This will actually be a two part review since I think it is important to make a distinction. Last weekend I hosted a surprise birthday for my dad at the Mission Inn and I had a number of guests stay at the hotel through the weekend. The first part of this review will be for the catering and banquet staff and the second part will be for the rooms staff.
As far as the catering and banquet staff is concerned, I have rarely encountered anyone better. From the moment my dad entered the Monterrey to the moment he left for his room he and all of the guests were provided exceptional service. From the catering manager Anderson to the banquet manager Alex, I have never had a better experience. They were the utmost professionals and I would highly recommend anyone planning an event to reach out to Anderson and have him manage it.
Now for the hotel staff. This group would be the reason for the 2-star rating. I travel frequently and I stay in 25-30 hotels a year, with nearly all of them being 4 or 5 star. Never before have a had a worse experience than what I had staying at the Mission Inn. I requested an early check in for myself, my dad, and my sisters but none of us managed to get into our rooms prior to the 4pm guarantee for the normal check in. My dad, who the surprise was for, did not get his room until 4:30 (which presented a huge problem since he was in the lobby and I had 20 other guests waiting outside in the heat so as not to spoil the surprise). I didn't get my room until 4:45 (the party was scheduled to start at 6pm). The frustrating part was the hotel staff were aware that I was having the surprise party but did nothing to prioritize me or my guests. There was absolute chaos in the lobby, which is not something a guest should be aware of at a 4 star venue. In addition to all of this, once we were in the room and my guests were able to come in, the hotel staff had no idea where the party was and they were sending guests all over the hotel to the wrong areas, only increasing the chances of my dad running into them. I, the person paying for this event, had to quickly shower and then run all over the hotel herding people to the correct location. However, as I stated before, once we finally made it to the party room things got much better.
unfortunately the next day did not get much better with the hotel staff. I had reserved to have 26 guests join me and my dad for the hotels exceptional brunch the next morning. Because my dad was classified as a VIP the hotel provided him with a comped brunch. Alex, the banquet manager, also had provided me with two comped brunches due to the headaches I experienced the previous night. I felt it would only be right for the hotel staff to also pick up 4 or 5 of the brunches as well (I was still more than happy to pay for the other 16 or 17). When I spoke to the rooms manager, Andre, he informed me that he could not provide a comp but that in order to make up for the issues he had cupcakes sent to my dad's room. That's right everyone, he sent cupcakes, two to be exact. I think my jaw may have dropped to the floor when he said that because I thought he was joking. After spending $9k on this event and after having the worst experience I have ever had at a 4 star venue I got cupcakes. Wow!!
So this two star review is a combination of the 8 stars I gave to the catering and event staff and the negative 6 stars I have given the rooms staff. PLEASE, PLEASE, PLEASE, if you are looking to have an event in the Riverside area please consider hosting it at the Mission Inn because I know Anderson and Alex will take great care of you and your guests. I would just recommend that if anyone is staying overnight you may want to consider the Marriott across the street. Thanks.
- Official Description (provided by the hotel):
- This castle-like hotel is next door to the Main Street Pedestrian Mall and a half-mile from the Riverside Convention Center. This historic hotel occupies a city block in downtown Riverside. Guests have included presidents and Pulitzer Prize winners. ... more less
- Reservation Options:
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- Also Known As:
- The Mission Hotel Riverside
- Mission Hotel Riverside
- Mission Resort Riverside
- Inn Mission Riverside Ca
- Mission Inn Hotel Riverside