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“Terrible and scary”

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Crowne Plaza Redondo Beach & Marina
Ranked #6 of 19 Hotels in Redondo Beach
Certificate of Excellence
richmond
Level Contributor
2 reviews
“Terrible and scary”
1 of 5 bubbles Reviewed 7 July 2014

Was with my family staying in this hotel. Not only very expensive for the comfort and amenities it offers, but it is also dirty and scary. Dirty because there was a big rat that crossed our way when we went to the parking area and the toilet bowl in our room looks like it had not been cleaned.. Scary because there were some shady looking people outside of the hotel parking area when we arrive every night when we come back.

Their lobby was spacious but there is nothing there to appreciate! Their WIFI is the slowest in the whole world. YOU HAVE TO PAY FOR YOUR PARKING $23.00 PER DAY! Never ever try to touch the phone in the room, even if you are just calling the front desk. Because chances are you might have been charged long distance calls already (yes it won't show in your bill where and who you called-gougers aren't they?). Oh, did I say how noisy their airconditioning is? It is like you are in a boiler room.

Won't recommend this to anyone! Don't commit the same mistake as we did.

Room Tip: Avoid this hotel!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank archerfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, 23 July 2014
Dear archerfish,

Thank you for taking the time to convey your comments regarding your recent stay with us. It is disappointing to hear about your experience at our hotel. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,167 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (272)
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Southampton
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

I was pleasantly surprised by this hotel, which had obviously undergone a recent refurbishment. On arrival by car the valet staff were courteous and not pushy, allowing plenty of time to check-in and decide if I wanted to use the valet parking service (I did as it was convenient and not too much). The check-in was efficient and friendly. The exec room on the fifth floor was well decorated and had those all important features...comfortable bed, good shower and OK (Free) WiFi.

I would definitely recommend the hotel to others.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jools2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Lovely hotel. Rooms were large and very clean. Lots of space. Great location for all types of outdoor sports. Bar is great and so is gift shop. Close to good restaurants on pier and airport. Missed having complimentary coffe in morning.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubuque, Iowa
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 July 2014

The hotel was clean and in a great location. However, the bathrooms were small and didn't have any ventilation in them. This made for very hot and steamy bathroom. Also, They did not provide enough towels for the amount of people staying in the room. Parking was on the pricey side and it would be nice if the wifi were free. Would also be nice if they provided breakfast in the mornings. This is an amenity that most hotels provide anymore.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Redondo Beach & Marina, responded to this review, 23 July 2014
Dear Mary M,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I am glad to hear that our location worked for your travel needs.

Please accept my sincerest apology for any inconvenience the condition of our bathroom may have caused you. I have taken note of your comments and we will address these points to improve our service.

Again, thank you for your time and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noblesville, Indiana
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

We stayed here for two nights at the end of our vacation. It was a nice place to stay. Good service and a nice location. The pool was nice but salty. The pool locker room was very old and not very well taken care of. The breakfast was great both mornings. The drain in my shower was not very well cleaned out. There was hair stuck in the drain and it plugged it up. Other than that it was a nice hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

We stayed here during our road trip from San Francisco to San Diego, absolutely wonderful from start to finish. Stayed on the fourth room beach side and loved the wonderful views from the room. Very clean and comfortable room with every amenity we expected plus the added bonus of being quiet despite the road outside. You will not be disappointed. Only gave a 4 as club lounge breakfast was a little uninspiring and despite arriving half an hour before finish time one morning, there was no food left and assurances that more was coming never happened. At check out we were told that we could of gone downstairs to the restaurant breakfast but we were not told this. Recommend eating at The Cheescake Factory over the road - WOW!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Cath579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

We stayed two nights at the Crowne Plaza at Redondo Beach. The room was very nicely furnished and I really appreciated how the Wifi worked so well and the wonderful complimentary Quietude spray from Temple Spa. The staff were friendly and helpful on the front desk and with a very welcome sense of humour. The hotel is close to the fun beach restaurants like Joe's Crab Shack and also a Wholefoods and various shopping malls.

We hadn't paid for a room with a view and our balcony overlooked a bus stop and a site that was being redeveloped.

The downside was the $23 a night for the hotel car park next door. I suspect we could have parked on side roads for free if we had realised how expensive it was. This seems a lot for out of town as the night before it was $15 in Studio City. We were unprepared for how bad the LA traffic is at all times of the day and night! It took most of a morning to get to the Getty Centre not helped by the GPS taking us to an out of date entrance which was closed off. We ended up in South Bundy Drive and Brentwood doing an unscheduled tour of where OJ's wife Nicole Brown Simpson spent her last days on earth before she was murdered. At least she doesn't have to contend with the local traffic.

Getting to the airport was easy from the Crowne Plaza and we could see why so many airline staff choose to stay here instead of closer to the airport. I'd happily stay in this lovely hotel again but I'd pay for the upgrade to a better view!

Room Tip: Ask about the view!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lizzie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Redondo Beach & Marina

Property: Crowne Plaza Redondo Beach & Marina
Address: 300 N Harbor Dr, Redondo Beach, CA 90277
Phone Number:
Region: United States > California > Redondo Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Redondo Beach
#4 Romantic Hotel in Redondo Beach
#5 Business Hotel in Redondo Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Redondo Beach & Marina 3.5*
Number of rooms: 342
Official Description (provided by the hotel):
The NEW Crowne Plaza Redondo Beach & Marina Hotel. A full service southern California coastal hotel with resort style amenities. Conveniently located just 7 miles south of LAX, overlooking the Pacific Ocean between the King Harbor Marina and the Redondo Beach Pier. Complimentary WiFi for all guest rooms and public area; tennis court, Olympic size pool, and whirlpool on Harbor Terrace. Bike rental 7 days per week through concierge. Full 2-room fitness center. Completed $25M renovation of entire hotel in 2016 including guestrooms, lobby, meeting space, and new lobby bar – Harbor Bar+Bistro for light lunch and dinners. Breakfast in SOL. Choice of water view rooms, 350 sq ft, most with balcony. Selection of King or double Queen bedded rooms. Room safe and mini refrigerator. ... more   less 
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Also Known As:
Crowne Plaza Redondo Beach & Marina Hotel Redondo Beach
Crowne Plaza Redondo Beach And Marina
Redondo Beach Crowne Plaza
Crown Plaza Redondo Beach

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