We heard about this property from many friends who raved about the amenities, particularly for our kids. Staff was great, friendly and prompt. Our biggest disappointment was that we did not know what was going on at the resort or what the restaurants offered. Typically, there would be a "in-room resort book" that would tell you about the resort, what it had to offer, the activities, restaurants (types) and sometimes the menus. So we looked on the television to see if they had the resort information streaming there. Nothing! We called the front desk and asked about the in-room resort book because we wanted to know more about the activities and resort amenities. So they were sending one to us, great! However, we got a phone call back advising they did not have one. Only upon check-out did we discover that there was activities flyer for the week. We missed allot including face painting for our kids, movie night by the pool, etc. Thank god the resort had the lazy river, small sandy beach area and pool. But, participating in the other activities would have made our stay even better! As for the food, it was great! Exceeded our expectations and both the grill BluEmber and the cafe. We never left the resort! We were more upset about our dining reservation than anything. We have a baby, so would of liked a 6:30 pm dining time. We were told that they were booked! Okay, so the earliest we could dine would be 7:15 pm. We arrived, and the place was practically dead! In fact, no one every sat next to us during our whole dining experience. Although our baby did go crazy (he was tired) before we could finish our meal, our dinner was was fabulous! Another disappointment was concierge. Particularly the desk/persons who handle the cabana rentals. I tried reserving a cabana before we arrived at the hotel. I could not get a hold of anyone throughout the day and called several times. I finally left a message and got a call back,...the next day (the day we arrived at the resort). I missed her call because I was driving. So I called her back after we checked in to our room and again, had to leave a message. So we collected a couple of umbrellas poolside to protect the baby. At that point, I was done! I just wanted to make the best of our stay. I did get a call back again about the cabana,....but again NOT until the following day. Really? Oh, I failed to mention that someone else at the pool desk told me the Cabanas were booked on our departure day. Well, it sure did not look like it! Lastly, although our room was a good size and nicely appointed, the furniture looked a bit tattered and the carpet was stained. Not a big deal to some people, but it was looking a bit worn out. I was most annoyed with a few little bugs flying around and crawling in the bathroom. Not sure if this is typical for Palm Springs, but it was the moth that flew out of our bed that was nuzzled between the duvet and sheets that sealed the deal for me! Seriously, how did that get in there? In the end, we did enjoy ourselves despite the hiccups. We stayed during the week, so the restaurant and concierge acting like they were so busy - wasn't cool. The cabana would have been nice, but didn't happen. Knowing about the resort activities would have made my kids very happy, but thank god the backpack gift did. The bottom line is they need to fine tune some things. It didn't help that the resort lost power for about an hour also. No one could swim and the grill would not let anyone buy anything (because their computers were down).
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA