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“Non-existent security, non-responsive management”

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Marriott Riverside at the Convention Center
Ranked #3 of 24 Hotels in Riverside
Certificate of Excellence
San Diego, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Non-existent security, non-responsive management”
Reviewed 21 November 2011

We were kept awake for hours by a drunken brawl outside of our room. Despite three calls to the front desk where they promised security would be sent up immediately, security never appeared. There was yelling, scuffling, a guy assaulting a woman, people pounding on our door, and finally one guy sitting outside our door in his underwear, chanting. The front desk gave us free parking and free coffee, but said they couldn't compensate us for the room because it was a pre-paid room. It's probably not a bad property if nothing goes wrong, but in a hotel that size, the security should be able to handle a problem like that, the front desk people should not lie and say that security will be there (when they won't), and the supervisors should be better trained to deal with irate (and sleep deprived guests). Will never stay here again.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
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English first
Mountain View, California
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 November 2011

This is a beautiful hotel. I was there for a convention. The first morning I couldn't get a cup of coffee to go, the restaurant was to busy and they seemed to be short staffed. Then between meetings I called room service to get some lunch. I had an hour and a half, they said we are an hour behind because we are short staffed, is that Ok? Since was one of the host hotels for the convention I was a little update they weren't properly staffed. This happened all 3 days I stayed there.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jvilla2027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 October 2011

The lobby is still under contstruction, and I did not ask when it will be finished, but despite this our short stay was still perfect.
We arrived early to our room not being ready, so we stopped in the small dining room for lunch. Even though the area was not finished, they still managed to serve us an excellent meal - including turning the place over to find us a high-chair for our son. The dining room staff was super friendly and went above and beyond to make us happy. They even went to the front desk for us to check on our room. They also accomodated a large party for breakfast by using a meeting room and outside dining area.
The room was nicely renovated and included a minifridge and coffee maker and an office area. It was clean, comfotable and quiet, and we had a great view of the historic part of Riverside.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Divanis328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Tx
Level 5 Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 October 2011

Property is being renovated which considering my company was conducting a seminar there would have been nice to know in advance. The restaurant was not open nor could you get to the lobby. The entrance was an employee or service entrance and getting to the elevator required walking over construction materials. Rooms were fine although there was a hair in my towel and on the wall in the bathroom.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjjtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Level 6 Contributor
202 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 4 August 2011

The entire lobby is under construction. Jack hammers in the morning, entry ways through back entrances. Unless you get a VERY good rate, I would wait until everything is done. Once it is done, it will look great.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank steveberry2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
157 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 21 July 2011

The lobby hotel is currently under major refurbishment through the end of October 2011 so they set up a temporary check in/out place on the side. The hotel entrance sign is not very clear. The room is clean but dated. It's quite spacious. We booked a room with 2 (full) beds and asked for a refrigerator. Not all room comes with a refrigerator. They stack a small microwave on top of a small fridge. Internet is $12.99 for 24 hour. Self park is $8 per day. No valet parking at the present time. The A/C is a bit noisy, probably because it's an old hotel. The neigborhood is not the best. I think there are only 2 big hotels in the area and that is this hotel and Mission Inn, about a 10 minute walk from the hotel. It is next to Riverside Convention center but there's no mall. So, not sure which mall that is adjacent to the hotel??? If you have an event at the Convention, this is the hotel for you.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank World Passport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIVERSIDE, CA
Level 6 Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 27 June 2011

This is one of the BEST places to eat in Rivierside - No Joke. Excellent food, great service - ask for Cruz - he is the best waiter. We live herfe and Olio at the Marriott is one of our frequent chices for a quiet, perfect dinner.

  • Stayed June 2011, travelled with friends
    • Value
    • Service
Helpful?
1 Thank RIVERMAN63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott Riverside at the Convention Center

Property: Marriott Riverside at the Convention Center
Address: 3400 Market St, Riverside, CA 92501-2826
Region: United States > California > Riverside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Riverside
#5 Family Hotel in Riverside
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Marriott Riverside at the Convention Center 3.5*
Number of rooms: 292
Official Description (provided by the hotel):
Discover home on the California trail at the full service Marriott Riverside hotel located in the heart of historic downtown Riverside nestled in the Inland Empire. The hotel is located adjacent to the newly renovated Riverside Convention Center, and 15 miles from Ontario International Airport. The hotel features 292 luxurious accommodations including 25 spacious suites ideal for the business and leisure travelers. The hotel is within walking distance to the Fox Performing Arts Center, the historic Mission Inn, the Riverside Pedestrian Main Street Mall, and 2 miles from the University of California Riverside. The hotel is also a mile from the Riverside County Superior Courthouse, major corporations, and 10 miles from March Air Force Reserve Base. The hotel offers a business center, a dedicated Concierge lounge with breakfast & evening Hors d'oeuvres, and 14,000 sq. feet of meeting space with 2 ballrooms. The hotel is just minutes from Mt. Rubidoux and 30 minutes to the Temecula wineries. ... more   less 
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Also Known As:
Riverside Marriott Hotel Riverside
Marriott Riverside

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