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“Dissapointed”

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Hampton Inn & Suites Riverside/Corona East
Ranked #3 of 24 Hotels in Riverside
Certificate of Excellence
Lincoln, Nebraska
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Dissapointed”
Reviewed 14 April 2014

I stay at Hampton Inn's almost exculisevly when I travel for work, at least 8 weeks a year. This was by far my worst stay. The bed seemed like it was made of concrete blocks. It had no give to it at all. I had to prop the bathroom door open with the trash can because it was 15 degrees hotter in there than the room. No exhaust fan at all. No fridge in the room either, which was not usual for the Hampton.
By far the worst part was the inability to get a straight answer, or even a return call from anybody about an item I left in the room. I called about 3 hours after I checked out and was told no one had cleaned the room, which was no surprise. I called back 2 days later,and was transfered to the housekeeping dept and could not make her understand what I had left, it was a cell phone charger and cord. The language barrier was tough. I finally called and asked for the general manager, she was not in so I left a voicemail. This was 3 days ago. This is not the kind of service I expected at all.

  • Stayed April 2014, travelled on business
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Helpful?
1 Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica S, Front Office Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 9 May 2014
Hello Mr. Ken K,

Thank you so much for taking the time to fill out the recent review pertaining to your recent stay with us. I do apologize for the challenges that occurred during your stay with the air temperature in your room and not able to receive your left item in your room . If you could please contact me personally so we can discuss it in further detail I would appreciate it immensely. My phone number is 951-352-5020 ext 4003 or you can email me at:

Look forward to hearing from you!

Monica Sanchez
Front Office Manager
Hampton Inn & Suites-Riverside/Corona East
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588 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Fort Collins, United States
2 reviews
Reviewed 10 April 2014

The hotel is located in a nice neighborhood with ease of access from the highway. Quiet environment with a very nice breakfast room. Allowed our small dog to stay with us with a minimum extra charge. Newer facility and our room was very quiet.

  • Stayed April 2014, travelled as a couple
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    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica S, Front Office Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 9 May 2014
Hello Thomas C.

Thank you so much for taking the time to write a review about our hotel. It is so great to read your positive feedback pertaining to your stay with us and I am really glad to hear your small dog also was able to visit with us.


Thank you,
Monica Sanchez
Front Office Manager
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Riverside, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

Stayed Sat/Sun and everything good until Sunday at 5pm. A full out church service was being held in the lobby area and dining area. Noise was not appreciated and the stink from the food being eaten all over the lobby, outside and in the dining area was rediculous.

  • Stayed April 2014, travelled with family
    • Value
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Review collected in partnership with Hampton

Helpful?
1 Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonHighland, Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 23 April 2014
Dear Patrick,

Thank you for your feedback about your recent stay with us. I am sorry to hear your trip was not 100% satisfactory. It is our goal here at the Hampton Inn & Suites- Riverside/Corona East to provide excellent customer service and make sure every stay is an enjoyable one. Usually there is not a church group in our lobby area; however during the weekend of your stay, we did have a large church affiliated group in house. We would have normally had them use our meeting room for their service and dinner but unfortunately another group had rented the hall. We do extend the courtesy to every guest staying with us of using our lobby area for their needs. We also have a business center for guests to use with more privacy that is available to use 24/7. Again, this is not a common occurrence to have larger groups in the lobby area. We would love to have the opportunity to give you the experience you expect and deserve if you should ever come back to the area. Thank you again and we hope to see you soon!
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Atwater, United States
1 review
Reviewed 4 April 2014

We stayed one night and got in fairly late and left fairly early. The beds were comfy and the rooms were clean! The staff were friendly both at night and in the morning when we were leaving. Breakfast was good with a good selection of breakfast items.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonHighland, General Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 10 April 2014
Thank you so much for your recent stay and 5 star review of your experience at the Hampton Inn & Suites Riverside /Corona East ! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Riverside!
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Anthony, Texas, United States
1 review
Reviewed 31 March 2014

Rooms clean and staff friendly and professional. The hotel was pet friendly and price was reasonable. They offered excellent and complete breakfast daily. The work out area machine in good condition and the area clean and well maintained.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Soledad F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonHighland, General Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 10 April 2014
Thank you so much for your recent stay and 5 star review of your experience at the Hampton Inn & Suites Riverside /Corona East ! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Riverside!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cupertino, United States
1 review
Reviewed 31 March 2014

good location, excellent breakfast and upscale.near by restaurants are good. 10 mins to riverside convention center. would definitely stay again good location, excellent breakfast and upscale.near by restaurants are good. 10 mins to riverside convention center. would definitely stay again

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Prabukumar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonHighland, General Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 10 April 2014
Thank you so much for your recent stay and 5 star review of your experience at the Hampton Inn & Suites Riverside /Corona East ! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Riverside!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

That sums it up - we had a good experience - room was clean, quiet, nice view, good internet service; pool and hot tube were clean and well kept, warm; complimentary breakfast was excellent as were staff who worked in kitchen and tended breakfast area. Dining area very nice as well. Only complaint was that gym could be outfitted with more equipment.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonHighland, General Manager at Hampton Inn & Suites Riverside/Corona East, responded to this review, 10 April 2014
Thank you so much for your (XXX) star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We look forward to serving you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Riverside/Corona East

Property: Hampton Inn & Suites Riverside/Corona East
Address: 4250 Riverwalk Pkwy, Riverside, CA 92505-3368
Phone Number:
Region: United States > California > Riverside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Riverside
#5 Business Hotel in Riverside
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Riverside/Corona East 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
In the heart of Southern California, yet far from the hustle and bustle of the big city, sits the Hampton Inn & Suites® Riverside/Corona East hotel. Boasting a location near the cities of Corona and Moreno Valley, our Riverside hotel is just 21 miles from Ontario International Airport and 60 miles from Los Angeles International Airport, Universal Studios Hollywood and all the top attractions that L.A. is famous for. A mere 30 mile drive takes you to Knott's Berry Farm®, as well as the house "The Mouse" built…Disneyland®! But you don't have to venture too far from our Corona hotel in Riverside to find plenty of adventure. Pick up something fabulous at the prestigious Galleria at Tyler. Rejuvenate at Glen Ivy Hot Springs Spa. Cast a line at the Corona Lake Fishing Area. Hit the links at Oak Quarry, Goose Creek, Hidden Valley or Eagle Glen golf clubs. If you're here on business, you'll find there's plenty nearby. Our Riverside, CA hotel is located just a mile from Kaiser Permanente, Geo Tek, La Sierra University and more. Plan your getaway to this tranquil respite in Southern California. ... more   less 
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Also Known As:
Hampton Inn And Suites - Riverside / Corona East
Hampton Inn & Suites - Riverside / Corona East Hotel Riverside

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