My husband and I stayed two nights at RLP for a quick babymoon getaway before our second child is born. I chose RLP because I wanted a poolside cabana and a fun pool. RLP seemed to fit the bill.
I was immediately turned off even before we arrived because any time I called the hotel, for whatever reason, I was placed on hold just to reach an operator. Operators were not kind or very helpful and once redirected by operator I would wait on hold again to reach someone in the dept I needed.
Check in was average. Not very warm and smiley, not proactive.
Our cabana rental was for our second day, which was to be our only full day on site. When we arrived we immediately checked out the Splashtopia pool area. No one was using the cabanas and they weren't very luxurious. It seemed the only reason to really get one was to have constant shade and an overhead fan. I was really torn about canceling the cabana rental, more on that later.
Splashtopia pool indeed looks very fun for the kids. The sandy beach is very small and overrun with kids. We were there during the week so the lazy river wasn't too crowded. I was disappointed that only one of the two slides was open and there was a long line. If you're going to sell two slides on your website then have both slides open. Slides close at 6pm (but pool is open until 10pm, not cool) and the last guy in line was given the job of telling everyone the slide was closing. How about a noticeable sign or putting a chain up? The big pool is fine, nothing special other than it's large size. I couldn't help but notice that lifeguards are required to conceal their tattoos. Very odd considering how other bigger details were left unattended.
The Splashtopia pool area, though cool for water play, is disgusting. There were beer cans strewn all about on chairs and the ground. Dirty dishes were everywhere. It was so bad and so blatant that I was beside myself. One empty cabana had stacks upon stacks of dirty dishes that no one touched for hours. The Splashtopia menu is horrible and unimaginative. We ordered nachos and when we were done with our dishes I put them nearby on an empty chaise and birds sat and picked out of them. I had to place them a few more chaises away because the birds were determined and I didn't feel like constantly waving them away. Poolside service was practically nonexistent. I had to go to the bar to get my own drinks. At the bar a couple waitresses were hanging out chatting. I can tolerate subpar service, but the dirty dishes problem was intolerable, abhorrent.
After a few hours at the Splahstopia pool we hit up the tranquility (adults only) pool. Wow, what a difference. It was empty, as though we had the place to ourselves. The pool was well attended with wait staff at your service offering towels, ice water, anything. The chaise lounges were nicer, too. We quickly canceled our cabana reservation for the next day and decided to spend the next day at the tranq pool. It was a wise decision. We never even went back to the Splashtopia pool except to get some floats for the tranq pool. And the lady at the Splashtopia store was great.
Don't misunderstand me, the little kids and loud families did not bother me one bit. It was the obvious lack of professional service and cleanliness that turned me off of the Splashtopia pool.
We ate at Bluember one day for lunch. It was pretty good, but also pretty empty so much so that when we arrived we waited forever to be noticed and seated. It was as though they were surprised anyone showed up to dine for lunch.
Our room safe and minibar did not work properly, but those issues were addressed in a timely fashion.
The room was big and decor was ok. I'm surprised it was renovated just 4-5 years ago. They should not rehire their renovators. They could have done a much better job. Bathroom renovation was half-as*ed. Balcony was very nice. Bed was not as comfortable as it should have been. Pillows too small and I would have preferred a non-down option. A/C was loud, but didn't really bother us.
I would recommend RLP for families with small kids because it was a pretty good value.
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA