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“Rancho Las Palmas - great mini-vacation”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Reviewed 1 July 2014

Rancho Las Palmas was a great value for its price (late June). It was 106 degrees out but we managed to stay cool in Splashtopia which the kids loved (lazy river, slides, and large pool). Can buy rafts there ($8 and up) for large pool. Sunday very busy. Monday much better. The River shopping with all sorts of restaurants across street too. Still 100 degrees at night. We will definitely go again.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Gweneth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 10 July 2014

Dear Gweneth H,

The biggest compliment we can receive is knowing we'll see you again in the future! Thank you for your review and for choosing to bring your family here this summer. You found the perfect way to beat the heat and have fun while doing so. Until next time!

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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2,339 - 2,345 of 3,671 reviews

Reviewed 1 July 2014

For a few years now we've been contemplating staying at this resort and we finally decided to just go! After about 30 minutes into our arrival, we decided to add on another night instead of heading to our next hotel in LA and this was based just from our room and the "welcome feel" of the place. Well, it got even better after we headed down to the pools. If you have kids that love to swim, especially ages 2-12, they will love the kiddy pool with a beach, lazy river and the 2 water slides. We appreciated the family friendly atmosphere and the movies by the pool on a couple of nights that we were there. The only minor complaint is that the fun side of the pool closes at 6:00pm which I think is too early...7:00pm in the summer would be better. We arrived too late on our first day (6:30pm) and another time we got back too late from shopping at the awesome Cabezon outlets, so we only had 2 days to enjoy the fun side of the pool area. Our kids also enjoyed the arts and crafts they had one day and playing games at the family game night. The staff that works with the kids are very nice and seemed to genuinely enjoy their job and all the pool staff we encountered were wonderful as well. I loved the comfy bed, big bathrooms and our balcony to sit and relax in the evenings. We had a grass or rather garden view away from pools and appreciated the quietness and it was a very short walk to the pools. We loved the proximity to lots of great restaurants across the the street..especially Michaels pizza. Yum. This resort feels just like what a vacation should feel like...blissful. Oh, I forgot to mention the great customer service from the coffee shop workers-especially the cashier...forgot her name..sorry! And to the kind restaurant manager who allowed our kids to roast marshmallows for s'mores out on the patio area by the adult pool. It was a great way to end our stay at this fabulous resort.

Room Tip: Liked 2nd floor away from pools.
  • Stayed: June 2014, travelled with family
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1  Thank BuyBuys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 10 July 2014

Dear BuyBuys,

We love hearing of such wonderful experiences; thank you for sharing the details with us. We are proud to have made such an immediately great impression, as we strive to offer our guests a warm and genuine welcome. And to know that was just the beginning of a memorable family getaway is the icing on the cake. We hope to offer the same great experience in the future, from morning coffee to pool time to marshmallow roasting. Thank you for choosing to stay with us this summer.

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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Reviewed 30 June 2014

My husband and I brought our children and grandchildren here for a long weekend of fun and relaxation after several friends told us how wonderful the resort is. Well, there are some wonderful things as well as some terrible things. We booked a poolside room because I have mobility issues and can't walk long distances. Well, I called the hotel the day before to book a cabana and the conceirge told me our room was steps away from the pool. Only after questioning him further did I find out that we were given rooms across a parking lot not at the poolside. I had to call and spent 20 minutes getting the poolside rooms. All the cabanas on our side had broken misters so we sweltered all day. To their credit they knocked off $45 off the price. Still spent an uncomfortable day with small grandchildren in the cabana. The stff is poorly trained and you will get a different answer to your question every time. At check in one staff member said children under 5 didn't need wrist bands for Splashtopia and when we went to the pool they wouldn't let us in until my husband went back to the main desk to get wristbands for my small grandchildren. the WORST THING...........on Saturday morning they let a group staying at the hotel hold a 5K run through the resort. the music and loud speakers started at 5:50 in the morning!!!! IT WAS INSANE!!!! I complained at was given $100 for my trouble, but lots of people were complaining at the pool about such a stupid thing to do at a resort where people are paying lots of money for a restful experience. The BEST experience was the bluEmber for breakfast. Excellent food and service. The BEST run part of the property!
Luckily, 70% of the resort was booked by a sorority and they did not have children. I can see how crowded it could be on a regular weekend. It is a pretty place, but they need to try a little harder. To their credit, they gave us some nice rebates for our trouble, but I would rather have had a more peaceful experience than the money back.

Room Tip: Rooms near spalstopia and facing the golf course. Lots of ducks to play with and a beautiful view of...
  • Stayed: June 2014, travelled with family
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Thank Dwilcox000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 10 July 2014

Dear Dwilcox000,

Thank you for choosing to bring your family to stay with us for a summer getaway. We certainly wish the feelings you left with were all good ones. Your feedback helps us improve in the specified areas, so your review is valued. The confusion of the building and room locations is frustrating and its good to hear we were able to get that straightened out in the end. We are proud of our bluEmber breakfast offerings and are pleased you found both the service and food to be fantastic. The morning wake up music is out of the ordinary and certainly far too early for our guests who are here to relax. We hope to have the chance to provide a more relaxing stay in the future. Your business is appreciated!

Sincerely,
Omni Rancho Las Palmas Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

My fiancé came from New York and we planned a family vacation due to being deployed and had a spectacular 3 day vacation at this resort. The kids loved it and cant wait to go back again next year for a 1 week vacation. Everything was convenient and staff was welcoming and helped with any concern we had. I would definitely recommend this location to anyone and looking forward to more vacations here.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Vero L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

The Alpha Phi's had a successful and hospitable convention here. Have you ever had salmon fillet mignon at a convention of 500 people before? The food was the best and the spa was great! I highly recommend it! The Suited were conducive to a small board meeting of 10 people. And the hotel staff provided shuttles back-and-forth to our meeting rooms. Be prepared for a very hot time in June and July!

Stayed: June 2014, travelled on business
Thank KarenH556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

The hotel was clean and beautiful. The location is great with tons of restaurants down the street. The kids had a great time in the lazy pool and the slide. The staff was very helpful and courteous. There were movie nights at the pool.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Dolly V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Well maintained resort with large rooms and great staff. There are many outdoor gathering spaces that provide both relaxing space as well as privacy. Great place for family. Bell staff responsiveness was fabulous!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Address: 41000 Bob Hope Drive, Rancho Mirage, Greater Palm Springs, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Rancho Mirage
#2 Business Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
Price Range: £155 - £357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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