I experienced some of the best service I've EVER experienced throughout my years of traveling. Brandie was amazing! She had so much passion and excitement for her job as if it were her first day, but that clearly wasn't the case - as evidenced by her efficiency and strategizing to handle the entire floor all while making each of us feel like we were her only clients. She delivered before her deadline with each room service delivery, she called to check on my business associate who was a few rooms down the hall - because she mentioned she sprained her ankle, and she did it all with a smile... Even at unruly hours in the morning.
I'm manage Operations for a multi-million dollar travel management company, so my standards are inevitably high. I expect excellence at every customer touch point, and being fairly well-traveled (for business and leisure) I have stayed at many hotels and on many cruise ships. It is no exaggeration when I say this was the best I've ever been treated.
Generally when I stay at hotels where there's a lot of traffic for business travelers (e.g. near Convention Centers) I expect to get "okay" service. Not excellent, not less than, but just "okay". After all, I'm only in my room to sleep & my days are filled with meetings. Brandie and her team made me feel like I was on vacation when I was between meetings.
Quite honestly, if Brandie lived near my office, and if it wasn't unethical of course - I would have offered her a position on the spot. She is the kind of person who defines excellence, and I really believe happy employees like Brandie are the reason why high client retention rates/repeats and referrals exist.
I would recommend this hotel to anyone staying in the Riverside area; specifically anyone needing a room near the Convention Center. It's literally across the grass, so there's no need to drive or worry about commuting.
Lastly, I'd like to make this clear - this is the first review I've written on TripAdvisor. Clearly, this is a testament to the great service I experienced. I am one of those people who hardly share feedback, especially when all goes well. Admittedly, I'm guilty of the "no news is good news". However, I could not let my recent stay go unnoticed.
Thank you to Brandie, Brandie's supervisor Jeromey, and the rest of the Marriott Riverside at the Convention Center team for a great stay.
- Official Description (provided by the hotel):
- Discover home on the California trail at the full service Marriott Riverside hotel located in the heart of historic downtown Riverside nestled in the Inland Empire. The hotel is located adjacent to the newly renovated Riverside Convention Center, and 15 miles from Ontario International Airport. The hotel features 292 luxurious accommodations including 25 spacious suites ideal for the business and leisure travelers. The hotel is within walking distance to the Fox Performing Arts Center, the historic Mission Inn, the Riverside Pedestrian Main Street Mall, and 2 miles from the University of California Riverside. The hotel is also a mile from the Riverside County Superior Courthouse, major corporations, and 10 miles from March Air Force Reserve Base. The hotel offers a business center, a dedicated Concierge lounge with breakfast & evening Hors d'oeuvres, and 14,000 sq. feet of meeting space with 2 ballrooms. The hotel is just minutes from Mt. Rubidoux and 30 minutes to the Temecula wineries. ... more less
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- Also Known As:
- Riverside Marriott Hotel Riverside
- Marriott Riverside