We stayed in this hotel for four nights, attending a wedding on the fourth day. The room was pre-booked and pre-paid by the host family, so we had not much choice for the room type. Upon checking in, we were given a room with two queen beds on the ground floor facing the pool. When asking the front desk for a king room upgrade, we were told that the difference would be $60 per night and had only one night available. So, we just accepted the assigned room, and were given eight tickets which were required to use the complimentary breakfast – sounded cheap to us as we were regular Hampton customers where breakfasts were open to all customers.
The first indication of problem was the room keys required a few swipes to get a green light by chance. It got worse instead of improving. As we entered the room, we were hit by a strong stale smell while the air conditioner unit was already at 68 degrees and fan running at high speed. This became less offensive as we conditioned to the smell, not that the smell ever went away. We did not go back to the front office to try to get another room because our short conversations with them, both on the phone prior to this trip and upon arrival, clearly indicated that they were really not amenable to make any changes because the room was booked “via third-party”. Buyers be aware: we encountered the same attitude from various hotels, both domestic and overseas, when we booked rooms through Hotel.com or similar internet vendors. This time, our nephew booked the four rooms via Expedia.
We settled down and enjoyed the Los Angeles shopping and dining, and that was great. This hotel was situated in a very busy Chinese-centric part of Rowland Heights, so, we really had a blast in getting great Chinese meals and buying imported stuff in the stores nearby.
Back to the hotel – the breakfasts in the morning were pathetic (may be too strong a word). They were served in two separate rooms labeled as “Western” and “Chinese”, with a couple young attendants at each entrance, strictly enforcing the ticket collections. One could only use the ticket on either room, and they were not interchangeable. The selections were FAR CRY from those hotels in Hong Kong or China where they laid out gourmet eastern and western items. Most of the customers congregated in the “Chinese” room where toast, waffle, beagle and other western breakfast items were available. The choice of Chinese items were few, and my wife told me that a couple meat items were “not so fresh”. We ate mainly waffles and drank coffee every morning at the “Chinese” room. We hardly see any customers in the “Western” room when we walked by.
The other cons are: microwave did not work, but we discovered the problem on the third evening, so we did not bother to report. The bath towels were thread bare, and some were torn on the edges. A nice TV was solidly mounted on the wall, but the channel guide in the book was way outdated. I found CNN by channel surfing, but when called the front desk for Fox News Channel number, it took him a while to figure it out, and it was over twenty channels away from CNN – not common in other hotels where both channels were usually pretty closed together. The hotel was sandwiched between two very busy streets and a very busy freeway was only a stone-throw away, so finding a quiet room would probably be a great challenge.
There were some pros: the front desk associates were very friendly and helpful, perfectly fluent in English and Mandarin, so communications were never problem. Parking spaces were plentiful, and we observed security guards. Great location for shopping and dining, if one likes oriental stuff. There were also quite a few western restaurants and bars_n_grills nearby as we drove around. Its proximity to Ontario Airport, only half an hour distance traveling away from Los Angeles downtown. I could not imagine the traffic to and from LAX during the weekdays! Even on the weekend, our relatives had to drive hour and half to get the LAX car rental center.
Some thoughts to share: this hotel catered heavily to tours groups from mainland China, so be prepared to become tolerance on some cultural behaviors – often, standing on line or politeness stepping aside at doorways or lift entrances usually did not apply. Loud discussions in public places and groups’ on passage ways reluctant to let others pass by were also common place. Although we did not paid for the room, we understood the Expedia prices for the room my nephew booked for the wedding were quite a bit better than similar class hotels around these area. So, these were things to consider and be aware before booking into these hotel.
- Official Description (provided by the hotel):
- Located near City of Industry, Walnut, Pomona business parks. 20 Minutes to Downtown Los Angeles and Anaheim Convention Center. Walking distance to 20 International Asian-inspired restaurants, grocery store, bank, shops. Free shuttle to Puente Hills Mall, Costco and local businesses within 3 miles. Complimentary American and Chinese breakfast daily. 24-hour lobby business center. Discount shuttle to LAX. Friendly and affordable. ... more less
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- Also Known As:
- Best Western Plus Executive Hotel Rowland Heights
- Best Western Rowland Heights
- Rowland Heights Best Western