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“Great place to get away”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Hermosa Beach, California
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great place to get away”
Reviewed 10 June 2012

We went to Rancho Las Palmas for a Friday & Saturday weekend getaway and were very happy with the resort. The rooms are spacious and the grounds are beautiful. We didn't try the restaurants on site or the spa, but it seems they have many wonderful things to offer. I will definitely stay there again.

Room Tip: We chose a room with a lake view. It's quieter than staying by the pool, the restaurants, and m...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoCalGirlSouthBay_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 19 June 2012
Dear SoCalGirlSouthBay_CA,

We appreciate your great review and would like to thank you for taking the time to share your experience! We hope to again impress you on your next visit to the resort.

Sincerely,
Rancho Las Palmas
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3,375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
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English first
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2012

I dont get ppl that give a bad review because there r too many kids at this resort.yeah its a family resort that has a lazy river and splashtopia ofcourse there's gonna be lots of kids duhhh go somewere else if u r not ok with that.Room clean updated gorgeous view.Staff spectacular everybody was so nice .yeah its not cheep during weekend but its worth it if u can afford it.food by the pool verry good also and $ resonable.will be back in july and hope to have same great experience

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristinaa80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 19 June 2012
Dear Cristinaa80,

Thank you for reviewing your stay - and we loved that you included images along with your experience recap. We are very pleased that you enjoyed your time at the resort and we look forward to having you back this July!

Sincerely,
Rancho Las Palmas
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Atlanta, Georgia
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 June 2012 via mobile

We stayed at the resort for 4 nights and had golf course view room which we loved. It was very quiet and away from the noise of the main pools. We played tennis several times and was fun but the time of the year with the heat you need to play earlier in the morning or at night. 8 courts with lights help out with having time to play.

We ate breakfast at BluEmber every morning due to a deal with a credit for breakfast with our reservation. The management needs to staff the restaurant correctly. It took an hour to 2 hours every morning with the servers almost running between tables to service the customers. The staff was doing their best and was very friendly and helpful but the lack of management staffing the restaurant correctly was completely lacking. The resort needs to help the management or replace them if this is how they run a restaurant. The portions were very large and the food was tasty.

We used the adult pool as the other was filled with families and lots of kids. It was very nice and relaxing and quiet! :)

We never ate dinner on the resort but listened to the live music on the patio one night with drinks. The music was fantastic with some good drinks.

Overall it was a great stay and with better management to staff the restaurants it would be a perfect place to stay at.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 8 June 2012
Dear ATLJ,
We are thrilled you enjoyed your stay at Rancho. And it sounds like you took advantage of many terrific experiences, including the adults-only pool! We are pleased the quality of our bluEmber breakfast was to your liking, and do apologize for the extended wait in service times. This is something we will address directly with our restaurant managers in hopes this can immediately be improved. Your feedback is much appreciated and we hope to see you again soon!

Sincerely,
Rancho Las Palmas Resort & Spa
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Bellingham, Washington
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 May 2012

We stayed at Rancho Las Palmas the middle of May. The first 2 days it was a weekend and was crowded, but so much fun. I read negative (as well as many positive) comments about this resort and now having been here it makes me want to laugh. This place was great! It is beautiful and our room was in one of the far buildings that we chose to call our "villa". We had a wonderful balcony that we could enjoy each morning. We got room service several times and the food was excellent as well as the service. Everyone at the resort was kind and friendly, from the front desk, to housekeeping to the servers at the pool who brought cold water (for free) as well as anything we ordered. The lifeguards were great, especially Will. He was so friendly. They were so attentive to the lazy river. Speaking of that, wow, how wonderful to have that in 100+ degree heat! We loved the weather though and the beauty of the towns. So many sightseeing things to do nearby. We had a great time and hope we can go back someday! Thankyou Rancho Las Palmas!

Room Tip: We had an upstairs room in one of the back buildings so our room had easy access to the back of the...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisadawnstevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 May 2012 via mobile

Stayed 3 nights. Upon check in the room they gave my husband and I was terrible. We asked to move rooms and were told none were available. I went to the front desk and after some time they moved us to a room that was not so bad. The fridge dd not work so our food went bad and at one point the water was turned off in the room and no one notified us they would be turning off the water for about 15 minutes. The adult pool was nice but the splashtopia pool was nothing but kids with parents not watching them. If you are a couple without kids I would stay elsewhere! Breakfast took an hour to get seated and everyone was a snob and just the rudest guests ever! Just way too many kids who ruined what could have been a relaxing vacation

Stayed May 2012, travelled as a couple
Helpful?
Thank culturelove80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 8 June 2012
Dear CultureLove80,

Thank you for taking the time to review the resort. As you noted, many families with children enjoy staying here to enjoy Splashtopia during Spring Break, which is a popular, high-traffic time. I am glad you were able to spend time at the adult-pool; definitely the more tranquil area for couples traveling without kids, looking for some R+R! It is our goal to always expedite our dining experiences as best as possible, though at our busiest times, a wait-time can certainly be daunting in any increment. We strive - and will continue to seek improvement - to meet the needs of all types of travelers during any season. Certain times of the year, however, including fall and other dates not surrounding holidays, are more adult-geared and you'll find the resort takes on a different type of atmosphere. Your feedback is important to us and we apologize that this experience was not as you envisioned.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2012

The place was completely packed over memorial weekend and then it appeared they sent all their staff home. Breakfast was SO slow. There were lots of empty tables in the restaurant but it still took them an hour to seat us and take our order. This was apparently because they had 'no servers'.
We slept badly as we could hear someone snoring in the next room. At check out we were overcharged and I overheard another guest having an issue with the hotel trying to charge for items already paid for presumably through a third party. I have stayed at lots of much better places in this area and cannot honestly recommend it at all. Splastopia is ok but much smaller than we imagined and doesn't justify the hotel's high rates. Next time we're in the area we're heading back to the Hyatt.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miss_celie_sings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 8 June 2012
Dear Miss_Celie_Sings,

Your review is certainly noted and our restaurant management team will review any issues with appropriate staffing at high-traffic times. It is unfortunate that you experienced a long wait and do hope your meals were enjoyed once seated. Also being addressed is your complicated check-out, as we know the importance of making this as smooth as possible. We strive to see our guests off with a smile, and will seek to reduce confusion with third-party processes. Thank you for your feedback and for choosing to stay with us.

Sincerely,
Rancho Las Palmas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 May 2012

Stayed here over Memorial Day weekend. Hotel draws a very rude LA crowd that lack manners and aren't pleasant to share a busy property with. Water park is ok for young kids, rooms are updated and comfortable. Food service was hit and miss. Good central location in the desert.

Room Tip: pick a lakeview room for peace and quiet, the pool rooms are loud. Also get on the second floor as a...
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bucketlistm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 8 June 2012
Dear BucketlistM,

Thank you for your time in writing a review. We are pleased to hear you found your room accommodations enjoyable. It is our ongoing goal to serve our guests in a consistent, timely manner at each of our dining outlets, and apologize for only partial satisfaction during your dining experiences. Your feedback is noted and appreciated.

Sincerely,
Rancho Las Palmas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Property: Omni Rancho Las Palmas Resort & Spa
Address: 41000 Bob Hope Drive, Rancho Mirage, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#2 Spa Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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