My wife and I stayed at this hotel over Memorial Day weekend. The property is very nice. However we had an overall bad experience there.
We had a junior suite which was very comfortable and very nice. However we could hear every word the couple in the room next door said. They were up very early and stayed up very late and were very chatty. Something needs to be soon with sound proofing the rooms.
The day before we checked out there was a fire alarm and hotel evacuation. We had to stay outside the hotel for about an hour and half. When we were allowed back in the hotel we had to wait in line for about another 45 minutes to get an elevator. Nothing was ever explained to us as to why the place was evacuated and why all the fire trucks and police were there. Obviously there was no fire. When the alarm sounded and everyone was told to leave we had just been served breakfast. When we got back in to the hotel the breakfasts were cold and not edible. We were still charged $44+ for the 2 breakfasts until we complained and then were given credit.
This disrupted our whole day and was a great inconvenience. We feel the hotel should have done something to compensate their guests for a problem that was entirely the hotels fault.
Buzz and Dawn Basini
- Official Description (provided by the hotel):
- Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more less
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- Also Known As:
- Sofitel San Francisco Bay Hotel Redwood City
- Sofitel Hotel Redwood City
- Sofitel Redwood City
- Redwood City Sofitel