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“BW Rohnert Park”
Review of Best Western Inn

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Best Western Inn
Ranked #4 of 10 Hotels in Rohnert Park
Burlingame
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“BW Rohnert Park”
Reviewed 24 May 2014

Had a good experience t this hotel. Pleasant staff and helpful folks at the front desk. Clean rooms and clean bathroom. Very good coffee in the little bags in the room and good coffee at the continental breakfast. Conveniently located to Route 101. Several good places to eat nearby. Will return if in the area again. JOE F.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 24 July 2014
Thank you taking the time to review our hotel, we are delighted that we have lived up to your expectations. We make sure that our staff and amenities make our guests feel comfortable and satisfied. We hope to see you again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Reno, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2014

There was an issue with a noisy wedding party the last night of my stay. They were in the room next door to mine, and stayed outside my window talking loudly, smoking, and drinking until 4am. We called the office about it and they said that there was nothing they could do, but that the police were on their way. Throughout the night we ended up calling the office 4-5 times, and only received the same response. When the police came, one of the girls revealed to the officer that they had all been taking drugs and that one of the members of the party had left, but had promised to return with guns. The girl seemed very afraid of this person returning with guns, but the officer only circled the building, told everyone to go back inside, and left. Regardless of whether or not the threat was true, someone coming to the hotel on drugs with guns should have caused more of an alarm. On the phone the office staff even told me that they wanted to kick the wedding party off the premises and that there had been multiple customer complaints, but needed the police to do it. I had a long drive home the next day, which I ended up making with little to no sleep. I asked to speak with a manager, and the evening office staff told me that management would call me in the hotel room by 9am the next morning. They did not call. Upon checkout I relayed the night's events to the morning office staff and was told that management actually wouldn't be in again until the next day and that they would call me then. It has now been five days and I have yet to hear from management.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 24 July 2014
We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We require the assistance of the police in issues like this, we not only want to protest the safety and security of our guests but as well as our staff. As for the comment about not hearing from the management yet, we will look into this. We hope you will accept our sincerest apologies for these difficulties, and we thank you for bringing the matter to our attention.
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Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 May 2014

We thoroughly enjoyed our stay. The accommodations and services were excellent, and the location is just what we require for our numerous trips to this area. We had stayed here before, and remembered that we thought it was very good. This time our visit exceeded our expectations.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 24 July 2014
We sincerely appreciate your time and effort to write such a wonderful review of our property. We are glad that our hotel accommodations and services exceeded your expectations during your stay with us. Thank you for your business, we look forward to your next stay!
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SAN jOSE CA, United States
1 review
Reviewed 16 May 2014

The room was nice and clean. Every think worked like it was designed to. I had a room towards the back and found it to be quite and peaceful. I had a good nights sleep. The breakfast was well done, they even had a lady making up fresh waffles, coffee was good, soy milk for the cereal., Which is what I use, which made me very happy.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Juan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 24 July 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are grateful that our hotel amenities and breakfast services met and exceeded your expectations. We look forward to serving you again. You can trust us to provide you with another exceptional experience.
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Los Altos, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2014

the stay was good and for the value ii is good. we find the location convenient. How come it requires minimum of 200 characters? I find this time consuming. It will deter me form submitting the survey

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Esther W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 24 July 2014
Thank you taking the time to review our hotel, we are delighted that we have lived up to your expectations. As for your feedback regarding the minimum character requirement for submitting a review, we shall convey this to TripAdvisor. We hope that you will come back and see us again soon. It would be a pleasure to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Incline Village, NV, United States
1 review
Reviewed 12 May 2014

We came to Rohnert Park for a graduation at Samona State University. The hotel was very close to several nice restaurants and also close to the University. The hotel was clean. well appointed and a friendly staff. We would diffenetly recommend it to anyone wanting an affordable place to stay when going to Napa or in between.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Raymond A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 24 July 2014
Positive reviews such as yours propel us to reach for even greater heights. Thank you very much for the recommendation. We sincerely appreciate your comments about the overall condition of our amenities, and the service you received from our staff. We hope you will visit us again the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
548 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
Reviewed 5 May 2014

We needed a place for an overnight stay while in the area. This was a good choice. Price was reasonable and location is convenient to the freeway, shopping, dining, etc. We got a room in the back, which was upstairs and faced the freeway. We could hear freeway noise, but it wasn't bad. We sleep well with some noise so it really didn't matter, but might bother some. Breakfast was reasonable for this category of lodging.

Room Tip: Rooms in the back face the freeway. Avoid them if you don't like the noise.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya W, Guest Relations Manager at Best Western Inn, responded to this review, 30 July 2014
Thank you for choosing to stay with us. We appreciate that you found our rates and meals reasonable and our location accessible to nearby establishments. Giving the best customer service is our goal in Best Western Rohnert Park. We hope to see you again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inn

Property: Best Western Inn
Address: 6500 Redwood Drive, Rohnert Park, CA 94928
Phone Number:
Region: United States > California > Sonoma County > Rohnert Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Rohnert Park
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Inn 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Best Western Hotel Rohnert Park
Best Western Rohnert Park
Rohnert Park Best Western
Best Western Inn Sonoma County/Rohnert Park

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