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Pullman San Francisco Bay
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Reviews (1,506)
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All reviewsbusiness parksan franciscolagoon viewoffice parknice hotelshuttle serviceredwood shoresairport shuttlesilicon valleycomfortable roomsbusiness tripfree parkingpalo altominute drivecoffee makersofiteldoorman
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Reviewed 30 June 2014

Upon entering a very nice smelling lobby (lavender?), prepare to be greeted in French. While easy to criticize this practice, kind of nice to have a change of pace after a long day in the office.

The rooms are large and, in fact, up on the floors there is a bit of a "Vegas" feel. Long hallways and sitting areas by the elevators. Downstairs the Sofitel brand is much more present. There is a gift/food shop that has cute items. The restaurant is also decent.

If you are a fitness buff, be sure to grab the running route map from the gym area. You can do a 2 or 4 mile loop around the hotel and lagoon area.

Room Tip: I had a room on the 8th floor and it was very quiet. Not sure how noisy the outdoor bar/pool area gets but may be good to request a floor on a higher level.
  • Stayed: June 2014, travelled on business
    • Value
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Thank skohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this reviewResponded 12 July 2014

Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John H, General Manager at Pullman San Francisco Bay, responded to this reviewResponded 29 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 June 2014

Nice hotel but rooms need to be refreshed.

Friendly and very efficient staff was really the best thing about my one night stay.

The room was good but was a bit out of date.

Bed was very comfortable.

The ADA room was very good with both bathtub and roll in shower in the room. The sink was a little difficult for me as a wheelchair user but still managed.

The room was a nice size and nice and dark for sleeping.

It's quite far from the airport probably 15 minutes drive.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mac147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this reviewResponded 29 July 2014

Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We go to the Bay Area for business a couple if times a year and the Sofitel is a great location to be able to access San Francisco and the Valley. The hotel is easy to get to and when you get there, you will be delighted.

For a reasonable rate, the rooms are great, the food is very good (breakfast was delicious AND low calorie) and the service is excellent. The bar area is a great place to meet for a small bite or a drink.

Best of all, if there is any issue, it is quickly taken care of with a smile. I got a room that was very hot.........the engineer came to try to fix it, but told me it would take a while to cool down, so offered me a new room. No questions asked, just very pleasant.

Highly recommended.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this reviewResponded 29 July 2014

Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

We stayed at the sofitel as part
Of a convention. We were greeted by the most charming
Front
Desk clerk and made to feel very welcome. Room was clean and very comfortable. Unfortunately did not
Get
To really enjoy the property because of
Being
Busy with convention but I would
Certainly stay again!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jsrodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this reviewResponded 14 January 2015

Dear Rodrigues,

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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