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“Overcrowded for scorching "low" season”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Reviewed 28 August 2010

We've stayed here many times, usually between May and Sept., but
are finding it more and more crowded even during mid-week. The management said they no longer have a "low" season and it's busy year round due to all the conventions they book. Even though our kids love the splashtopia, we'll look for a different place next time. The pool became disgustingly dirty on the weekend with oil and hair and whatever else was floating around!!!!! Even the "adult" pool was packed and uncomfortable. The rooms are nice and clean, the service and food are fine, but since we spend most of the time at the pool, we were very dissapointed by that. They're promoting this hotel so heavily in So. Cal that it's no wonder to see the crowds. I recommend it only during weekdays.

  • Stayed: August 2010, travelled with family
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Thank soffie310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 3 September 2010

Dear soffie310,
Thank you for taking the time to post your review on Trip Advisor. We apologize that your experience did not meet your expectations and that you found the pool cleanliness less than satisfactory. Please know that we are continuously working on new ways to improve our facilities for our guests. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa

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3,577 - 3,583 of 3,905 reviews

Reviewed 21 August 2010

Good location, good food. The water park is not as great as the hotel describes it. The pool area although clean is too close to the buildings and gives it a feel of a cheap apartment building and does not feel like a resort at all. The prices are too high for a place that doesn't feel like a true resort. The Westin Mission Hills is a much better value and feels like a true resort and Renaissance Esmeralda is a much better resort.

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Thank dnadler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 3 September 2010

Dear dandler,
Thank you for taking the time to post your review on Trip Advisor. We and glad that you enjoyed Rancho’s location and cuisine but we would like to apologize that other elements of your stay did not meet your expectations. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 20 August 2010

The staff is horrible! The property is beautiful and when it was owned by Marriott, years ago, it was worth every penny. Not anymore. The pool is great for kids about 10 and under. It isn't very big at all and "crazy" is an understatement! Pools are expected to be crowded, but it just isn't big enough to accommodate the size of the hotel. The rooms have paper thin walls and with crying kids and yelling parents late into the night and early into the morning, the staff could care less when you request a different room. They told us "this is a family place and we can't promise you anything."

When checking in, the staff was less than friendly...almost robotic. Our room wasn't ready as promised and they act as they could care less. Definitely not worth the price you pay!!

So, be expected to pay Nordstrom prices and get Dollar Store service. I would not recommend this to my friends and my parents, who came here and raved about it when it was Marriott owned, won't be coming here again either.

Lots of money spent and very disappointed!!!!

  • Stayed: August 2010, travelled with family
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Thank cyndi2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 3 September 2010

Dear cyndi2010,
Thank you for taking the time to post your review on Trip Advisor. We apologize that your experience did not meet your expectations. If there is anything we can do to assist you further, please do not hesitate to contact our Guest Experience Manager, Connie Orsak, at corsak@rancholaspalmas.com or 760.834.2127. We hope that you will be able to come again and allow us to provide you with an enjoyable and relaxing experience in the future.
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 18 August 2010

My 14 year old son called from the hotel room to our cell phones on 2 occcasions. The total airtime was 6 minutes. The hotel charge for this was nearly $30!!!!! No where did it mention the costs of phone calls in any of the room's literature.I feel this is outrageous especially as they also charge a hefty resort fee and a variety of other extras that were not expected. Be prepared to spend a great deal more than you budget for with this hotel. Everything is extra!!! The breakfast buffet is way overpriced. The once great Sunday brunch is no more which is a great shame as it was the best in the desert. Overall I felt gouged for the duration of my stay. Will not be coming back and will advise others to beware of the hidden charges. Also, watch out for the overly officious and rather unpleasant guy in the 'Adults Pool'.

Stayed: August 2010, travelled with family
1  Thank lafineart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010

We stayed for 4 nights and five days and had a wonderful time. Splashtopia was a blast and my 6 and 12 yr. old daughters loved it. I found the pool area to be clean and the water was clean as well. The cool water felt very refreshing since the outside temps were up to 105 degrees. There were plenty of towels, water, and ice located around the pool areas. The pool attendants were very helpful and friendly, a couple of them knew me by name and would always say "Hello Mrs. Vellandi". We had the $50 breakfast deal each morning at the Blue Ember and it was fabulous. Kids loved the buffet. The eggs bennedict was delicious and so was the Scottish Lox with bagel and cream chesse. The fruit was also very fresh and had plenty of juicy pineapple and sweet strawberries. The rooms were nice but the carpet in ours was kinda dirty. The doors in the rooms had lots of little fingerprints all over them and could use a good wipedown. I would also recommend bringing your own pillow. Other than that it was nice and roomy. It was a very nice atmosphere and nice grounds, well kept.

  • Stayed: August 2010, travelled with family
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Thank fancynancy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 3 September 2010

Dear fancynancy33,
Thank you for posting your review on Trip Advisor! We’re glad you and your family enjoyed Splashtopia and bluEmber! Please know that we will be undergoing some room renovations after the summer to replace carpeting in some of the rooms. We hope that you’ll be able to visit again soon!
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 14 August 2010

We had a wonderful 3 days in the Rancho Las Palmas in Rancho Mirage. The rooms were big, with a nice view on the golf course and direct access to all facilities, specifically only few meters away from the entrance to Splashtopia, the fun center for children containing a lazy river, two water slides, various water cannons and much more.

Check-in was quick and easy and our luggage was brought via Golf Cart into our room. Internet up to 512k is included and for a 2MBit connection it's 19.95$/day.

Sleep quality is medium, as in the morning there are golf carts, cleaners, early users of the swimming pool, pumps of water fountains etc making noise. However this did not disturb us a great deal as our kids were up early as well.

We had a dinner in the bluEmber restaurant, which served good food (per adult one child eats free) but is rather pricey and at least for us did not provide a specific atmosphere as the restaurant was fairly empty (there is a rich variety of restaurants around Rancho Las Palmas as well, and cheaper).

Overall very good value for money for a family that wants to relax for a couple of days in an environment where children can be in the water and have fun all day.

  • Stayed: August 2010, travelled with family
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Thank thkohler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 3 September 2010

Dear thkohler,
Thank you for posting your review on Trip Advisor! We’re glad that you and your family enjoyed Rancho Las Palmas and Splashtopia! We hope that you’ll be able to come back again and allow us to provide you with an even better experience next time!
Sincerely, Rancho Las Palmas Resort & Spa

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Reviewed 13 August 2010

We arrived at the hotel and were pleased with the appearance and location (across the street from the River mall). The check in was pretty fast and customer service was great. The room had plenty of space for everyone. My kids quickly changed to their swimsuits and we left to the pool and Slashtopia. They absolutely loved it. They had a great time. I would highly recommend this location for a family. My kids said that they couldn't wait to come back next year.
The only negative about the hotel is that the pool water is on the cold side which I didn't expect.

  • Stayed: August 2010, travelled with family
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Thank TripletsMom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this reviewResponded 3 September 2010

Dear TripletsMom3,
Thank you for posting your review on Trip Advisor! We’re very glad you and your family had an enjoyable experience here at Rancho and we can’t wait to have you back again next year!
Sincerely, Rancho Las Palmas Resort & Spa

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Additional Information about Omni Rancho Las Palmas Resort & Spa

Address: 41000 Bob Hope Drive, Rancho Mirage, Greater Palm Springs, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#2 Business Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
Price Range: £180 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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