We travelled with extended family in April 2008. We stayed in a Vista room, and were completely wowed by this resort. Any other room since has paled in comparison. The only troubling spot during that trip was the lifeguard on duty on the main pool was distracted by teenage girls, and we had a scry moment when one of our daughters got a step too far away from us in the pool and went too deep. She went under, and as I scrambled to get over to her, I looked up and he had his back to the pool. As a parent I must be vigilant in watching my children around water, but I was concerned that a lifeguard didn't notice this potentially dangerous situation. We were looking to repeat this wonderful experience this Christmas as we are dealing with the loss of a family member (no one wants to be home this year, it just hurts too much to be without Mr. Christmas), and eagerly spoke twice to two wonderful reservation agents, and armed with what seemed like fabulous rates, we proceeded to plan our vacation accordingly. We needed to ensure that we could get decent airfares, so held off on actually booking the rooms. 48 hours later I phoned back and was informed that our quoted rate does not exist in December, and now we are looking at double the price. Quite simply, this sucks!! Had we known of this situation, we would have booked a package deal online, now we are stuck with airfare that is booked, and must now find a lesser hotel that stays in our budget. I have worked in customer service for over a decade, and I am really angry about this bait and switch.
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- Also Known As:
- Rancho Las Palmas Hotel Rancho Mirage
- Rancho Las Palmas Resort And Spa
- Rancho Las Palmas Resort Spa
- Rancho Palmas Resort
- Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA