We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a good choice”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
BEST WESTERN PLUS Executive Inn
Ranked #1 of 2 Hotels in Rowland Heights
Certificate of Excellence
Prague
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not a good choice”
3 of 5 bubbles Reviewed 19 April 2013

I booked this hotel through my British Airways miles and unfortunately did not check the reviews before. As others are complaining about noise, we did experience the same. After a 7 hours’ drive I was hoping for a good night sleep.
Our room was facing the freeway. Unluckily this freeway is busy 24/7. The door did not fit the frame properly and there was noise and light coming through.
I asked at the reception about changing the room that would face away from the freeway. The receptionist told me that this would be possible with a $20 surcharge per day.
The breakfast was good; the pool was good as well (but still facing the freeway). The surroundings of the hotel are good with many shopping options nearby.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KryLast13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review, 30 April 2013
Thank you for taking the time to input your review at our property. On behalf of our entire staff, I would like to apologize for the inconveniences you experienced while staying with us. If you stayed in a room facing the freeway, you booked a standard room. Here at Best Western Plus Executive Inn, we do offer four types of rooms. Our Standard and Business rooms are located in the exterior of the hotel, while the Deluxe and Junior Suites are located in the interior of the hotel. Due to the different amenities each room offer, there is a price difference that correlates for each. I hope you do consider giving us a chance in the future again and consider staying in an interior room.

In regards to your door, if it’s possible, please give us an email regarding your reservation information so we can further look into the issue and quickly resolve the problem. We can be reached at sales@bwexecutiveinn.com. Once again, I apologize for not meeting your expectations and I hope you give us the chance to serve you again in the future. Thank you again for your response.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

196 reviews from our community

Traveller rating
    77
    68
    29
    18
    4
See reviews for
64
39
15
60
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Rowland Heights, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 April 2013

nice hotel to stay, the lobby offers the printer and internet. Great locaiton, and easy access to freeway 60, Chinese supermarket and plaza. Chinese style breakfast is a plus. Room is clean and offer big room-size. reommend and will stay again.

Room Tip: Room face against the freeway side
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JIJ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review, 30 April 2013
Thank you for taking the time to input your review at our property. I am glad that you enjoyed our great location and the convenience of walking to more than 20 international restaurants nearby. We look forward to serving you again.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 March 2013

The hotel has a clean room with friendly staff. Me and my friend stayed there for few days. we were allowed to park our car there for a few days too! for free of charge. Nearby there is a nice chinese small restaurant - Ding's.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iwid25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review, 30 April 2013
Thank you for taking the time to input your review at our property. I am glad that you enjoyed your stay with us and was able to take advantage of the convenience of walking to more than 20 international restaurants nearby. I am also glad to hear that our friendly staff was able to meet your expectations. Thank you again for your response and we look forward to serving you again.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai Region, China
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 24 February 2013

This could be regarded as more than a just 2.5-star hotel and above average level within the Best western brand. Located in East suburb of LA with much Asian population, and even Mandarin-speaking waiters in the front desk. Also adjacent with pretty good asian restaurants and supermarkets.

Stayed February 2013, travelled with family
Helpful?
2 Thank Hao H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review, 6 March 2013
Thank you for taking the time to input your review at our property. I am glad that you enjoyed our great location and the convenience of walking to more than 20 international restaurants nearby. We hope to see you again soon.

Jane Chang
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Rowland Heights
5.5 mi away
BEST WESTERN PLUS West Covina Inn
4.9 mi away
BEST WESTERN Diamond Bar Hotel & Suites
2.7 mi away
Pacific Palms Resort
Pacific Palms Resort
#1 of 1 in City of Industry
3.5 of 5 bubbles 290 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Quality Inn & Suites Walnut
4.3 mi away
Comfort Suites Near Industry Hills Expo Center
3.6 mi away
Ayres Suites Diamond Bar
Ayres Suites Diamond Bar
#1 of 3 in Diamond Bar
4.5 of 5 bubbles 530 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Executive Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Executive Inn

Property: BEST WESTERN PLUS Executive Inn
Address: 18880 Gale Ave, Rowland Heights, CA 91748-1337
Phone Number:
Region: United States > California > Rowland Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Rowland Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Executive Inn 3*
Number of rooms: 135
Official Description (provided by the hotel):
Located near City of Industry, Walnut, Pomona business parks. 20 Minutes to Downtown Los Angeles and Anaheim Convention Center. Walking distance to 20 International Asian-inspired restaurants, grocery store, bank, shops. Free shuttle to Puente Hills Mall, Costco and local businesses within 3 miles. Complimentary American and Chinese breakfast daily. 24-hour lobby business center. Discount shuttle to LAX. Friendly and affordable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your BEST WESTERN PLUS Executive Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Executive Hotel Rowland Heights
Best Western Rowland Heights
Rowland Heights Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing