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Holiday Inn Express
Ranked #3 of 17 Hotels in Redwood City
Certificate of Excellence
Reviewed 22 July 2014

The hotel recently had a refurbishment and the rooms are fine. The room is very spacious with a large bathroom space too. The breakfast is not great but okay, it is served in a very small room.
The only thing that fails for me is that the internet service is a bit odd, one has to enter with passwords every day as wifi does not remain connected as one return to the hotel, one needs to make a new connection each time.

  • Stayed: July 2014, travelled with family
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Thank Irma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXStanford, Front Office Manager at Holiday Inn Express, responded to this reviewResponded 25 September 2014

Dearest Irma M,

Thank you for taking the time to write a review about your stay with us. You have covered many aspects of your stay and we are particularly appreciative of your comments about our renovated rooms.
Please accept my apologies for the inconvenience the internet of the room may have caused. We have taken note of your positive and negative comments and will use these to monitor and improve the quality of services we offer to our guests.
We hope to serve you again soon.

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Reviews (204)
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83 - 89 of 204 reviews

Reviewed 18 July 2014

I loved the stay.. Courteous staff. and comfortable living. Pleasant experience and awesome ameneities. Everyting available at a 5 minute walk form the hotel. Reasonably priced and I would recommend staying here.

  • Stayed: July 2014, travelled on business
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Thank boseaniirban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXStanford, Front Office Manager at Holiday Inn Express, responded to this reviewResponded 29 September 2014

Thank you boseaniirban for you kind words aobut our hotel. See you again soon!

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Reviewed 30 June 2014

Property was under renovation during stay and challenging to determine how it will end up. The lobby is quite small and business center will be on third floor. They let me use front desk computer to print something. Staff was helpful, new room decor was nice, location is convenient right off El Camino Real. Breakfast choices were usual for this chain, hostess was helpful. Parking is under the hotel, rooms towards the back are quietest.

  • Stayed: June 2014, travelled with friends
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Thank MOBX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded 16 July 2014

Dear MOBX,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy to know that our location worked very well for you and that you found our newly renovated rooms and staff highly commendable. However, please accept our sincerest apologies the renovation may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare

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Reviewed 26 June 2014

The hotel was under renovation, there was no main lobby, no pool- indoor or outside- no where to go but to sit in the room. The room was nicely done, but we kept hitting our shins on the newly designed bed frames. Multiple times, and getting bruised, the shower curtain was too short for the shower and left large puddles on the floor, Severus times, despite being inside the shower.
The room and hallways had an odor. I would have checked into another hotel but this was not a decision that was up to me.
The breakfast room was chilly and despite good food choices, my clothes were wet from the bathroom floor experience so I ate in my room.
There was no where to walk outside in the evenings.

Room Tip: Other hotel chains within this price point offer better locations and more amenities. They also have...
  • Stayed: June 2014, travelled with friends
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1  Thank Laurie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded 13 July 2014

Dear 53StevenMD,

Thank you for your recent stay with us. It is unfortunate that the overall condition of the hotel was a let down during your stay. We would love the opportunity to regain your faith in our hotel and discuss your experience in further details. I have sent you a private message in an effort to obtain additional information regarding your stay. We look forward to hearing from you soon.

Sincerely,

Tracy V.
Case Manager
IHGCare

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Reviewed 23 June 2014

I would definitely stay here again. This hotel is located within 15 minutes of Standford and Palo Alto downtown. The front desk is friendly and efficient. It is currently undergoing a renovation and once it’s done, will be superb. We stayed on the 3rd floor, this floor was basically done with the renovation, in a room toward the back away from the main street. The rooms are huge and beautiful. Very modern décor, flat screen tvs, coffee maker, microwave and fridge. The bathrooms are large and functional. The parking at the hotel is free, though due to the renovation, the lot does fill up. Free continental breakfast is served daily including the usual Holiday Inn items – cereal, muffins, biscuits, eggs, etc. I would recommend staying here. Request a renovated room.

  • Stayed: June 2014, travelled as a couple
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1  Thank TBiird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXStanford, Front Office Manager at Holiday Inn Express, responded to this reviewResponded 29 September 2014

Thank you Tbiird for your recent stay with us at the Holiday Inn Express-Redwood City. We hope to see you again soon!

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Reviewed 16 June 2014

I have stayed for a week time here and found the services offered by this hotel are good. Hospitality of the staff is worth mentioning.

They give quality breakfast and have daily room service.

Downside of this is only the GYM. They don't have big facility for workouts however, you can use the treadmill and couple of other equipment for burning calories.

This hotel is very near to Taget mall and has provisions shop in walkable distance.

Overall Nice experience with the hotel..

  • Stayed: June 2014, travelled on business
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Thank Phanikumar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXStanford, Front Office Manager at Holiday Inn Express, responded to this reviewResponded 29 September 2014

Thank you Phanikumar D for your review at the Holiday Inn Express-Redwood City. We hope to see you again soon!

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Reviewed 30 May 2014

This is the first time I've stayed at this hotel and there was a lot of construction activity going on. It was because they were hard at work remodeling the hotel.

I was pleasantly surprised when I entered my newly remodeled room. It is great and very modern and comfortable. The bar area in the room has a work area, a refrigerator and microwave which is a great plus and a good size flat screen t.v. on the wall. I'm really impressed.

I would recommend staying here.

  • Stayed: May 2014, travelled on business
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Thank JulieLynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXStanford, Front Office Manager at Holiday Inn Express, responded to this reviewResponded 29 September 2014

Thank you JulieLyn F for your feedback about our hotel. We hope you can join us again soon!

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Additional Information about Holiday Inn Express

Address: 1836 El Camino Real, Redwood City, CA 94063-2111 (Formerly Executive Inn)
Phone Number:
Region: United States > California > Redwood City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Business Hotel in Redwood City
Price Range: £102 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Redwood City/Menlo Park, California! We are located on the south side of Redwood City on El Camino Real (CA 82), within minutes of the quaint town of Atherton, Menlo Park, and the Stanford University. Our accommodations are perfect for business and leisure travelers, equipped with complimentary high-speed Internet access, two line telephones with voice mail, coffee maker, microwave and refrigerator, hairdryer, lighted make-up mirrors, iron and board. We also feature televisions equipped with 70 channels, HBO, DVD/VCR players. All king rooms come with a sofa sleeper. At the end of the day, enjoy an invigorating workout in our fitness center and relax in our Jacuzzi, sauna and steam room. In the morning you will wake up to an inviting Express Start complimentary hot breakfast at the breakfast bar, featuring our famous cinnamon rolls and SMART Roast Coffee. Our friendly staff is ready to welcome you and make you feel right at home. Discover all that downtown Redwood City, Menlo Park, Atherton and Palo Alto have to offer at the convenient, comfortable Holiday Inn Express Redwood City. We are close to the Stanford University and Hospital, Kaiser Permanente Hospital and the Sequoia Hospital. We are strategically accessible to the Silicon Valley. We are also close to the corporate offices/buildings of Hewlett Packard, Yahoo, Microsoft, OmniCell, Google, Verisign, Synopsis, Verisign, NASA. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Redwood City
Holiday Inn Redwood City
Redwood City Holiday Inn

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