We stayed at The Rancho Las Palmas last weekend (March 9th-11th) for 2 nights and got a really good deal on one of their Grande Suites by reserving it same day. The lobby was very relaxing and spa-like, but when you pull up in the front of the hotel they are doing some refurbishing and there are alot of trees/plants/flowers laid out like a nursery. There is a sign apologizing, and in the lobby they are completely remodeling the gift shop so it is all boarded up and you can't buy anything except a few tiny things at the front desk. They told me to go to Long Drugs around the corner, lol. There is a spa gift shop but it was closed at 7pm so I missed it.
Our suite was giant (maybe 1500-1800sq ft.) and wonderful with a connecting room w/ king sizebed and great with kids. It is pretty old and runned down, but I expected it to be since I was told by friends. We ate at the hotel restaurant by the lobby Friday night, the service was awful and the food was not very good, but could have been worse. The grounds were really beautiful, tons of gorgeous flowers everywhere but they are going to tear up some parts of sidewalk and pool area since they are all marked up with orange paint and flags that stick in the ground. A bummer, but it did not really bother me too much. The pool area was great for our kids (9) and (6) who loved the water slide and fountain area. The service at the pool was awful though, it took us an hour to get lunch after ordering it, and we didn't even get it all.
We had ordered room service breakfast Sat. morning at 8:30am and did not get it until after 10am, we were very upset. We also ordered more towels after housekeeping only left us 2 the next day and we finally called to cancel it since it got so late and they never came. Really, this hotel at the moment is lacking BIG TIME in service and food. I think if KSL does the 30 million $ remodel, it better rework the service as well, or it won't work. The bed was comfy, but we kept hearing the people above us all night. We were in suite 3211-12 , and it was great to open the door onto the golf course and feed the ducks, the kids loved that.
Overall, I think the property is nice, but needs a complete rehaul in all areas. I would come back in a year or two when it was finished to try it again. We did have fun even with the problems!!!! This summer we are trying Renaissance Esmerelda, so we will see how it compares. We have stayed at the JW Marriott, which I loved except the pool area. We have also tried the Westin Mission Hills which was ok, but it was a long time ago so I don't really remember! Usually we are in Hawaii, San Diego or at Disneys Grand California, but Palm Desert is a wonderful place for families too it seems!!!!!
If you can get this hotel for a steal, I say go for it knowing the problems, or wait a year or two until it is all reworked!
Family in the OC
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA