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“There was a 2 inch cockroach in my fiances towel”

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The Mission Inn Hotel and Spa
Ranked #1 of 24 Hotels in Riverside
Certificate of Excellence
Reviewed 13 February 2011

My fiance and I stayed here a couple years ago and loved it. We recently are engaged and had planned to put a deposit down for our wedding next month. Friday night we had a function to attend to at the Mission Inn so we decided to stay that night. It was a nice room (248) but you can here everybody walking by, laughing etc. We were fine with it because we knew we would not be back in the room till around midnight. As for the bed, it should have been a king but it was a queen. No biggie. The next morning we had another function to go to so we were in a hurry to get ready to leave. I took a shower and was getting ready and then my fiance took one. I walked in to say something to him as he screams What the F***, because a cockroach was in the towel and crawled on him. Of course I was disgusted and we rushed to get dressed and check out. While checking out, of course this is the first time we were not asked how our stay was. I waited to see if she would ask and when she handed our receipts and said goodbye, I informed her of this matter. All she said was "Oh, I'm so sorry about that" and that was it. Like its not the first time she heard that. No let me get a manager or reassure me they fumigate, we will look into it nothing. I was shocked, especially with her being a woman and we don't like bugs. Now I told my fiance besides the roach matter, how she handled it, I can't see spending $40,000.00 dollars on my wedding there now. I am disappointed because we live in Riverside and felt it would be a great place to have it. Maybe it was a sign but other reviews had the same bug problem within the last couple of months. Where there is one there is more and there are a few restaurants on the property which now make me wonder.

  • Stayed: February 2011, travelled as a couple
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4  Thank sunny1980_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIDORD, Manager at The Mission Inn Hotel and Spa, responded to this reviewResponded 16 February 2011

Dear Guest,

I will be sure that your concerns are addressed as we take our guest feedback very serious. I will be in touch with you via email.

Sincerely,


Elsie Carbajal
Director of Rooms Division
The Mission Inn Hotel and Spa
Direct (951) 341-6744
ecarbajal@missioninn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,517 - 1,523 of 1,681 reviews

Reviewed 11 February 2011

If you just want a cheap place to stay overnight, skip this place. The prices are higher here, but there is a lot to the place. It was built over a long time, so everything is not always easy to find, but you can spend hours just walking around the hotel looking for quirky art work, interesting views, weird architecture, and much more. Go to the balconies overloking the courtyard restaurant and just look around - you will see hidden balconies, gargoyles, stained glass windows, etc. Also look for the atrium open air stairway at the back of the hotel, and try to find how to get there, a real challenge.

Great restaurants in and around the hotel.
Great pool as well.

If you have time, take the tour, we didn`t have time, but heard comments from those who did - well worth the time.

The rooms are not large, and are quite old, but all have the charm and elegance of a classy hotel.

  • Stayed: January 2011, travelled as a couple
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Thank CalgaryWill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2011

We wanted to see the big display that presented from Nov~Dec, a Holiday Spectacular!! this place is awesome to see and we stayed there for 2 days and a small pre-Anniversary treat and what a treat it was!!
not only was the nightly lights display a scene to remember but the service was great, the room service personnel was a welcomed greeting and the food was scrumptious. the decor in the lobby area was very welcoming and i loved the surrounding patio within the Mission. most of all i loved the room, with a splendid view from our patio..this room was heaven to enjoy. we would recommend this as a must see to believe. we rate this place with a high 10... :)

  • Stayed: November 2010, travelled as a couple
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Thank Cleopatra2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2011

I have lived in Los Angeles for many years and am very familiar with the Mission Inn. I considered having my wedding reception at this hotel. I was very excited when my husband arranged a little get away for us at the Mission Inn during the holiday season. It was a true disappointment.

First - it was impossible to eat there. We had to have a reservation to eat breakfast! Although we attempted to eat early, seats were not available for several hours later. This was also the case for dinner the night before. If the staff had informed us upon check in, we would have been prepared, but were very disappointed that we could not enjoy a meal in the Spanish Patio. When we were turned away for breakfast, I asked the concierge for some recommendations and he sent us to a ugly little restaurant 7 blocks away. Is there really nothing else in downtown Riverside?

Second - The owners or "Keepers of the Inn" seem to think that everyone who visits the hotel is there to see them. Everything is named after them and their pictures are plastered all over the building and across the street. It really brings down the elegance of the hotel.

Third -The festival of lights is a huge disappointment. It looks like the hotel owners raided a home depot after christmas sale and put up whatever they found all over the building. Such a shame to see the beautiful hotel dressed up in such a cheap way.

In short, to appreciate the architecture and history of the hotel, just pay for the tour, make a reservation for the meal, and then drive back to LA because there is nothing in Riverside. You reallly don't gain much by staying at the Mission Inn.

  • Stayed: December 2010, travelled as a couple
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3  Thank mimer9600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2011

This is a museum not a hotel. We checked-in after working our way thru long line at front desk. No dinner res. avail. Told the resturants would open at 5:30 so went to put name in, told we could get in at 8;30. After dinner went to bed. Extremely large, noisy, loudspeaker, function was going on adjacent to this room(weweren't invited). Called desk got 3 differant answers as to when it would be over. After first time was passed, called desk and said we were leaving. Front desk people were not helpful, but have received refund after calling hotel three days later.
Obviously reuined our day/night etc

  • Stayed: December 2010, travelled as a couple
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5  Thank schliess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2010

We thought this was a fun little getaway to get in the Christmas spirit. A relatively short drive from Los Angeles, Mission Inn in Riverside is a surprise in the middle of, well, Riverside! A huge, rambling hotel built in three phases starting in 1876 and ending in 1931. During this holiday season it is all decked out in 3.5 MILLION lights and hundreds of dancing Christmas characters. Very festive. Take the tour that is offered several times a day to get the full scope of this amazing building. We booked a special at $329 which included a suite, the tour, and a $50 gift card to be used anywhere in the hotel and a $15 parking voucher. The room had French doors opening onto a small balcony overlooking the decorated courtyard. An odd-shaped room with the bed in the main room, a hallway leading to a bathroom, which lead to a sitting room, which lead to a round look-out tower. All the rooms are different. A comfortable bed, robes, and nice bath products were a nice touch. Good staff, too. Dinner at their fine dining restaurant Duane's was excellent. The spa looked very nice but we did not have enough time to indulge. The surrounding shopping area was OK but not much variety. I think staying here for one night is plenty. We had fun getting lost and marveling at the history of this mis-placed hotel.

  • Stayed: December 2010, travelled as a couple
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Thank Jan-RPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2010

My girlfriend and I bought this at a silent auction so I wasn't sure how it would be. The traffic from OC was bad getting there on a Friday night but once there we were mesmerized. All the Christmas lights were on display and it truly transformed su into a vacation mode. Our auction included an upgraded room on the third floor over looking the pool nad all the Christmas lights. I highly recommend it. There was a Keurig coffee maker in our room (I have one so again another plus) and a flat screen TV! We were greeted with several items in our room including the Mission Inn book which we got to keep and killer cupcakes from the hotel bakery. then to dinner across the street aat Mario's. I had no idea it was Italian as it was all organized for us with a sit down dinner. It was one of the best steaks I have ever eaten. I would eat there again and again. the chef perpared it perfectly. they never asked us how we wanted it and I can see why because they do it best. We had butternut squash soup and I scapped my soup bowl it was so good. We also had soem wonderful wine there too.Then we walked to a beautiful, quaint, theater to see Brett Michaels. (The main reason we bought the Auction item!) It was a wonderful show. After the concert, we went back to Mario's where they have live jazz and the back of the restaurant has DJ.. Then went over to the bar in the hotel and had a late night drink with the rests of our group. the next day we walked around the hotel to see more of it, and checked out the spa. I will definitely come back for that some day! We ate lunch across the street ath te Hidaway which was very good and a lot of food for a cheap price. My only regret is that I hadn't stayed there sooner. I loved it so much. i would for sure go back again. Both my friend and I said our husbands would have loved it but we didn't really know what to expect. The bed is the best I have ever slept on . I stripped it looking for the tag and I couldn't find it. If anyone knows what brand it is I would love to buy one some day. Go at Christmas as it is truly a wonderful time to spend there. They also have horse drawn carriages but we didn't do this activity. I was already inquiring at the front desk to maybe come back in a few days with the family.

  • Stayed: December 2010, travelled with friends
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1  Thank finnme92869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mission Inn Hotel and Spa

Address: 3649 Mission Inn Ave., Riverside, CA 92501-3364
Phone Number:
Region: United States > California > Riverside
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Riverside
#4 Family Hotel in Riverside
Price Range: £119 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Mission Inn Hotel and Spa 4*
Number of rooms: 238
Official Description (provided by the hotel):
This castle-like hotel is next door to the Main Street Pedestrian Mall and a half-mile from the Riverside Convention Center. This historic hotel occupies a city block in downtown Riverside. Guests have included presidents and Pulitzer Prize winners. ... more   less 
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Also Known As:
The Mission Hotel Riverside
Mission Hotel Riverside
Mission Resort Riverside
Inn Mission Riverside Ca
Mission Inn Hotel Riverside

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