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“Mrs Anna”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Glendale, United States
1 review
“Mrs Anna”
Reviewed 21 July 2014

I celebrated mu birthday with my family members and its was good experience. My kids enjoyed every moment and that what matters for me. Overall it is a good resort only the two double beds are too small for 2 adults and mattresses were very uncomfortable. Hotel needs to update two double beds to 2 queen beds because they have enough space in the room and the mattresses needs to be changed.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Anahit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 24 July 2014
Dear Anahit C,

We are honored to have been a part of your special celebration, and so happy your children enjoyed every moment! We appreciate your feedback on the beds, as our guest's comfort is of extreme imortance. Thank you for choosing to bring your family to stay with us. Your business is much appreciated and we hope to have the opportunity to have you back in the future.

Best,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,275 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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Traveller tips help you choose the right room.   Room tips (426)
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English first
Los Angeles, CA
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 July 2014

This is a large property. Great for children and families. The pool area is called Splashtopia and consists of 2 water slides, a lazy river, splash area and a pool. There is also an adults only pool (small one) closer to the front of the resort.
The resort has a golf course making the resort very beautiful. The rooms are spread out among over 20 two-story buildings. Each room has a patio and balcony. Room facing the golf course are quieter but farther than the pool area.
There is a restaurant called Blu Ember and a Starbucks for breakfast, lunch and dinner. Pool side food is good but pricey. Breakfast was not the greatest but dinner was OK.
There is a shopping center across the street called The River (a 10 min. walk) which has your usual eateries. We prefer breakfast at Acqua Pazzo at The River than the resort.
Service was excellent. Rooms are good sized with refrigerator inside.
In short, I would recommend but only if you are going with kids. They will love it.

Room Tip: If you want privacy and quiet get a room away from the pool area. No elevators to go to the second...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank raylaw323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 24 July 2014
Dear raylaw323,

Thank you for taking the time to share the details of your recent experience. It sounds like you took advantage of the close proximity to the River - Acqua Pazza is a favorite amongst our staff, as well. We appreciate your business and thank you for choosing us as your summer getaway destination.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agoura Hills, United States
1 review
Reviewed 21 July 2014

Such a beautiful property - too bad management doesn't make sure it is taken care of. Lots of dirt everywhere. Be careful not to step on dead roaches around the pool. Bring a towel to clean off your lounge chair - the staff doesn't do it. Umbrellas, chairs - everything is run down and no one cares.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Dena F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tustin, United States
1 review
Reviewed 21 July 2014

Your resort is one of the best family oriented atmospheres we have found! Will definitely recommend to others. Looking for group stay next time. want others to experience the fun we've had while staying here.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jesse L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laguna Niguel, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

Absolutely the best resort! Splashtopia is for every age. The lazy river makes for the perfect vacation. Rancho Mirage is a wonderful destination but it's Rancho Las Palmas that really made our stay. The staff is friendly and accommodating and truly concerned with making sure we are having a great time.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank brandmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 24 July 2014
Dear brandmac,

We love that you mentioned Splashtopia being for every age and we couldn't agree more! Thank you for sharing your wonderful experience. We are thrilled to have offered a perfect summer getaway and we hope to invite you back for another splash in the future.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport Beach, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

If you want to bring your high schooler and turn them loose for a late night party, come here. If you'd like to bring your family, enjoy a great night sleep and a clean pool, stay away! In the room next to us, there was a group of teenagers who partied like a college sorority/frat party. The hotel did not do anything to stop them until 330 am! Also, the pool is extremely overcrowded and the lazy river was closed because a child used it as a bathroom. Extremely disappointing experience.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank Joy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 24 July 2014
Dear Joy M,

We certainly wish to have the opportunity to invite you back for a more relaxing experience. Please see your messages for a personal contact from our resort. We do hope our staff responded appropriately once notified of the late night noise. And the frustration of the pool closure is fully understandable, as we have to follow strict guidelines when something of this nature occurs. We, too, wish that it didn't have to impact the rest of our guests so significantly. Thank you for choosing to stay with us, and we do hope to see you again under better conditions.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Modesto, CA
Level Contributor
266 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 20 July 2014

We are just completing a three night stay for a conference. This is the first time we've been back since Omni took over the property. The place has an overall "spruced up" look about it. The rooms are well furnished, large and with comfortable beds. The AC worked well and was quiet. Nice robes were provided and the bathroom amenities were first class. The bathrooms are small and somewhat outdated. They do have nice granite vanities and a large tub/shower combo. The curved shower curtain rod makes for a nice roomy shower experience. The restaurants are still high quality and provide outstanding service. They seem to be reaching out to families with special food deals and the water park.

Room Tip: We enjoyed our room in building 2 overlooking the pool
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DrDadrwp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 22 July 2014
Dear DrDadrwp,

We would like to thank you and the entire group for choosing to hold your conference with us. We are happy to have provided a comfortable home away from home during your 3-night stay. We appreciate the tip you've provided regarding Building 2, as it is one of our favorite property locations, as well. Thank you for taking the time to review your experience and we hope to see you again in the future.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Property: Omni Rancho Las Palmas Resort & Spa
Address: 41000 Bob Hope Drive, Rancho Mirage, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Rancho Mirage
#2 Spa Hotel in Rancho Mirage
#2 Business Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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