growth. There is also only one restaurant open. We saw another restaurant, which appears ready, but is not quite opened yet. At Street Fare - I would recommend the risotto.

As for service, we experienced a frustrating service breakdown at the pool. We shouldn't have to wait 45 minutes before going to find a server ourselves. They apologized, but nothing really got better. We ended up walking up and getting our own drinks etc. The hotel is not that big, so even on a "busy" summer day, this kind of waiting shouldn't happen. They know their occupancy, so "busy" shouldn't be an excuse.

We also had a specific issue with housekeeping. It was an innocent accident on their part, and they did resolve it very well. Aside from that, housekeeping made the bed and made the room generally clean. Nothing special beyond that. They might want to work some special touches in - this is not a Courtyard.

One other lesser issue involves reaching out to guests prior to their stay. We almost invariably get a personalized email in advance of our family's stay at any Ritz or Four Seasons. We received nothing from Ritz Rancho Mirage. We eventually contacted them to discuss in-room needs (i.e. crib), and to schedule kids club, make restaurant reservations, and etc. Even then, they seemed a little unorganized and frazzled. If a single guest is scheduled for a conference, probably nothing needed in advance. But if it's a family/leisure reservation, planning is essential.

We go to the desert frequently, and have historically stayed at Renaissance Esmeralda or JW Marriott. It's all about the pool experience for us, and jockeying for a lounge chair is not for us. So, we're very glad this Ritz opened. We will be back, but hope these kinks get worked out in the meantime.

Room Tip: Rooms facing east get morning sun and are shielded from afternoon heat.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank skitts06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,073 reviews from our community

Traveller rating
    677
    194
    116
    53
    33
See reviews for
239
524
25
111
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (276)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Seattle, Washington
Level Contributor
124 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

The hotel recently reopened after an extended closing. The hotel, rooms and staff are all very nice. The gym is great (not a lot of free weights but a lot of decent, new machines and tons of cardio). The grounds are also pretty solid but not terrific - they have a kids club with some cool activities for when its hot (pool table, foosball, etc) but it isn't available for general guests and the kids club is quite expensive. Pool is nice but more a sunbather pool rather than an experience for the kids. Biggest complaint/areas for improvement are: 1) more stuff to do for families in the evening... once you hit sun down there isn't much to do with the kiddos - would be great if they had some more lit areas or access to kids club facilities. 2) the pillows were super uncomfortable (if you prefer a hard pillow bring your own... even their rubber pillows were super soft).

Lastly, the hotel is also a little farther afield from activities (it is well outside Rancho Mirage proper and doesn't have much around it). Make sure you rent a car.

Still a really nice place.

Room Tip: When you check in ask for a room with a patio that includes the misters and patio furniture... not e...
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank SeattleChris001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clovis, California
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

My husband and I have been lovers of the California desert for many years, especially enjoying the relaxing atmosphere, the warm weather, the beautiful golf courses, not to mention the Indian casinos. Our fondest memories were those times we spent at The Ritz Carlton. When they closed for renovations, we were sad.

BUT, the wait was worth it. The new property is over the top. The room upgrades are amazing; the beautiful patio rooms with your own fire pits, the privacy, the ambiance and most of all, the accommodating staff .

Hats off to the Ritz. It's spectacular. Can't wait to go back!!!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug W, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review, 24 August 2014
Dear Linda,

Thank you for your kind words. We are also thrilled to be back in Rancho Mirage! I am very happy to hear that you and your husband enjoyed our resort.

Thank you for being our guests and we look forward to welcoming you back soon!

Warmest regards,
Doug Watson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 August 2014 via mobile

Been to the Ritz bar three times now twice with friends and once just my wife and me. The new Ritz looks so different. It's modern with clean lines. No dark wood, no 19th century art work. The staff are great. But a $20 burger in the bar? Yeah it good but $20? Drinkwise the prices are higher than anywhere else. It generally take a lot to shock me but I ordered a double Chopin vodka on the rocks -- wow. Two shots of liquor- apparently 1 ounce shots -$33! Really? You'll think twice about having that second drink. Walked around the premises which only recently reopened after being closed over 7 years. Place looks great. They are supposed to be opening there fine dinning restaurant in November that overlooks the valley. I'm sure it will be great.

Stayed August 2014, travelled with friends
Helpful?
1 Thank james t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

After cutting our European vacation short due to rain my wife suggested Palm Springs for the weekend, but because of the service we made it a week! I don’t even know where to begin. My wife and I had been regular customers of the Ritz-Carlton before it closed 7 years ago and were delighted to see it re-open. We weren't sure how the new regime would be, but from the second we arrived to the moment we left it was as if we were treated like royalty. Nick in valet was ready to open my door before I even had the car in park. Check-in was flawless. Jeffrey at the front desk made sure that our check in was as easy as possible and before attending to the next guest in line offered to show us around the hotel and the direction of our room.

We had a great room with a valley view. The room was impeccability clean equipped with a Netspresso coffee/espresso machine and free water. Television in the bathroom and a light that comes on without touching a switch and private toilet. Nice open shower with a separate deep tub adjacent. Plenty of drawer and closet space. Mini-fridge and safe easily accessible. My only negative comment would have to be the floor rug under the bed which was a tripping hazard for both my wife and I because it was not glued down properly. On our way to the pool I informed Amy at the front desk about the problem with the rug – she made a written note of it and while I was standing there and called maintenance to make sure the issue was attended to immediately.

We went down to the pool area and within a minute of selecting our chairs we were asked if we wanted anything. It was there that Chris Cellini introduced himself, welcomed us to the Ritz-Carlton, and told us “If there is anything you need just let us know.” Another great thing is that the adult pool is nowhere near the main pool so if it is quite that you want - you got it!

After laying out for a couple of hours we headed back to the room where to my amazement the rug was glued down –

We decided to have dinner in the hotel at the State Fare Restaurant – our waiter was Steven who I have to say was right on it – he was very attentive, but knew enough not to interrupt my wife and my conversation to tell us about the specials. Our dinner was slightly interrupted when I got up to perform the Heimlich Maneuver on a woman who was choking inside the restaurant, other than that everything was great. My only suggestive comment is that the menu could have been a little more robust in the sense that there are not a lot of items from which to choose. The next afternoon we found a hand written note in our room from Jeffrey. I guess helping the choking woman made its way around the hotel and dinner was picked up by the hotel for assisting one of their guests. Nice touch with the hand written note.

There are a lot of people that make the Ritz run the way it does and there is no way that I can thank them all, but I would personally like to thank: Barbara at the front desk, Russell, Vanessa, & Chrissy in the Bar, Chloe and Eric at State Fare, and all of the staff that makes the Ritz-Carlton what it is – can’t wait to go back!

The Ritz-Carlton experience is back in Ranch Mirage!

Room Tip: Ask for a Valley View Room over looking the adult pool
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calabasas, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

We have just left the most amazing hotel in Rancho Mirage..we were only originally going to stay for 3 nights but we were having such a great time we extended our trip.
Chris Cellini and his staff were OUTSTANDING!!! Cant wait to return :)))

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank truebrit63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rialto, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

My husband and I stayed here in celebration of our Anniversary. We we're blown away by the Hotels beauty and A1 service. After staying at the Ritz, we don't want to stay anywhere else. We can't stop talking about our experience at the Ritz. The Ritz has definitely won are hearts. AAA class rating. We will return. Not to crazy about the resort and Parking fee's.

Room Tip: Mountain view
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Candy814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rancho Mirage
5.1 mi away
L'Horizon Resort & Spa
L'Horizon Resort & Spa
#15 of 71 in Palm Springs
4.5 of 5 bubbles 145 reviews
4.9 mi away
The Westin Desert Willow Villas
3.4 mi away
Omni Rancho Las Palmas Resort & Spa
Show Prices
Show Prices
Show Prices
7.8 mi away
Hyatt Regency Indian Wells Resort & Spa
10.1 mi away
La Quinta Resort & Club, A Waldorf Astoria Resort
5.5 mi away
JW Marriott Desert Springs Resort & Spa
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Rancho Mirage? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Rancho Mirage

Property: The Ritz-Carlton, Rancho Mirage
Address: 68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rancho Mirage
#1 Business Hotel in Rancho Mirage
#1 Spa Hotel in Rancho Mirage
#2 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Rancho Mirage 5*
Number of rooms: 260
Official Description (provided by the hotel):
Elegantly enveloped within the Santa Rosa Mountain range, The Ritz-Carlton, Rancho Mirage is located on a 650-foot bluff overlooking world-famous Palm Springs and the picturesque Coachella Valley. Our Palm Springs luxury hotel's accommodations include 244 guest rooms with 16 spacious suites, some of which are private spa suites. All are thoughtfully-designed to complement our desert mountain location by featuring natural elements of stone, wood and fire - which reflect the local landscape, hues and regional surroundings. At The Ritz-Carlton, Rancho Mirage, amenity highlights include State Fare Bar & Kitchen, serving breakfast, lunch and dinner and featuring an exhibition kitchen, private dining room and multiple indoor/outdoor seating areas. A second restaurant, The Edge, serves aged steak and seafood cliffside with unparalleled views of the valley below. Further resort highlights include a luxurious, 24,000-square-foot spa, swimming and relaxation pools, and preferred access to some of the finest golf and tennis experiences at premier courses and clubs in the Palm Springs Valley. This exceptional Palm Springs hotel in California offers guests a true luxury desert experience, while providing convenient access to world-class shopping, dining, recreation and sightseeing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Travel Republic (UK), Odigeo, Marriott, Agoda, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Ritz-Carlton, Rancho Mirage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz Carlton, Rancho Mirage Hotel Rancho Mirage
Ritz Carlton Rancho Mirage
The Ritz-Carlton, Rancho Mirage California Desert, CA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing