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“Good Hotel with some nice extras”

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Best Western Plus Orchid Hotel & Suites
Ranked #3 of 18 Hotels in Roseville
Certificate of Excellence
GreenLeadersBronze level
Eugene, OR
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good Hotel with some nice extras”
Reviewed 11 August 2014

Stayed here for 3 nights through Hotwire and found it to be a very good hotel for the price. Rooms were nice with extras like a fridge. Beds were comfortable too. Free breakfast buffet had hot food like eggs and sausage and also pancake and waffle machines which were not awesome, but better than the usual bagels and yogurt. Pool was nice and they gave us coupons for two free drinks in the lounge each night we were there. It was nice to sit outside under the oaks and have beer at the end of the day.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jeffo2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 12 August 2014
Dear Jeff,

Thank you for your outstanding review of our property. We appreciate you telling others that you can still get a good deal and stay at a 3 star hotel. We provide great amenities to accommodate all of our guests and we are happy to know you were able to take advantages of all these.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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497 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
santa maria, United States
2 reviews
Reviewed 7 August 2014

We stayed at BWPluss Orchid for 5 nights. We were amoung several girl softball teams staying there for the Western Regional Tournament. Your staff was amazing! The rooms are clean, the staff always helpful and any complaints such as too much noise in pool area after 10pm were quickly resolved. We will certainly stay and recommend to others to stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 12 August 2014
Dear Carol,

We want to thank you for your review and your recommendation of our property. We are happy to know how well our Front Desk and staff are trained to make sure all guests are well taken care.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
virginia
Level Contributor
200 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 6 August 2014

I had a different experience than other recent reviewers, no teams or packs of kids here, maybe because it is a mid-week stay. There are plenty of people staying at the property, but it is quiet and orderly. The ice machine and stairwells are noisy, so ask for a room away from them. Room 225 is a king with pullout sofa, fridge and microwave and seems newer and more updated than the exterior of the building would suggest. Average chain hotel hot breakfast. Pillow top mattress is comfortable and lots of nice pillows. Close to highway, Outback Steakhouse across the road, along with other restaurants. Pool and hot tub in central courtyard. Rooms are on exterior walkways. Further from Sacramento airport than I would have liked.

Room Tip: Ask to be away from ice machine and stairwells
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank MACVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 12 August 2014
Dear MAC Virgina,

Thank you for your positive feedback and great suggestions. We truly try our best to exceed our guest’s expectations. We appreciate that you have told others about your wonderful stay and helpful tips. We look forward to see you next tournament.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McMinnville, Oregon
Level Contributor
162 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 5 August 2014

Like other recent reviewers, we found it was our fellow guests that marred our experience--specifically, the unsupervised children and Jr. High kids--who were loud, didn't observe quiet hours, and were even using the ice machines (which we were near) at all hours of the night. Our room, however, was spacious and well configured. The beds were comfortable and the air-conditioning was more than a match for the 106 degree heat outside. The breakfast was decent and the courtyards were lovely. The location was perfect for us with easy access in and out, near Douglas Blvd and the 80. The staff were friendly and helpful. The only other black mark against the Orchid Suites was the pathetically slow wireless--worse than dial-up. They need far more capacity than they now have to handle the sheer volume of users. So, if the management were to manage the guests better, and perhaps designate a section of the hotel for those most in need of peace and quiet, and another, near the pool, for the louder groups/families, I think our main complaint could have been prevented.

Room Tip: Definitely go for the third floor, in the wing as far away from the pool as possible and not near an...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jcwill5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 12 August 2014
Dear JC Will,

Thank you for taking the time to review our property. Our summer months will be the busiest in the hotel business. We appreciate you spending the weekend with us and experiencing all that we have to offer. We are pleased to know you enjoyed your stay and will look forward to seeing you again.

Thank you,
Brittany Ducheneaux
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

3 Jr. High girls softball teams and not well behaved. Changed rooms, third floor, had been 105 degrees. Air had not been on. Took 6 hours to cool down the room at 8 PM. Coffee in lobby was cold and were told no fresh coffee could be made at 8 PM. 24 coffee in lobby advertised. Had to wait several minutes because desk staff was in the back at 8 PM check in.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 5 August 2014
Dear Nancy,

Thank you for your review and input. We will be following up on your complaints and making sure our staff is fully aware of the situation you experience. Please know that we do have fresh hot coffee 24/7 and that we are able to brew this coffee when we are not checking in guests. We have doubled up on our Front Desk staff to ensure everyone is being helped at once. Thank you for your input and hope to see you again soon to see how we have improved.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014

The hotel was crawling with kids and parents and they took the place over. It was the most chaotic hotel scene I have ever witnessed. The pool was crammed to capacity from the moment it opened to the moment it closed at 10pm. The hotel was okay otherwise except that the pillows were like rocks and the pillowtop was beaten down so it wasn't that comfortable. I think It was bad timing to go when I did.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 5 August 2014
Dear Rob,

Thank you for your review and letting us know how we can improve. Summer season in the Roseville area is all about sports teams and softball. Our hotel is the largest hotel in Roseville and we special cater to the sports departments. Please know that we value your business and hope to see you again when our occupancy is lower so you can enjoy a less occupied hotel.

Thank you again,
Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

We stayed here for 3 nights with 3 kids. The hotel was very accommodating and had all of the things that you would like when traveling with kids: a pool with pool towels, a great free breakfast area and a second courtyard for them to run around in. The staff was very helpful. There is also on-site laundry/detergent which is super-helpful when the little ones have an accident. We would definitely stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany O, Front Office Manager at Best Western Plus Orchid Hotel & Suites, responded to this review, 5 August 2014
Dear Kim,

Thank you for review and letting others know how well we accommodate our guests with children. We are always thinking of our guests first and this is why we have such wonderful and accommodating services. We want to thank you for your business and review. We hope to see you again soon.

Thanks again,
Brittany Ducheneaux
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Orchid Hotel & Suites

Property: Best Western Plus Orchid Hotel & Suites
Address: 130 N Sunrise Ave, Roseville, CA 95661-2905 (Formerly BEST WESTERN PLUS Orchid Hotel & Suites)
Phone Number:
Region: United States > California > Roseville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Roseville
#3 Green Hotel in Roseville
#8 Family Hotel in Roseville
#8 Business Hotel in Roseville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Orchid Hotel & Suites 3*
Number of rooms: 174
Official Description (provided by the hotel):
Newly renovated with an enclosed atrium and executive building the Best Western Plus Orchid Hotel & Suites is a one of a kind destination. The finest in Placer County lodging can be found right here at The Best Western Plus Orchid Hotel & Suites in Roseville, California.Best Western Plus Orchid Hotel & Suites is mix of suites hotel with exceptional amenities, including two lovely courtyards to relax in and a complimentary hot buffet breakfast served in our private dining room. Our guests also enjoy a hosted evening reception with complimentary beverages. Located just minutes from the Gallaria Mall and many local business in the community, our complimentary shuttle can take the stress out of driving around town. ... more   less 
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Also Known As:
Orchid Hotel Roseville

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