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“Great Family Hotel”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
1 review
“Great Family Hotel”
Reviewed 3 June 2014

I went to the Omni for a work conference with my family for the weekend. The hotel exceeded our expectations. The pool area is fantastic for little kids and the rooms are great. We also enjoyed listening to music in the evening in the outdoor bar area. We will definitely come back!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank jacqueliner996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,375 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
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English first
Anaheim, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

we checked in and within 5 minutes all the electricity went out in room. left us on hold for over 15 minutes, with really no resolution, just told us it would be back on in about 2 hrs. we requested a mini fridge which brought over in about 30 min, but even after I told him 4 times we had no power, he couldn't figure out why it wasn't working. Gardeners started moving lawn at 6 am on Saturday morning!!! Even with triple digit temps and pool crowded, the hotel closes the lazy river, water slides, splashtopia area at 5 pm. The shop, restaurant and food service also end at 5pm. Cabanas are $250 day, no TV or refrigerator like in vegas. only get 2 lounge chairs and four chairs with a small table. If you stay downstairs, you can hear everyone walking around in room above you. Also if your room faces one of the many walkways, you will hear everyone walk past. Quite noisy. two beds are double beds, not queen, so a little cramped

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank maui2morrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 June 2014

Spent a single night here as a quick getaway from Los Angeles. Location and grounds are lovely. Spa was fantastic. Pool is terrific and wonderful for families (we don't have kids but still enjoyed the slides!). There is an adult pool if you can't deal with the chaos. Room was very large and comfortable and the hotel is pet friendly, always a plus with us. My only complaint was that for such a nice place, you could hear talking and noise from the room next door.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank lilysdads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 3 June 2014
Dear lilysdads,

Thank you for choosing to stay with us on your overnight getaway. We love the spontaneity of hopping in the car and heading for relaxation. It sounds like you were able to experience so much of what we have to offer, including our lovely spa, and even the Splashtopia slides! A well-rounded trip, indeed. We hope to see you again on your next getaway, and appreciate the time you've taken to review the resort.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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Apple Valley, United States
1 review
Reviewed 2 June 2014

Excellent place to stay both individually or with your family. Even though I was there for a conference with only my husband my kids would have had lots to do as well. My husband was pleased with being able to golf on site as well as the central location to many restaurants and shops.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Amy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 3 June 2014
Dear Amy W,

Thank you for taking the time to share your experience. We are pleased that you and your husband had a nice time, and hope to have the opportunity to accommodate your entire family in the future!

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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Ontario, United States
1 review
Reviewed 2 June 2014

Overall experience was great. Great for the family. It can also be fun for friends to get away and relax. Staff is friendly. Will be back in the future, and I recommend this place to everyone interested in heading out to the desert.

  • Stayed May 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 3 June 2014
Dear Brenda G,

We appreciate your kind words and are pleased to have provided an overall great experience. We look forward to seeing you again on your next desert getaway. Thank you for choosing to stay with us!

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
santa monica, United States
1 review
Reviewed 2 June 2014

The hotel and rooms are very nice. The staff at the front desk and restaurants were great. The biggest condition was serious overcrowding in the pool area. Lounge chairs were so packed together, they had zero tables for food and beverage orders. Staff also had a difficult time keeping up with the large number of patrons and accidentally cleared away our lunge chairs and in the process removed (never to be found) our son's swim shirt and shorts.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 3 June 2014
Dear Ryan C,

Thank you for sharing your recent experience. We appreciate your feedback of the pool and have shared this with the Splashtopia managers. It is important for us to provide and excellent and comfortable experience at our family pool, even during the busiest of times. Our sincere apologies regarding the loss of your son's swimwear, that is a very unfortunate incident. We would like to take the opportunity to thank you for choosing to stay with us on your family getaway; your business is apprecaited.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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los angeles, United States
1 review
Reviewed 1 June 2014

We had an awesome experience at the resort, my kids ages 3 and 6 were delighted at splashtopia, the water was so warm and the slides and lazy river made it great! .The drinks at the splashgrill were not so good , my mojito had no alcohol and tasted like water :/. It took a long time for someone to come and provide pool service. Besides that we had a great experience. Hotel staff were really helpful and patient. The room was very clean and had a nice view. The spa was great , very relaxing and clean I loved it :).

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Johanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 3 June 2014
Dear Johanna M,

Thank you for sharing the details of your recent family trip. We are so happy Splashtopia was enjoyed by the whole family. We hope the displeasure with the mojito was handled appropriately by our pool staff and apologize it wasn't to your liking. Its great to hear there was time to experience our wonderful spa; so glad you loved it. And we greatly appreciate your positive feedback regarding our staff. We hope you'll consider staying with us again on your next desert getaway!

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Property: Omni Rancho Las Palmas Resort & Spa
Address: 41000 Bob Hope Drive, Rancho Mirage, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Rancho Mirage
#2 Spa Hotel in Rancho Mirage
#2 Business Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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