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“We have had better there”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Oceanside, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We have had better there”
3 of 5 bubbles Reviewed 22 August 2014

This is a really awesome hotel, we have stayed there several times. However, this time was a let down, the lazy river was dirty with floating band-aids and straws and a cleaning glove and a used band-aid were left on the floor of our room after it was cleaned the first day. This was a first for us at this hotel, it is usually top-notch!!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Miguel C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 26 August 2014
Dear Miguel C S,

We are certainly distraught after reading your review. Cleanliness in all areas of the resort is incredibly important to, us and it sounds as if your experience was otherwise. Your feedback is very important to us and we value your loyalty as a returning guest. This has been shared with our housekeeping and pool managers. We hope to have the good fortune of putting our best foot forward again in the future. Your business is appreciated and we thank you for staying with us this summer.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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3,187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (422)
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English first
Coto De Caza, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

WE stayed at the Omni Rancho Las Palmas in Rancho Mirage for a quick family getaway. This is the best property in the Palm Springs area for families, the water park is outstanding and the staff in every department exceeded our expectations in customer service.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank ALAN E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 26 August 2014
Dear ALAN E,

Thank you for bringing your family here for a summer getaway. We are delighted to hear that everyone enjoyed their time at the resort, and especially Splashtopia. We appreciate the compliment regarding out outstanding staff and we are proud to have exceeded your expectations. We'll look forward to offering the same wonderful experience in the future.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 21 August 2014 via mobile

Pricey resort, booked months in advance, but reception unable to locate. Good job we had the e mails! Room not ready until 16.30, roaches in the room( was dealt with promptly) pool area filthy debris and rubbish everywhere, very overcrowded and nowhere to sit or stand. Lazy river so full you couldn't see the colour of the water. Several bio accidents in pool, so we were unable to use any of those facilities. Restaurant used for breakfast and was good. Manager e mailed to say we could have two free nights on our next stay, we e mailed to say we would prefer dome refund. No response received!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hgreh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Owner at Omni Rancho Las Palmas Resort & Spa, responded to this review, 21 August 2014
Dear Hgreh,

Your feedback is appreciated and we are taking further steps to get into communication with you. Thank you for staying with us this summer.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

If you have kids of any age, including kids in their fifties (me), this place is a must visit if you are ever in the Palm Springs/Rancho Mirage area. The are are three pools, one of which has a continuous flowing Lazy River that is only about 3 feet deep. Grab a floating inner tube and relax as the river winds around a fun island which features two large winding water slides and a fountain area that has motorized water cannons and sprouting fountains to play in.
Towels are provided poolside as well as a snack bar, private cabanas, a swim shop and pool-side service.
Additionally, Tuesday night was movie night, but it had to be cancelled during our stay because the water became contaminated and the pool was closed. Not happy about that, but glad they monitor the chemicals regularly to prevent spreading disease.
Room was very functional overlooking the golf course behind the hotel.
Price was very reasonable for what we received. $377 for tow nights as a last minute reservation.
They also have an arcade for the kids as well as a spa for the adults.
Beware of speeding service employees on golf cart service vehicles.

Room Tip: All the rooms seemed to be situated conveniently to parking and pools. No laundry facility on site...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ConcordMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 21 August 2014
Dear ConcordMike,

We are so happy to have brought out the kid in you! It is great to hear of your fantastic overall experience and good times at Splashtopia. We appreciate your patience during the pool closure, as we have to monitor the water very closely. Thank you for choosing to stay with us this summer; your business is apprecaited.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Temecula, United States
1 review
5 of 5 bubbles Reviewed 19 August 2014

Went in late July 2014, was HOT out there but we had a 2 day golf touney and worked out GREAT. Tee off shot gun starts at 6:30am, in pools by noon. Great summer vacation FUN!! Resort is very nice, great little bars and places to eat but just across the street is a mall that has many additional choices. Perfect place for fun, sun and relaxation.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 21 August 2014
Dear David K,

Thank you for sharing your experience with us. It sounds like you timed everything just right during your golf outing! We are happy to have been your chosen destination for sun, fun and relaxation. Your business is much apprecaited and we appreciate the time you've taken to review your stay.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
332 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 18 August 2014 via mobile

It's a great hotel. Room was nice. It was our last weekend before school. The kids loved with slides, lazy river and slides. Staff was wonderful and helpful. Went with another family and they hand a great time as well. The one thing that was not so great was there wasn't much to choose for food. Ate at the Palm Cafe and it was ok and pricey. There is a lot of food places near by. We did that every nite for dinner. We all had so much fun. Was hot but had a great time. Will be back..

Stayed August 2014
Helpful?
2 Thank A. Vinnie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 21 August 2014
Dear A. Vinnie V,

Thank you for spending your last summer hoorah with us. And we are delighted to have made it a great one for the whole entire family, as well as your friends! We appreciate the compliments on our staff, as we strive to offer the very best in customer service. We'll look forward to having you back again soon.

Sincerely,
Omni Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 August 2014

One of the best hotels for a summer stay, this hotel is at the top of the line kid friendly. The pool is great, they even have Karaoke for kids during the evening, I don't play golf but the course look very good

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Oscar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Property: Omni Rancho Las Palmas Resort & Spa
Address: 41000 Bob Hope Drive, Rancho Mirage, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#2 Business Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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