What a beautiful locale - Right on the Pacific Ocean overlooking Catalina Island over the cliffs with wonderful walking paths and unspoiled natural environment.
What a disappointing resort - In oh so many ways. Here's a few highlights:
1. We booked a room in the Casitas which are separate from the main hotel property. They offer a bit of seclusion, larger than average outside porches overlooking the ocean, and views that can't be beat. But....in taking the short walk to our room every day, there's an area where sewage smell permeates the air. It's there every day. It's strong and disgusting. The odor of rotting farts is a real downer when you're at what should be a five star hotel.
2. Breakfast at the Catalina Kitchen leaves much to be desired if you expect to be served. We were seated fairly promptly but waited and waited for someone to take our order. After a good fifteen minutes I finally got up and tracked down the manager and requested we get some attention. We told her we were both just going to do the buffet but would like some coffee and tea as well. She promised it would be waiting for us when we got back to our seats after going to the buffet. She lied. After another fifteen minutes and after we were about done with breakfast, I tracked down a waiter (the manager was nowhere to be found) and finally got the coffee and tea we were hoping to enjoy with our breakfast. The manager did stop by to apologize, but she should have comp'ed our meal give the complete lack of service we received.
3. On day three, we get back to our room after a day of exploration and find that there is exactly one towel in our room. Um, there's two of us.
4. We have dinner at Nelsons on Tuesday night. All you can eat taco night. I order the taco's; my wife orders a salad. We also order wings as an appetizer. The salad shows up before the wings. I go to the taco bar to find that they are disgusting. The meat is floating in grease. There is no chees or lettuce. The tortillas are 3 inches in diameter and chewy. The wings finally arrive mid-meal. They are covered in so much buffalo sauce we can't pick them up without getting covered in goo. Ninety dollars later we are still hungry, as the food was just gross.
5. The smog. I can't blame this on the resort, but if you're hoping to see Catalina Island, the odds are you'll just be able to make out the shape once in a while. The smog over the ocean is so bad that even the views are disappointing.
6. The pool. Cloudy. Lots of obnoxious kids. We went tot the adult pool instead. There's no hot tub at the adult pool though. And the bar closes at five.
Overall, this resort has all the promise of a five star location. It's run by a one-star management team. All I can hope is that Marriott buys it once it goes out of business. Only then will it reach its true potential.
- Official Description (provided by the hotel):
- Terranea Resort blends beautifully into an oceanfront promontory on the Palos Verdes Peninsula. Located just 20 miles from Los Angeles International Airport (LAX), the 582-room resort includes guestrooms, suites, bungalows, casitas and villas and a host of world-class amenities with 135,000 square feet of indoor and outdoor meeting and event space. This Earth-friendly, picturesque Mediterranean-style resort offers guests spectacular Farm-to-Terranea dining venues, a world-class spa, four oceanfront pools, and a family-friendly nine-hole par-3 golf course with short-game practice facilities. ... more less
- Reservation Options:
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- Also Known As:
- Terranea Hotel Rancho Palos Verdes
- Terranea Resort Rancho Palos Verdes, California