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Omni Rancho Las Palmas Resort & Spa
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Reviews (4,080)
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2,078
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All reviewslazy riverblu emberwater parkgolf coursebluember restaurantpool areagreat familyget awayadult poolpalm springsfamily vacationcheesecake factorywhole familyspring breakfamily poolgrounds are beautifullounge chairs
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3,633 - 3,638 of 4,080 reviews
Reviewed 8 August 2011

We have stayed here a few times before the resort was renovated and we were pleasantly surprised. The rooms have been updated which now include plasma tvs. Check in was a breeze
This is resort has two water slides; a lazy river and a water playground. Having said that there are parents and children everywhere. The lazy river can get very crowded after check in time. However, the resort has an adult pool on the otherside of the resort if a time out is needed. We enjoyed our stay with our children. They had a great time.

  • Stayed: August 2011
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2  Thank MaraDeceives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 30 August 2011

Dear MaraDeceives,
Thank you for posting your review! We are glad that you and your family enjoyed our renovations and your overall experience. We look forward to welcoming you back again soon!
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 5 August 2011

Lots of little things kept this trip from being enjoyable: late or no housekeeping, the scent of fertilizer, terrible sound system and (worse) conflicting music in adjacent public areas, no place for the kids to go at night--which meant kids in the bar after 9 p.m. It seems like it would take so little to make this place great. Or they could charge half what they do, and you'd accept the dozens of small failings like ice machines every third building.

  • Stayed: August 2011, travelled as a couple
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Thank Panache1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 30 August 2011

Dear Panache1984,
Thank you for posting your review. We’re sorry that you did not enjoy your stay here at Rancho. We have forwarded your response to our management team for review and training purposes. We hope that you will give us the opportunity to provide you with a truly enjoyable stay in the future.
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 4 August 2011

The genral view is that, in the low season when it is hot the service quality and staff responsiveness are at their lowest levels. Their logic is that, the low season guests do not come back in high season therefore, who cares!!!
The breakfast credit is only at one restuarant and there is no buffet available during the week, so you are forced to have breakfast in that one place and the breakfast credit barley covers the couple, let alone the kids!
It is much better to get the bare bone room as opposed to different packages that do not disclose the detail! Moreover, the staff during the low season are not as knowledgeable or responsive...Would be a wise idea to do a full research on the other resorts before going to this place.

  • Stayed: August 2011, travelled with family
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Thank tesstarossa69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 30 August 2011

Dear tesstarossa69,
Thank you for posting your review. We take each review like yours very seriously and I have forwarded your comments to our management staff for training purposes. We am sorry that you did not have an good experience with us and we hope that you will give us the opportunity to provide you with a truly enjoyable stay in the future.
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 2 August 2011

Stopped here for 3 nights on a family roadtrip. Very lovely resort. Very helpful, friendly staff. Asked for a fridge (for baby stuff) and received one almost immediately!

Beautiful room - clean, quiet and spacious enough for myself, husband, 6 year old and 9 month old. Nice view of the golf course - my son loved watching the golfers go by - and an easy walk to the pool area.

Not a very large waterpark but fun for a couple of visits. We got in early to avoid the crowd! We ate the cafe and BluEmber restaurant once each but we mainly ate out at restaurants in Palm Desert/Springs. To be honest, I found the food okay but nothing special.

We had fun at the Tramway, it was too hot for the Zoo and the local tour of architects houses (we got a map at the great Art Museum) was interesting.

Overall, a very nice place to stop for a couple of days. Kudos to management for the excellent customer service and to the grounds staff for impeccable upkeep of a large area.

  • Stayed: July 2011, travelled with family
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1  Thank treetattoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 30 August 2011

Dear treetattoo,
Thank you for posting your review of TripAdvisor and for making Rancho a stop on your road trip! We’re glad that you enjoyed the grounds and that our staff was friendly and helpful. We hope to welcome you back to Rancho again soon!
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 1 August 2011

The best vacation yet! Very large rooms, wonderful food- you never have to leave the grounds. Can't wait to go back!!!

  • Stayed: July 2011
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Thank 4kona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 30 August 2011

Dear 4kona,
Thank you for posting your review on TripAdvisor! We’re very glad you had an enjoyable trip and enjoyed your room and dining experience. We’ll be glad to welcome you back to Rancho soon!
Sincerely, Rancho Las Palmas Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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