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“Ok one night stay.” 3 of 5 bubbles
Review of Extended Stay America - Richmond - Hilltop Mall

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Extended Stay America - Richmond - Hilltop Mall
Ranked #4 of 6 Hotels in Richmond
Reno, Nevada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Ok one night stay.”
3 of 5 bubbles Reviewed 28 May 2013

It was a good one night stay. Supposedly it's been recently renovated, but the wear and tear are very obvious. I was pleasantly surprised by the non existent musty odor, that usually low end hotels have. The rooms are suites, so they are fully equipped with large refrigerator, stove top and cookware. The only reason why we stayed here was because of our 90lb bull mastiff dog...she's not really welcomed in the nicer middle priced hotels. I was amazed that ESA-Richmond only charged us $25/night for her. Even though it was a good hotel, it is located in a bad part of town...so we will probably not be staying here again.

  • Stayed May 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 29 May 2013
Wendy - I want to thank you for taking the time to post a review of your stay. I'm thrilled that you found your room to be clean and the hotel to be comfortable overall. We truly enjoyed having you and your Mastiff dog visit with us.

I am sorry to read that you are concerned with the area we are located in, but promise that your safety is our first priority. We would never place any guest in harms way, and strive to ensure our hotel is a great place to stay for everyone. With this in mind, hopefully you will choose to stay with us again in the future.
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48 reviews from our community

Traveller rating
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    9
    9
    17
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Cali
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 May 2013

My main complaint is that our non smoking room reeked of smoke and room freshener. The room was obviously a smoking room and the management tried to mask the odor. In fact the whole 3rd floor corridor smelled of cigarette smoke. Overall the room and bathroom was clean but bring your own shampoo. They only provide soap. There were no sheers on the windows so you have to leave the curtains open to let light in. We did not use the kitchen but the stove and refrigerator would be handy for families on a longer stay. The refrigerator was noisy. This might disturb some people but my husband likes to have white noise when he sleeps. The breakfast was instant oatmeal, some danish, apples and oranges, tea and coffee. We did not venture into the Richmond neighborhood the 2 times we stayed here and were told by friends that it was the worst crime city in the bay area. But the immediate vicinity around the hotel looked safe and was surrounded by new condos, a restaurant and a marriot courtyard hotel. The hotel staff was friendly when we checked in.

Room Tip: Double check if you need a non-smoking room. I don't know if they actually have designated rooms...
See more room tips
  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travellinmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 28 May 2013
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our friendly staff and the level of cleanliness throughout our hotel; however, we apologize that your room had a smoke odor that was not properly addressed and that the refrigerator was noisy. In response to your feedback, I am working with housekeeping to eliminate the odor and our maintenance staff to repair the refrigerator .

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at sfr@extendedstay.com, so we can speak directly. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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Tampa, Florida
Level Contributor
1 review
4 of 5 bubbles Reviewed 23 March 2013

First I would like to say, under no certain terms, have I anything poor to say in regards to this location. The staff takes their jobs very seriously, and were a joy to deal with.
We had previously scheduled reservations, and arrived according to our plans, to find that the hotel was not prepared for us, due to some network/phone complications, and the staff did not let this affect the fashion in which they dealt with us. they were quick to resolve the concern, making sure to provide each and every member of my staff with a clean and accommodating room. The manager was friendly, up beat and very pleasant, and made the experience enjoyable.
I can say that I felt very welcome, and at numerous times throughout the stay, the staff went above and beyond the norm, to make me feel so.
The hotel was clean, and in great working order, leaving nothing to be desired by my staff, considering the nature of our trip. We will definitely keep this location in mind if ever there is a need to return to this area again. KUDOS!

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chase798b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 7 April 2013
Thank you for your great review of our property. I'm glad that our team was able to make your check-in efficient and make you feel welcome. We look forward to seeing you again, should your travels bring you back to our area.
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portland, or
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 17 March 2013

Having grown up in nearby Hercules, I was actually surprised and delighted to find a fairly decent budget hotel near my hometown where we're limited to non-branded "no-tell motels". When recently visiting family as an adult (on the tail end of a business trip), I hardly wanted to stay at The Gables, where as a kid was a place of ill-repute - and awesome pre-drinking age parties! So Extended Stay America was a nice, welcome find. I've stayed at all levels of hotels and for 1- star, it's alright! Decent kitchen, bed, bath. Aside from the guy in his boxer shorts frying up some eggs with his door open and the other various cooked (ethnic?) foods wafting down the hall, I felt safe and secure as a single traveling woman. I had to smile at the receptionist with the big yellow hoop earrings and bedazzled fingernails...well, I guess that's the local flavor of these parts. I appreciated the free breakfast snacks in the lobby - note that they are merely snacks and you'll want to seek more nutritious fare elsewhere - like in Berkeley ;-)

Room Tip: Higher floors and closer to the elevator - the halls are long.
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  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank keryninbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 22 March 2013
Thank you for taking the time to write a review of your stay. I am pleased to hear that you have found a quality budget hotel near where you wanted to be.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Pasadena, CA
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 16 February 2013

It is with some trepidation that I approached this one-star win on Priceline.

The location is good. It is on the fringe of Hilltop Mall, a 70's shopping mall. It is between a gated condo complex and a Social Security Administration building, in a dead end street.

A problem arose immediately. They have no no-smoking room for me. What am I to do? I went up and checked the room. It was OK and I took the room.

The good: the room has a
microwave, a toaster, a full-size refrigerator, a coffee maker, dishes, range. It is clean, the bed is comfortable, there is excellent lighting, especially for reading in bed. Wi-fi is included but they try to upsell you with higher bandwidth.

The bad: there are
no hangers. The frig and AC are loud.

When I complained that the light in bathroom not working, it was fixed within 15 minutes.

The staff was helpful with directions.

The maid almost barged in. Apparently her list shows the room as vacant. 30 minutes later I was at the desk and when I identified myself, I received an apology.

Breakfast consisted of coffee (good), tea, hot chocolate, cellophane pastries, and fruit.

What do you expect for $39?

Can people advise on what to do when they have no no-smoking rooms. They have you over a barrel when you are pre-paid through Priceline.

  • Stayed February 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WWLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 21 February 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our hotel good value for money.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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El Dorado Hills, California
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 27 December 2012

Two couples and one dog traveling to a family get together stopped at the hotel at 10 a.m. and . both husbands went in to see if there were two rooms available for two nights. Talked to a very friendly clerk, who offered a king bed room on the second floor and a queen bed for the other couple which they reserved. When we returned in the evening for the keys, a different clerk said that the rooms were reserved for one person each room and that it would be five dollars more each room. We protested this, because each husband had reserved for his wife and him and there had been much discussion about family get togethers. The clerk finally said that she would give us the rate we had established. Then we were told that the king bed was not available and that we were put in a queen on lthe first room. We protested the first floor and were put on the second floor. Checking into the room, discovered that it hadn't been cleaned and were given another room. Getting into the bed, we discovered that the blanket only came to the edge of the bed, but at that point we gave up and struggled with staying covered all nightl. Next day we were given a king bed and discovered as we went to sleep that there was not blanket, only a bedspread. The breakfast consisted of coffee and a sweet roll in a cellaphane wrapping and some wilted apples-needless to say, we went out for breakfast. Never again will we stay at an Extended stay America. For a few dollars more we could have had a hairdryer, shampoo, a blanket, a breakfast and no bait and switch fees. Yes, the clerks were friendly and the manager tried to make things right, but in all the hotels that we have stayed in, we have never run into so many problems.

Room Tip: The king bed room had a larger size bathroom soap.
See more room tips
  • Stayed December 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 31 December 2012
Thank you for taking the time to write a review of your stay. I sincerely apologize for the problems you encountered during your stay. I will work with my front desk staff to ensure that they are quoting prices correctly and in the case where they did not, to honor your reserved rate.

I know how upsetting it was that you were not able to get the bed type you had booked and that the bedding was not up to standard. I am retraining staff on our low inventory of certain room types and replacing blankets that have shrunk during laundry process and to ensure that this does not happen again in the future.

We continually work to improve our hotel, so I really appreciate your helpful critique. If you have any additional feedback, please reach out to me at sfr@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Oakland, California
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 5 December 2012

PROs:
Kitchenette, spacious room, very comfortable new beds. good wifi, good parking, just off East Bay 80 Freeway, now all non-smoking. Richmond-San Rafael bridge is about 15 minutes on the freeway for access to Marin and points north. Desk staff is helpful. Hotwire rate is $58/night including all taxes. Search for hotels in 94806.

CONs: kitchen ware and utensils are very sparse, Does not have daily maid service. About 15 minute freeway drive to Berkeley Oakland area where hotel prices are at last double. Does not have 24 hour desk service.

Room Tip: Hotel has 3 stories. All rooms about the same. Book via Hotwire zip 94806
See more room tips
  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BudgetTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali R, Manager at Extended Stay America - Richmond - Hilltop Mall, responded to this review, 9 December 2012
I appreciate you taking the time to write such an informative review. I'm glad that you enjoyed our spacious rooms and new beds. We are very proud of our recent renovation and are pleased that you are too!

I wanted to also mention that although we do not offer daily housekeeping as a standard, we do have linen exchange at the front desk available 24 hours a day and the option to get daily housekeeping for a nominal fee, in case you need it next time!

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Additional Information about Extended Stay America - Richmond - Hilltop Mall

Property: Extended Stay America - Richmond - Hilltop Mall
Address: 3170 Garrity Way, Richmond, CA 94806-1983
Phone Number:
Region: United States > California > Richmond
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - Richmond - Hilltop Mall 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Travel Republic (UK), Hotels.com and Booking.com so you can book your Extended Stay America - Richmond - Hilltop Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
Extended Stay America Richmond
Extended Stay Richmond
Richmond Extended Stay

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