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“Nice hotel - you will need a car to get around”

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Pullman San Francisco Bay
Ranked #1 of 17 Hotels in Redwood City
Certificate of Excellence
GreenLeadersSilver level
Toronto, Ontario
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice hotel - you will need a car to get around”
Reviewed 5 July 2014

We arrived late on the day of check in. The next morning, we asked to change rooms, as our room smelled of smoke (even though we had a non smoking room). The front desk was able to accommodate our request within an hour, and that was appreciated. The fridge and the free Wi fi (a bit slow, but workable) in the room were also appreciated. The hotel is very well kept and in good condition. Hotel room was comfortable and spacious. You will need a car to get around as the hotel is located in a business area. Parking was expensive $20/day for a location that is not that close to the airport and not downtown. Overall though, it was a pleasant stay and no issues or complaints.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Padparadscha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this review, 12 July 2014
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,409 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Stittsville, Canada
Level 6 Contributor
217 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 3 July 2014

For it's proximity to an Oracle conference I was attending, which was being hosted at the Sofitel, we once again chose it's location. Upon arrival we were able to call for the hotel shuttle which was just on it's way out. It was a comfortable ride to the hotel, a great way to end our flight from the east coast.

Upon arrival we were told the hotel was fully sold out (we'd been hoping for a 3rd room so as not to share), but despite that we were immediately given our room keys. This was around 1pm as well, so we appreciated this courtesy.

Our stay was as enjoyable as always - friendly staff, clean rooms, and prompt service. We enjoyed our time at the bar, where the service was excellent, and the food was delicious. One of my favourite activities while staying at the Sofitel is to run around the Redwood Shores area, which has amazing scenery.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this review, 12 July 2014
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chico, California
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 July 2014

We recently stayed there for a convention. Hidden within a business park, this little gem has quite a bit of business luxury. A great lounge/bar area. The rooms are very comfortable and spacious. Overall a fantastic experience for a quick few day trip.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank senorq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this review, 12 July 2014
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 June 2014

Upon entering a very nice smelling lobby (lavender?), prepare to be greeted in French. While easy to criticize this practice, kind of nice to have a change of pace after a long day in the office.

The rooms are large and, in fact, up on the floors there is a bit of a "Vegas" feel. Long hallways and sitting areas by the elevators. Downstairs the Sofitel brand is much more present. There is a gift/food shop that has cute items. The restaurant is also decent.

If you are a fitness buff, be sure to grab the running route map from the gym area. You can do a 2 or 4 mile loop around the hotel and lagoon area.

Room Tip: I had a room on the 8th floor and it was very quiet. Not sure how noisy the outdoor bar/pool area g...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, General Manager at Pullman San Francisco Bay, responded to this review, 12 July 2014
Dear

We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
John Hutar
General Manager
Sofitel San Francisco Bay, California
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman San Francisco Bay

Property: Pullman San Francisco Bay
Address: 223 Twin Dolphin Dr, Redwood City, CA 94065-1414 (Formerly Sofitel San Francisco Bay)
Phone Number:
Region: United States > California > Redwood City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Redwood City
#1 Green Hotel in Redwood City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pullman San Francisco Bay 4*
Number of rooms: 421
Official Description (provided by the hotel):
Welcome to the Pullman San Francisco Bay, an exclusive 'corporate resort' reputed for its refinement, considerate service and attention to detail. Whether you are visiting for pleasure or in town for business, you will savor this truly unique experience, a total immersion in comfort! Enjoy the superbly appointed accommodations in tranquil surroundings fanned by gentle breezes... Ideally situated between San Francisco and San José, this luxurious establishment is only minutes from the airport. ... more   less 
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Also Known As:
Sofitel San Francisco Bay Hotel Redwood City
Sofitel Hotel Redwood City
Sofitel Redwood City
Redwood City Sofitel

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